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Contact Center Automation to Modernize Customer Services
Manage episode 353018145 series 3380585
المحتوى المقدم من AgilePoint. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة AgilePoint أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Wynand intro 00:00–02:44
- Wynand's background
- Experience in customer services and Inovo's progress over time
Wynand's perspectives about the contact center operations 04:04–07:40
- Evolution of the contact center
- Experiencing unsatisfactory services from call centers
- How do call center executives handle customer contact?
Integration of modern technologies 04:04–16:45
- How service-based businesses can embrace modern technologies in their contact center operations?
- Dealing with customers using technology.
- Chatbox customer services.
Inovo cloud contact center and businesses gaining most from it 19:06–24:23
- Orchestrating processes and technologies in a call center
- Establishing a single source of truth for customers
- Speech analytics, chatbots, and self-service capabilities
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