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Ep.#82: Reynolds Outdoors: Building A Customer-First Sporting Goods Store In Opelika
Manage episode 514639142 series 3489894
المحتوى المقدم من Susannah Hodges at Village Centre Press. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Susannah Hodges at Village Centre Press أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
We sit down with Tyler Reynolds of Reynolds Outdoors to trace how a father-son idea became a trusted outdoor store in Opelika and what it takes to keep a small retail team resilient. From COVID pivots to losing key staff, Tyler shares practical lessons, personal stories, and why customer service beats price.
• origin story of Reynolds Outdoors and legacy handoff
• product range across firearms, archery, fishing, apparel, and accessories
• choosing retail after Auburn MBA and early risk-taking
• COVID challenges and outdoor demand surge
• losing two key employees and building systems
• cross-training and SOPs to reduce single points of failure
• personal passion for hunting and family time outdoors
• customer service as the true differentiator
• location, hours, website, phone, and social media
904 Geneva St, Opelika
334-745-7642
فصول
1. Welcome And Guest Introduction (00:00:00)
2. The Origin Of Reynolds Outdoors (00:00:36)
3. What The Store Sells (00:01:39)
4. Choosing Retail And Early Risks (00:02:31)
5. Hard Lessons And Building Systems (00:04:29)
6. Life Outside Work And Family (00:06:58)
7. Customer Service As The Differentiator (00:08:53)
8. How To Find Reynolds Outdoors (00:10:49)
9. Closing And Listener Nomination (00:12:04)
92 حلقات
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