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Paul Weald
Manage episode 317362330 series 2977146
المحتوى المقدم من Keith Gait. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Keith Gait أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Paul tells us what being a Contact Centre Innovator and CX Industry Dragon is all about!
We hear about Paul’s background as an early entrant into contact centres in the 90s, some of the challenges and key learnings along the way, and how the landscape has changed over the years, both for the people, the technology, and consumer behaviour
We come up to the present day and hear about the sharp end of innovation in the market, and what it takes to do it well, and what the future holds. Paul shares with his perspectives on the value of awards and judging, giving back to the industry, and knowing what good looks like, and recognising excellence
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