From Airbnb’s Early Days to Direct Booking Powerhouse: Erika Sampaio’s Journey

Hospitable Hosts

What does it take to evolve from one of Airbnb’s very first hosts to running a thriving short-term rental business with a growing portfolio of luxury properties? Erika Sampaio, founder of Manage This Home, joins us to share her remarkable 16-year journey in hospitality—from navigating the chaos of early OTA management, to pivoting during the pandemic, to building a resilient, guest-first brand in New York’s competitive Catskills market.
You can connect with Erika via her website and Instagram.

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1. Introduction to Erika's business (00:00:00)

2. Trips to drive more direct bookings (00:08:27)

3. The challenges of hosting (00:12:10)

4. Top Hospitable features (00:16:20)

5. Advice to owners for choosing a property manager (00:21:28)