Never Settle: Savneet Singh on Reshaping Restaurant Technology and Culture

FULL COMP: The Voice of the Restaurant Industry Revolution

In this conversation, Savneet Singh shares his journey as the CEO of PAR Technologies, detailing the challenges he faced when he took over a struggling company. He emphasizes the importance of perseverance, making difficult decisions, and fostering a strong company culture. Through transparent communication and a focus on values, Singh transformed PAR from a failing business into a thriving enterprise, highlighting the role of innovation and teamwork in achieving success. In this conversation, Josh Kopel and Savneet Singh discuss the challenges faced by restaurant operators in today's rapidly changing industry. They explore the importance of technology and data in enhancing customer experiences and operational efficiency. Savneet emphasizes the need for a culture of risk-taking and innovation at PAR Technologies, while also highlighting the significance of staying true to a brand's promise. The discussion concludes with encouraging words for restaurant owners to never give up and to invest in their teams.

Takeaways

• The only genius in entrepreneurship is not giving up.
• Business is fundamentally about solving problems.
• Difficult conversations are essential for leadership.
• Cultural values must be lived, not just stated.
• Ownership and accountability drive success.
• Innovation in technology is crucial for the restaurant industry.
• A transparent environment fosters trust and collaboration.
• Defining clear values can reshape company culture.
• Hard work and dedication lead to significant outcomes.
• Success requires a commitment to customer satisfaction. The restaurant industry is facing unfair expectations from customers.
• Technology is essential for restaurant operators to survive.
• PAR Technologies embraces change and innovation.
• Data must be actionable for restaurant owners to benefit.
• Personalized customer experiences are the future of dining.
• Unifying data across platforms is crucial for efficiency.
• Risk-taking is a cultural norm at PAR Technologies.
• Staying true to a brand promise is key to success.
• Investing in people leads to better outcomes.
• Work-life balance is important in the restaurant industry.

Chapters

00:00 The Power of Perseverance in Entrepreneurship
06:09 The Journey to Leadership at PAR Technologies
11:53 Cultural Revolution: Building a Winning Team
18:07 The Road to Success: Hard Work and Transparency
25:10 Adapting to Change in the Restaurant Industry
35:39 The Culture of Risk-Taking at PAR
43:11 The Excitement of Team and Mission
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Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

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