Why The Patient Experience Matters With Michelle “Missy” Moorhead, MSN Healthcare Experience Matters podcast

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المحتوى المقدم من Healthcare Experience Foundation. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Healthcare Experience Foundation أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

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Healthcare Experience Matters « »
Why The Patient Experience Matters with Michelle “Missy” Moorhead, MSN

منذ عام واحد 15:17

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المحتوى المقدم من Healthcare Experience Foundation. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Healthcare Experience Foundation أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an encore presentation of this episode with Michelle “Missy” Moorhead, MSN. It is a lively discussion about why she is so passionate about the patient experience. We also discuss why excellent patient experiences matter today more than ever. With Lee Health in Fort Meyers, Florida, Missy currently serves as Patient Experience and Engagement Specialist.

The Healthcare Experience Matters Podcast is dedicated to amplifying the voice of today’s leaders in shaping excellent patient experiences. We are very excited for this conversation with Missy. Her sincerity and passion for this line of work is contagious. She brings a wealth of clinical and patient experience expertise to the table.

Learn More: https://healthcareexperience.org/missy-moorhead/

… continue reading

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#Fitness #Podcasting Education #Medicine #Healthcare Experience Foundation

Healthcare Experience Matters

Healthcare Experience Matters podcast artwork

Why The Patient Experience Matters with Michelle “Missy” Moorhead, MSN

Healthcare Experience Matters

published منذ عام واحد

مشاركة

MP3•منزل الحلقة

المحتوى المقدم من Healthcare Experience Foundation. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Healthcare Experience Foundation أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an encore presentation of this episode with Michelle “Missy” Moorhead, MSN. It is a lively discussion about why she is so passionate about the patient experience. We also discuss why excellent patient experiences matter today more than ever. With Lee Health in Fort Meyers, Florida, Missy currently serves as Patient Experience and Engagement Specialist.

The Healthcare Experience Matters Podcast is dedicated to amplifying the voice of today’s leaders in shaping excellent patient experiences. We are very excited for this conversation with Missy. Her sincerity and passion for this line of work is contagious. She brings a wealth of clinical and patient experience expertise to the table.

Learn More: https://healthcareexperience.org/missy-moorhead/

… continue reading

179 حلقات

#Fitness #Podcasting Education #Medicine #Healthcare Experience Foundation

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Healthcare Experience Matters

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Tackling Burnout Rates Among Medical Assistants and Patient Care Coordinators 24:50

منذ 12 يومًا24:50

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We are honored to host a panel interview this week on the Healthcare Experience Matters podcast, where we will discuss confronting the burnout rates prevalent among medical assistants and patient care coordinators. Our esteem panel includes returning guest Timothy Seay-Morrison, EdD, LCSW, Senior Vice President of Service Lines and Chief Ambulatory Care Officer at Stanford Health, joins our first-time guest Roberto Rodriguez, MSN, RN, Senior Director of Primary Care and Employer-Based Health Centers with Stanford Health. We are also pleased to be joined by Jim Kinsey, FPCC, CDP, PLCC, who serves as the Director of the Healthcare Experience Academy with the Healthcare Experience Foundation (HXF). This discussion is moderated by our longtime HX Matters Podcast Director, Casey Callanan, who has been hosting and producing this show since 2021. Timothy, co-author of the research article that appeared in the Journal of Healthcare Management titled "Factors Affecting Burnout Among Medical Assistants," originally joined this podcast in 2022 to discuss the study. For a quick refresher, you can revisit that podcast discussion here: https://healthcareexperience.org/medical-assistants/…

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Healthcare Experience Matters

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Why The Patient Experience Matters with Michelle “Missy” Moorhead, MSN 15:17

منذ 6 weeks15:17

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15:17

In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an encore presentation of this episode with Michelle “Missy” Moorhead, MSN. It is a lively discussion about why she is so passionate about the patient experience. We also discuss why excellent patient experiences matter today more than ever. With Lee Health in Fort Meyers, Florida, Missy currently serves as Patient Experience and Engagement Specialist. The Healthcare Experience Matters Podcast is dedicated to amplifying the voice of today’s leaders in shaping excellent patient experiences. We are very excited for this conversation with Missy. Her sincerity and passion for this line of work is contagious. She brings a wealth of clinical and patient experience expertise to the table. Learn More: https://healthcareexperience.org/missy-moorhead/…

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Elevating Physician Engagement Through Effective Rounding 14:34

