CX Mail Bag - Jeremy Watkin - Conversations That Matter - Episode #38

Conversations That Matter, a podcast from Uniphore

Welcome to a special episode of Conversations That Matter! On this episode, we are joined by Jeremy Watkin the Director of Customer Experience and Support at NumberBarn. Jeremy and host Randy Ksar open up the mailbag of community CX questions to give you the answers you’ve been waiting for.

Takeaways:

• As CX is found in every department of your organization, there is no universal skill set each employee will have. However, each employee should be able to answer the question “how does my work impact customers”.
• Your company size and culture on CX will determine how many cx roles you need to have. A large company with a culture based around CX will not require a large team of CX specialists despite its size.
• If you are planning to have a CXO, expect to make them an active part of the C-suite.

Quote of the Show:

• “Successful businesses care about CX.” - Jeremy Watkin

Links:

• Twitter: https://twitter.com/jtwatkin
• LinkedIn: https://www.linkedin.com/in/jtwatkin/
• Website: https://www.numberbarn.com/

Ways to Tune In:

• Apple Podcast: https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658
• Spotify: https://open.spotify.com/show/6Xx9G8w6bntQayIpbkgxc5?si=cNeVuJicSHagsftlpL8-tg
• Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9jb252ZXJzYXRpb25zdGhhdG1hdHRlcnBvZGNhc3QubGlic3luLmNvbS9yc3M