#122 AI Agents 2.0: Real-World Cases and the New UX Principles We Need

Future of UX | Your Design, Tech and User Experience Podcast | AI Design

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In this episode of Future of UX, we’re not just talking theory — we’re diving into real-world applications of AI agents already showing up in products people use every day. We’ll explore:

• Google’s Search AI Mode, which can book your dinner instead of just showing links

• Claude Artifacts, transforming chat into an interactive co-creation workspace

• Meta’s AI Studio Agents in WhatsApp and Instagram, sending proactive messages

• (Optional) Microsoft’s multi-agent orchestration in Copilot Studio

We’ll also look at the new UX principles these cases reveal — from delegation UX to proactivity UX, multi-agent UX, and moving from chats to workspaces. And I’ll compare them with the classic UX heuristics we’ve relied on for years, like visibility, control, and consistency.

And a quick reminder: my course AI for Designers starts a brand-new round on September 15th. It’s a cohort-based bootcamp with weekly masterclasses, deep dives, and a hands-on project for your portfolio. Enrollment is only open for a short time — once spots are filled, it’s closed. Learn more at ai-for-designers.com.

Resources:

• Jakob Nielsen’s 10 Usability Heuristics — still highly relevant when we think about AI agent UX

• Follow Future of UX on LinkedIn for updates and community insights

✨ Enjoyed the episode? Share it with a friend or team, post it on LinkedIn or Instagram, and don’t forget to leave a review on Spotify or Apple Podcasts!I’d love to hear your feedback! Find us on Instagram ⁠⁠⁠@ux.patricia⁠⁠⁠ & ⁠⁠⁠@futureofux_podcast ⁠⁠⁠or on LinkedIn ⁠⁠⁠Patricia Reiners⁠⁠⁠ & ⁠⁠⁠Future of UX⁠⁠⁠

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