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110. How Unconscious Biases Influence Your Customers’ Decision-Making Process with Sylvie Di Giusto
Manage episode 387565334 series 2907625
Feeling overwhelmed trying to deliver excellent customer experiences? Struggling with unhappy customers and negative feedback? Stacy Sherman and Sylvie Di Giusto tackle these challenges head-on. They discuss practical strategies for forging strong emotional connections and making impactful first impressions. Learn about understanding customer emotions and biases and how the ABCDE model can enhance every interaction. This show also offers insights on active listening to utilize customer feedback effectively, and draws intriguing parallels between leadership and parenting in the realm of customer experience. Take notes, as there are a lot of gems shared.
More info: https://DoingCXRight.com
164 حلقات
Manage episode 387565334 series 2907625
Feeling overwhelmed trying to deliver excellent customer experiences? Struggling with unhappy customers and negative feedback? Stacy Sherman and Sylvie Di Giusto tackle these challenges head-on. They discuss practical strategies for forging strong emotional connections and making impactful first impressions. Learn about understanding customer emotions and biases and how the ABCDE model can enhance every interaction. This show also offers insights on active listening to utilize customer feedback effectively, and draws intriguing parallels between leadership and parenting in the realm of customer experience. Take notes, as there are a lot of gems shared.
More info: https://DoingCXRight.com
164 حلقات
كل الحلقات
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1 164. AI Isn’t Just For Software: The Bold New World Of Product Personalization | Ben Weiss 31:42
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1 163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson 30:19
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1 162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy Sherman 8:52
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1 161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz 30:17
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1 160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens 31:15
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1 159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross 30:18
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1 158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini 35:03
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1 157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025 17:06
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1 156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay) 39:50
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1 155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence| Daniel Goleman (A past favorite) 34:09
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1 154. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf 28:58
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1 153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld 15:42
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1 152. When Machines Become Customers – Navigating the New Normal (Repeat) 30:34
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1 151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn 23:50
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1 150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay) 26:50
مرحبًا بك في مشغل أف ام!
يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.