Winning The Customer Success Manager of the Year 🏆

CSM Practice - The Customer Success Podcast

In this podcast episode, we explore the world of Customer Success Management with Gurprem Sagoo, who was honored as the Customer Success Manager of the Year at the 2022 EMEA Customer Success Excellence Awards in London. With over 8 years of experience in the SaaS industry as a Customer Success Manager at Planhat, Gurprem shares his journey and insights into achieving this prestigious recognition.
Join us as she delves into the story behind Gurprem's success and the challenges he faced along the way. The conversation covers a range of topics, including:

• The role of Gurprem's family background in shaping his career as a CSM.
• Cultivating an award-winning mindset in the field of Customer Success.
• The art of negotiation in customer success management.
• Going above and beyond the call of duty with award-winning initiatives:
  • Initiatives benefiting the internal team.
  • Initiatives aimed at enhancing the customer experience.
  • Initiatives that contribute to the wider Customer Success Community.
• Real-life use cases and customer success stories that inspire.
• The importance of actively participating in and contributing to the Customer Success community.
• Practical recommendations for newcomers to the world of Customer Success Management.

Tune in to gain valuable insights from an award-winning CSM, Gurprem Sagoo, and discover the path to excellence in the field of Customer Success.
Watch the full video on YouTube: https://youtu.be/W_jYST0Re0k
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Additional Resources:
📑Blog: Mitigating churn by integrating Planhat with Salesforce
https://bit.ly/4318ImM
⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
https://bit.ly/42Zlthw
⏬ Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/49xz4za
🎥 Video: 2021 HIGH PERFORMING Customer Success Teams
https://youtu.be/_bGy3xE7mXY
🎥 Video: Want to be CUSTOMER-CENTRIC?
https://youtu.be/kC5Psr2kwD0
🎥 Video: ROADMAP To Becoming a CUSTOMER-CENTRIC Organization

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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فصول

1. Intro (00:00:00)

2. Award-winning mindset (00:02:42)

3. CS Journey (00:05:01)

4. Impactful Data (00:06:48)

5. The Negotiator (00:08:23)

6. Award-Winning Initiatives (00:12:39)

7. Training (00:16:31)

8. Help Provided (00:17:39)

9. Getting CS Stories (00:21:08)

10. CS Community initiative (00:23:43)

11. Recommendations for CSMs (00:28:25)