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112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford
Manage episode 390190899 series 2907625
Are you struggling to create lasting emotional connections with customers? Learn the key differences between customer service and customer experience from leading experts Stacy Sherman and featured guest, Lisa Ford. You'll hear practical strategies to drive loyalty by truly understanding your customers, showing you value them, and creating seamless, personalized journeys. By the end of the episode, you'll be equipped with proven strategies on leadership, processes, and technology investments essential for transitioning from basic service to delivering memorable end-to-end experiences. These insights will empower you to enhance customer engagement, significantly boost retention, and propel your brand's growth.
Details at DoingCXRight.com
164 حلقات
Manage episode 390190899 series 2907625
Are you struggling to create lasting emotional connections with customers? Learn the key differences between customer service and customer experience from leading experts Stacy Sherman and featured guest, Lisa Ford. You'll hear practical strategies to drive loyalty by truly understanding your customers, showing you value them, and creating seamless, personalized journeys. By the end of the episode, you'll be equipped with proven strategies on leadership, processes, and technology investments essential for transitioning from basic service to delivering memorable end-to-end experiences. These insights will empower you to enhance customer engagement, significantly boost retention, and propel your brand's growth.
Details at DoingCXRight.com
164 حلقات
كل الحلقات
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1 164. AI Isn’t Just For Software: The Bold New World Of Product Personalization | Ben Weiss 31:42
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1 163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson 30:19
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1 162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy Sherman 8:52
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1 161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz 30:17
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1 160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens 31:15
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1 159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross 30:18
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1 158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini 35:03
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1 157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025 17:06
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1 156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay) 39:50
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1 155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence| Daniel Goleman (A past favorite) 34:09
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1 154. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf 28:58
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1 153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld 15:42
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1 152. When Machines Become Customers – Navigating the New Normal (Repeat) 30:34
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1 151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn 23:50
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1 150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay) 26:50
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