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Carolyn Blunt
Manage episode 301562135 series 2977146
المحتوى المقدم من Keith Gait. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Keith Gait أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Carolyn talks us through how she launched her business at the age of 27, defying everyone who told her she was too young, before selling that to Ember in 2016. We hear about Carolyn’s reflections on her entrepreneurial journey over her 20 year career, the ups and downs, the learning experience, the big influences on her career, and discusses the important of ethics in CX.
We learn a lot about the Apprenticeship levy funding and the myths around apprenticeships, the reticence amongst contact centres to use the levy funding available and apprenticeships, and how contact centre staff can benefit from qualifications and structured long term development and the multitude of choices and options available.
And we hear about Carolyn’s love for her 2 horses and her passion for riding since she was a girl.
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