Uplevel Your QBRs to Double Your Upsell Revenue

CSM Practice - The Customer Success Podcast

Are you maximizing the potential of your existing customer base, or are you still relying too heavily on new sales?
In this interview, Stijn Smet shares actionable insights on how top-performing companies are using data-driven customer success strategies to uplevel your QBRs and double your upsell revenues.
Click here to watch the interview on YouTube!
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- How to harness product usage data to identify and act on upsell opportunities
- Strategies to elevate your QBRs into collaborative discussions that deliver real business value
- The role of ROI calculators in showcasing impact and driving upsell conversations with key stakeholders
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Stijn Smet is the Head of Customer Success at Whale and was recognized as one of the top 100 Customer Success Strategists by SuccessHacker in 2023. With a passion for revolutionizing the customer success landscape, he is dedicated to mentoring and uplifting fellow professionals in the industry.
🔗 You may connect with Stijn via LinkedIn
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: How to Capture Business Outcomes During a QBR Meeting
🎥 Watch: Getting Executives to Attend Your QBR
⏬ Download: QBR Template

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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فصول

1. Intro (00:00:00)

2. Aggressive Upsell Targets (00:02:15)

3. Strategic Changes Made (00:05:09)

4. QBR Talking Points (00:09:37)

5. Slides, yes or no? (00:12:08)

6. Questions To Ask (00:15:42)

7. Invite Everyone On The Call (00:18:50)

8. Using the ROI Calculator (00:21:56)

9. ROI For Renewal and Expansion (00:28:56)

10. Authentic Sales Tactics (00:31:16)

11. Key Takeaways (00:33:00)