There’s No AI Without IA - Seth Earley - Conversations That Matter - Episode #45

Conversations That Matter, a podcast from Uniphore

Today's guest is an entrepreneur and Information Architect. He’s the host of the Earley AI Podcast and author of the book AI Powered Enterprise. Welcome to the show Founder and CEO of Earley Information Science, Seth Earley. On this episode of Conversations That Matter, Seth joins Host Randy Ksar for a livestream interview. Seth shares the behind the scenes on implementing AI, the importance of good data, the value of building vs buying, and the future of chatbots.

Takeaways:

• A lot of companies think that simply implementing a chat bot or virtual assistant will solve all their problems. Those AI systems are only as good as the knowledge you give them.
• When building chatbots, you can't assume something you don’t have.
• There is no AI without IA. You can build the best algorithm in the world, but without the proper data set, it will be useless.
• When implementing AI, you can’t automate what you don’t understand. Start by understanding your processes, mapping the processes, and identifying the gaps.
• While modern chatbots and AI can leave much to be desired, we know that they will continue to improve. We can expect AI to advance to the same degree as the improvement from the palm pilot to the iphone.
• When using AI to detect anomalies, you need to determine what the baseline is, what you are looking for in terms of detection, and how you flag that anomaly to be resolved.
• When AI is part of your competitive advantage, it makes sense to build it in house and tailor it to you. For more generalized applications, a bought solution is a good fit, however your competitors can also buy the same solution.

Quote of the Show:

• “A customer journey is a knowledge journey.” - Seth Earley

Links:

• Twitter: https://twitter.com/sethearley
• LinkedIn: https://www.linkedin.com/in/sethearley/
• Website: https://www.earley.com/
• Book Link: https://www.amazon.com/AI-Powered-Enterprise-Ontologies-Business-Profitable/dp/1928055508
• Podcast: https://www.earley.com/earley-ai-podcast-home

Ways to Tune In:

• Apple Podcast: https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658
• Spotify: https://open.spotify.com/show/6Xx9G8w6bntQayIpbkgxc5?si=cNeVuJicSHagsftlpL8-tg
• Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9jb252ZXJzYXRpb25zdGhhdG1hdHRlcnBvZGNhc3QubGlic3luLmNvbS9yc3M