Episode 125: Liz Allan and Marie-France van Heel - Putting Drivers First with Customer-Centric EV Charging

Electric Evolution

We love hearing from you! After listening to an episode, if you’d like to share a comment or ask a question, just click here to send us your message.

Episode 125: Liz Allan and Marie-France van Heel - Putting Drivers First with Customer-Centric EV Charging.
Liz Allan speaks with Marie-France van Heel, Chief Customer Officer at Be.EV. With a career that spans broadcasting, marketing, and green infrastructure, Marie-France shares her journey into EV charging and her mission to enhance the customer experience. They discuss the importance of community-led strategies, the challenges of simplifying public charging for drivers, and how BEV is building trust and loyalty by putting the customer first.

Marie-France van Heel Bio
Marie-France has a background in broadcasting at MTV, Sky, and Disney and transitioned into green infrastructure, inspired by her passion for sustainable transportation and the electrification of travel. At BEV, she focuses on creating a seamless and intuitive charging experience while fostering a sense of community among EV drivers. Her commitment to listening to customer feedback and designing solutions around their needs has positioned BEV as a leading advocate for user-friendly and accessible charging infrastructure.
Marie France Links
Website: https://be-ev.co.uk
Twitter https://x.com/BeEV_Charging
LinkedIn: https://www.linkedin.com/in/mfvanheel
Quote of the Day:
"The best customer experience is one that’s so seamless, you don’t even notice it. You simply tap, charge, and go with a smile." – Marie-France van Heel
Episode Keywords
EV charging, Be.EV, seamless charging, EV accessibility, Octopus Energy partnership, EV adoption, electric vehicles, green infrastructure, customer experience in EV, employee-owned business, UK charge point operators
Episode Hashtags
#EVCharging #CustomerCentricEV #SeamlessCharging #GreenInfrastructure #SustainableTravel #EVAccessibility #EVAdoption

Support the show

If you enjoyed this episode of Electric Evolution, please take a moment to leave us a review on your favourite podcast platform. Your feedback helps us improve and enables more people to discover valuable insights from our amazing guests.
Click the link below to find out how to add a review on Apple or Spotify
https://bit.ly/4dtiMJK
Links for Full Circle CI:
Download our EV Charging White Paper: https://fullcircleci.co.uk/plugging-into-the-future-whitepaper
Visit our website: https://fullcircleci.co.uk/podcasts
Support our podcast here: https://patreon.com/ElectricEvolutionPodcast
You can support us here too: https://www.buymeacoffee.com/electricevolutionpodcast
Find Us on Linked In: https://www.linkedin.com/showcase/electric-evolution-podcast