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Craft, Culture, and Guest Connection with Rick Malir
Manage episode 451930274 series 2930439
المحتوى المقدم من Ovation. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Ovation أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this episode of Give an Ovation, Rick Malir, founder of City Barbeque, shares his journey from selling John Deere tractors to building a nationally recognized barbecue brand. With 25 years in the business and 75 locations, Rick dives into what it takes to deliver top-notch barbecue and create unforgettable guest experiences.
Zack and Rick discuss:
- How a love for barbecue sparked a fast-casual empire
- The key role emotional connection plays in guest loyalty
- Why investing in your team leads to better guest experiences
- Balancing technology with genuine hospitality
- Lessons from scaling a bootstrapped business to 75 locations
Tune in to hear how Rick turned his backyard barbecue passion into a thriving brand loved by guests across the country!
Thanks, Rick!
فصول
1. From Tractor Salesman to Restaurant Entrepreneur (00:00:00)
2. Building Genuine Guest Connections (00:10:15)
352 حلقات
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