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Onboarding Operations: Why Onboarding Matters with Donna Weber
Manage episode 319884823 series 3300012
المحتوى المقدم من Stuart Balcombe and Arrows Podcast Network. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Stuart Balcombe and Arrows Podcast Network أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In software we love to think in terms of scale and building once and selling forever, but there’s often a gap between what software can do and the outcomes customers actually want to achieve.
Effective customer onboarding can help bridge that gap, ensure customers see value, and are set up for ongoing success.
Today’s guest is Donna Weber, author of the best selling book "Onboarding Matters". In this episode you’ll hear how she:
- Defines customer onboarding
- Uses a success plan as the basis for aligned onboarding
- Addresses onboarding misconceptions and common red flags
- Thinks about overcoming sticking points in the onboarding journey
- Recommends companies go about scaling their onboarding programs
Additional onboarding resources from Donna:
- What is Orchestrated Onboarding and Why You Should Care
- Onboarding ≠ Implementation
- Whoever Understands The Customer Best Wins
Enjoyed this episode? Connect with Donna on LinkedIn and let her know, or subscribe for future episodes of Happy Customers.
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