منذ 8 weeks14:34

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In this 'best-of' edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released in 2021 and is more relevant than ever today. This episode of our podcast is about the importance of senior leaders rounding on physicians and providers. Our guest is Healthcare Experience Foundation (HXF) co-founder and president, Katie Owens. When senior leaders round on physicians appropriately, they form a rapport that bridges gaps to create better cohesion and teamwork. When done effectively and consistently, this practice builds trust and strengthens relationships. Moreover, there is a significant opportunity for organizations to support physician recruitment and retention through properly executed senior leader rounding practices. On the flip side, the consequences of not engaging physicians are serious. Learn More About the Healthcare Experience Foundation: https://healthcareexperience.org/…

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Enhancing Patient Experiences through Self-Reflection on Language and Demeanor 17:32

منذ 10 weeks17:32

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17:32

In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released about a year ago. When we look towards enhancing the patient’s experience, it's not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor. In this week's edition of the Healthcare Experience Matters Podcast, our host, Casey Callanan, interviews Michelle Brady, MSHAL, BSN, RN, CPXP, the Chief Experience Officer & Director of Relationship-Based Care at MyMichigan Health. Joining them is Katie Owens, President of the Healthcare Experience Foundation (HXF). Learn More: https://healthcareexperience.org/words-matter…

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Creating Conditions to Motivate a Staff of Busy Clinicians 25:20

منذ 12 weeks25:20

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25:20

In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released around the holidays in 2022. In this popular episode, Healthcare Experience Foundation (HXF) Executive Coach, Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, joins our program for a chat about creating conditions to motivate clinicians in busy environments. Learn More: https://healthcareexperience.org/motivate-clinicians/…

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The Importance of Gratitude with Katrina Coleman, BSN, MSN | Happy Thanksgiving! 17:53

منذ 14 weeks17:53

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In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was originally released three years ago on Thanksgiving Day 2021. The importance of gratitude is something that should always be top of mind, but it is especially relevant to discuss around the holidays. Being released on the same day as Thanksgiving here in the United States, Katrina Coleman, BSN, MSN, joined our Healthcare Experience Matters podcast for a chat about the many benefits of saying thanks and being grateful. Katrina discussed how showing gratitude can increase our overall optimism towards our careers and lives. Simply put, being grateful tends to increase happiness. Katrina is a Leadership and Engagement Strategist with Maryland Healthcare Education Institute (MHEI) in Elkridge, Md. Learn more: https://healthcareexperience.org/gratitude…

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How to Retain Great Nurses 23:10

منذ 16 weeks23:10

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23:10

In this "best-of" edition of the Healthcare Experience Matters Podcast, we are honored to present an episode that was released almost exactly one year ago to the day. Please enjoy this replay of one of our most popular episodes ever, featuring Ramonita Jiménez, DNP, MPA, RN, NEA-BC, Chief Nursing Officer at Hackensack University Medical Center, who joins us for this incredibly memorable discussion on retaining nurses. Dr. Jiménez discusses the many ways medical institutions of all scopes and sizes can effectively address nurse retention challenges. Learn More: https://healthcareexperience.org/nurse-retention…

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Learning from The Painful Mistakes of Others to Advance Patient Experiences 8:27

منذ 18 weeks8:27

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Terry Mainous, MSN, RN, CMPE, Chief Nurse Executive and Vice President of Operations at Lee Physician Group in Fort Myers, Florida, joins our Healthcare Experience Matters Podcast this week to share an emotional story about learning from the mistakes of other people, and the role of empathy in delivering an unwaveringly excellent patient experience. This discussion is highlighted by a moving story that Terry shares, involving her family and the extra spark it ignited within her to vow that her institution would never allow patient care to reflect an experience that makes patients, and their loved ones, feel neglected and unheard. “There were many suggestions regarding [my father’s] care that I knew, both clinically and professionally, were not the right pathways for him. My objections were not listened to,” she told us. “There was an attempt to overrule them, and it was a very stressful time for my family. I carry that with me because I don't want our patients to go through that same experience. I want all of our interactions with our patients to be positive and caring.” It’s a simple message, but it goes a long way: learn from the mistakes of others and vow to do better. Furthermore, empathy can often be the best teaching tool moving forward. Learn More: https://healthcareexperience.org/…

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Elevating Care Experiences with HCAHPS 2.0: What CEOs and Boards Need to Know 40:13

منذ 19 weeks40:13

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40:13

This week on the Healthcare Experience Matters Podcast, we are rebroadcasting our recent live webinar dedicated to HCAHPS and hosted by the Healthcare Experience Foundation coaching team. Watch the video here: https://youtu.be/NF2zfUGvJ2k This webinar offers essential insights for CEOs and Boards regarding the upcoming HCAHPS 2.0 changes and how to enhance patient care effectively in light of these changes. During this conversation, we cover the most significant modifications to the survey that will be implemented in 2025. The webinar is co-hosted by Kim Bixler, HXF’s Vice President of Client Engagement, and Katie Owens, HXF’s President and co-founder. After receiving strong feedback on our two popular HCAHPS 2.0 webinars earlier this year, we realized that a third round was necessary to explore additional topics. If you missed out on those previous broadcasts, you catch up by listening to Navigating The Important Future HCAHPS Survey Changes: https://healthcareexperience.org/hcahps-survey-changes/ .…

