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Thoughtly Elevates Customer Service to the Next Level with AI Integration
Manage episode 425347354 series 3294294
المحتوى المقدم من GritDaily.com, John Biggs, Leonard Kim, and Jordan French. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة GritDaily.com, John Biggs, Leonard Kim, and Jordan French أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this eye-opening episode of Startup Show, join host John Biggs as he chats with Torrey Leonard, CEO of Thoughtly. Discover how Thoughtly is transforming customer service with cutting-edge AI agents capable of tackling complex call center tasks with unprecedented efficiency. Leonard unveils the unique components of their AI system — the brain, voice, and hands — and explains how these elements empower AI to perform real-time actions, integrate with CRM systems like Salesforce, and even handle sensitive customer interactions. Learn about the future of AI in customer service, its role in augmenting human labor, and the potential for more strategic and fulfilling roles for call center staff.
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