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What Founders Get Wrong About Customer Success
Manage episode 493201467 series 3598254
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In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them.
You’ll learn:
✔ Why hiring one CSM to “figure it out” is a setup for failure
✔ What embedding CS into your company culture actually looks like
✔ The real reason churn isn’t solved by CS alone
✔ And how to measure what actually matters—so you don’t get blindsided later
If you’re a founder building your first CS function or a CS leader working to get buy-in from the top, this episode is for you.
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Until next time, keep driving success and speaking the language of revenue!
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