93 subscribers
انتقل إلى وضع عدم الاتصال باستخدام تطبيق Player FM !
Off Script: Imagining the next era of customer service
Manage episode 448034633 series 2505011
Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise—this is just the beginning. The race to build and ship the future is on.
Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://x.com/eoghan
Follow Intercom:
Twitter: https://x.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. www.inter.com/productpodcast
www.intercom.com
#customerservice #Customersupport #aiinsights
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
40 حلقات
Manage episode 448034633 series 2505011
Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise—this is just the beginning. The race to build and ship the future is on.
Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://x.com/eoghan
Follow Intercom:
Twitter: https://x.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. www.inter.com/productpodcast
www.intercom.com
#customerservice #Customersupport #aiinsights
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
40 حلقات
كل الحلقات
×
1 DeepSeek, Agents, and the Future of AI with Benedict Evans 47:29

1 Intercom on Product: How we became an AI-first company 46:14

1 Off Script: Brian Eno and Stephen Fry take on AI 19:35

1 Mastering SaaS metrics with Equals CEO Bobby Pinero 37:26

1 Beyond the AI hype: Understanding technological transformation with Benedict Evans 25:43

1 Off Script: Imagining the next era of customer service 20:08


1 Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC 56:38


1 Off Script: Reinventing customer service with AI 26:57

1 Making the jump from B2C to B2B product management 27:16

1 Off Script EP2 Teaser: Into the future with AI-first Customer Service 1:16

1 Introducing Off Script: Des Traynor on the AI revolution 26:53

1 The evolution of product management in the age of AI 40:51

1 How to design standout products in an AI world 26:24
مرحبًا بك في مشغل أف ام!
يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.