Unlocking Success: Hiring Outside the Box in Dentistry with Brittany Rogars

Dental Decoders

In this episode of Dental Decoders, hosts Rebecca and Brittany Rogars delve into Brittany's career journey in dentistry, spanning her years of growth - from a complete industry novice to a leading figure in the field. Brittany talks about her accidental entry into dentistry, beginning from a gas station cook position to a front desk role at a dental office. She shares her journey of realizing her passion for dentistry, climbing up the ranks to become a revenue cycle management specialist, and eventually starting her own business to assist other dental offices. Brittany emphasizes the importance of hiring new employees outside the field of dentistry for their customer service skills. She expresses her love for dentistry, especially the rewarding feeling of helping patients restore their teeth. She also details her transition to owning a business, and the significant role Open Dental plays in her work. Brittany expands on the common struggles dental offices face during software conversion and shares her insights on addressing these challenges. Lastly, she points out the importance of placing people in suitable positions for maximum team efficiency.

00:47 Introduction and Welcome

01:06 Brittany's Journey into Dentistry

03:40 The Importance of Customer Service in Dentistry

05:14 Hiring Outside of Dentistry: Pros and Cons

09:28 Brittany's Leap into Entrepreneurship

13:11 Overcoming Challenges in Dental Software Conversion

16:15 Revenue Cycle Management and Team Support

19:35 Decoding Moment: The Right People in the Right Seats

Contact Brittany:

SkfPracticeSolutions.com

Instagram.com/skfpracticesolutions

facebook.com/skfpracticesolutions

tiktok.com/@skfpracticesolutions

pinterest.com/brittanyrogars/

About Brittany:

Meet Brittany, she is the CEO at SKF Practice Solutions and Co Host of Dental Decoders Podcast. She entered the dental field after a decade of customer service and management experience. She has spent years developing her skills and finding her passion for dentistry. She is always learning more about the industry and is a self proclaimed CE addict. Brittany is a Fellow and long time member of AADOM (American Association of Dental Office Managers) and an ADA Certified Coder. Outside of her passion for Dentistry, she is a mom of two, plus a fur baby. Her and her husband are both entrepreneurs who enjoy learning more about their respective crafts. When she isn't busy at work, she enjoys reading, singing off key to Taylor Swift, and exploring with her family.