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Crucial Leadership Advice for Every Healthcare Professional to Embrace 10:32

منذ 20 weeks10:32

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10:32

This week, we’re gearing up for a November full of Leadership Certificate Program opportunities from the Healthcare Experience Foundation (HXF) by featuring this “best-of leadership” episode on the Healthcare Experience Matters Podcast. This episode features snippets from previous podcast guests that quickly dive right into the essence of what defines effective healthcare leadership in these rapidly changing times, with 2025 right here on the horizon. Click below for more information on attending one of these virtually-held leadership certificate programs, and hopefully, we will see you there in November: Leadership Certificate in Physician Leadership Certificate in Leading for Healthcare Experience Excellence…

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Building Effective Teams & Insights on Healthcare Leadership 13:13

منذ 21 weeks13:13

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In the latest episode of our Healthcare Experience Matters podcast, James Lonquist, MD, an accomplished cardiothoracic surgeon and expert in healthcare teamwork and leadership, joins us to explore the essential elements of teamwork in healthcare and their implications for leadership. Kathleen Lynam, RN, MPA, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF) moderates today’s discussion. When it comes to building teams and leadership in healthcare, Dr. Lonquist offers our listeners deep insights into what it takes to lead a successful team in the high-stakes healthcare environment, doing so candidly and utilizing the art of storytelling in this special podcast episode. Learn More: https://healthcareexperience.org/leadership-teams…

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What Empowering Leadership Should Look Like in Healthcare 14:40

منذ 22 weeks14:40

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14:40

Ramonita Jiménez, DNP, MPA, RN, NEA-BC, Chief Nursing Officer with Hackensack University Medical Center is our guest on the Healthcare Experience Matters Podcast this week for timely conversation on leadership empowerment. Conducting today’s interview as our special guest host is Kathleen Lynam, RN, MPA, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF). Learn more: https://healthcareexperience.org/leadership-empowerment…

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Advancing Health Equity for Improved Quality in Healthcare 11:32

منذ 23 weeks11:32

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Making a memorable repeat appearance on the Healthcare Experience Matters Podcast this week is Shari Gold. We dive into the extremely important topic of strengthening health equity to enhance healthcare quality. We also explore the nuances of how equity and quality are intertwined—and inseparable—in healthcare. Shari is a dedicated leader in the healthcare sector with a proven track record of serving others. She currently holds the position of Senior Vice President for Regulatory Compliance and the Chief Quality & Equity Officer at Bergen New Bridge Medical Center in New Jersey. Learn More: https://healthcareexperience.org/health-equity-improved-quality…

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Enhancing the Patient Experience by Choosing Our Words Wisely 12:33

منذ 24 weeks12:33

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12:33

We welcome Jody Thomas, PhD, the Chief Executive Officer of the Meg Foundation, to our Healthcare Experience Matters Podcast this week. As a licensed clinical psychologist and internationally recognized expert in pain and pediatric health, Dr. Thomas is making her first appearance on our weekly show. Words are powerful tools and should best be utilized with the precision of any other “medical device.” As outlined in today’s interview, the language we use as parents, caregivers, and medical providers profoundly influences the experiences of undergoing medical procedures. Learn More: https://healthcareexperience.org/language…

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Engaging Healthcare Colleagues in Very Difficult Conversations 17:45

منذ 25 weeks17:45

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Denise Robinson, DNP, MPH, BSN, RN, WOCN, is a celebrated nursing executive with more than two decades of nursing experience. She joins the Healthcare Experience Matters Podcast this week to discuss effective strategies for navigating difficult conversations with healthcare colleagues. As a nursing executive, this subject matter is near and dear to her heart, and she has extensive communication experience in tackling tough conversations with patients, colleagues, and fellow nursing leaders over the years. She currently serves as Vice President and Chief Nursing Officer at Loma Linda University Medical Center – Murrieta (LLUMC-Murrieta), in California. In recent months, Dr. Robinson has appeared as speaker with the Healthcare Experience Foundation’s (HXF) ongoing series of virtual certificate programs. Learn More About Certificate Programs: https://sites.healthcareexperience.org/certificates/ Learn More About Today’s Podcast: https://healthcareexperience.org/difficult-healthcare-conversations/…

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