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Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth
Manage episode 464662378 series 3598254
المحتوى المقدم من CS RevSpeak. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة CS RevSpeak أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency.
Gina shares her expertise on:
- Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value.
- Enablement for Customer Success: The critical role of proper training, tools, and support to empower CSMs to excel in today’s demanding environment.
- Bridging the gap between CS and Sales: Leveraging consultative approaches to identify and act on growth opportunities.
- Shifting CS to own revenue: How organizations can align comp structures, provide proper training, and empower CSMs to drive net revenue retention.
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Until next time, keep driving success and speaking the language of revenue!
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