Transforming the Retail Employee & Customer Experience

innovate ON purpose

In this episode, Matt Mueller interviews Allan Malcomson, managing director at Canadian Tire and president of Meerby, discussing the transformation of customer and employee experiences in retail. Allan shares insights on the challenges faced in enhancing customer service, the innovative solutions implemented through Meerby, and the impact of technology on operational efficiency. The conversation highlights the importance of understanding customer needs, employee engagement, and the future of retail innovation.
More about Allan:
LinkedIn- https://www.linkedin.com/in/allan-malcomson-b18b58b5/
Meerby LinkedIn- https://www.linkedin.com/company/meerby/
Canadian Tire- https://www.canadiantire.ca/en.html

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