243 Proven Strategies To Resolve Conflict In The Workplace

Leadership Without Losing Your Soul

Ralph Kilman, the co-creator of the Thomas Kilman conflict mode instrument (TKI), discusses his lifelong work on conflict management and collaboration. Kilman explains that his interest in conflict stems from his personal experiences growing up in a family affected by conflict and his academic studies on conflict management. He and his colleague developed the TKI assessment to measure the different ways people approach conflict, and it has become a widely used tool in organizations. Kilman emphasizes that conflict is inevitable and not inherently bad, but it needs to be managed effectively. He also discusses the importance of addressing inner conflicts and the role of systems in conflict management. Kilman suggests that leaders can create a positive conflict culture by modeling effective conflict management behaviors and working to change the systems that support conflict resolution. He also shares some powerful phrases for addressing conflict and highlights the need to address conflicts at both the interpersonal and organizational levels.

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