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Minisode #39: Exemplary Customer Service
Manage episode 414012503 series 2971020
المحتوى المقدم من PMI - Process Management International. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة PMI - Process Management International أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/
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