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Tech, Guest Experience, and Growth with Ming-Tai Huh
Manage episode 463400428 series 2930439
المحتوى المقدم من Ovation. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Ovation أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this episode of Give an Ovation, we welcome Ming-Tai Huh, Head of Food and Beverage at Square and a restaurateur with over a decade of experience through Cambridge Street Hospitality Group. Ming brings a unique perspective, blending his deep industry knowledge with cutting-edge restaurant technology to help operators thrive in an ever-evolving market.
Zack and Ming discuss:
- The intersection of hospitality and technology—how to use tech without losing the human touch
- Key lessons from the restaurant world that translate into successful tech leadership
- How to approach restaurant technology with a problem-first mindset rather than a solution-first approach
- The importance of feedback loops in creating an exceptional guest experience
- Strategies to balance expansion and maintaining quality across multiple locations
Tune in to hear Ming’s insights on how restaurants can leverage technology while staying true to their hospitality roots and delivering unforgettable guest experiences.
Thanks, Ming!
فصول
1. Enhancing the Restaurant Guest Experience (00:00:00)
2. Restaurant Guest Feedback and Experience (00:07:41)
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