Exploring Innovative Training Solutions with HX Expeditions

City Voices: A City & Guilds Podcast

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This is a brand-new season of the Foundation & Friends podcast – celebrating a remarkable milestone: 10 years of the Princess Royal Training Awards! The upcoming episodes over the next year will be honouring a decade of excellence in workplace learning by bringing you conversations with award-winning alumni, from across the years.

Each episode will dive into inspiring stories from organisations that have transformed their people, culture and communities through innovative training.

In this episode, we are joined by Fenella Tallon, Chief Assessor of the Princess Royal Training Awards and Jim Mayer, Expedition Team Training Manager at HX Expeditions, who were awarded for their training programme for expedition guides working in polar bear territories. He shares insights into how their training has evolved to ensure safety in extreme conditions, and how this unique approach led to their recognition with the prestigious award.

Key highlights from the conversation include:

• Real-life training, real results: Jim discusses the importance of hands-on, real-world scenarios in preparing guides for the challenges they face.
• Building confidence: The training programme not only enhances technical skills but also boosts guide confidence, which has a positive ripple effect on the entire guest experience.
• The power of recognition: Achieving the Princess Royal Training Award is a huge validation for HX Expeditions, and it’s inspiring them to expand their programme to include important soft skills like teamwork and leadership.
• Looking ahead: With the next application cycle approaching, there's excitement and encouragement in the air for other organisations to pursue similar accolades, and share their own training innovations.

For more episodes from the series click here.

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1. Introduction (00:00:00)

2. Motivation for creating and details of the training (00:03:25)

3. What’s next for HX training programmes (00:09:15)

4. What has achieving the standard meant to HX (00:11:22)

5. Top tip to share with other applicants (00:12:54)

6. Closing remarks (00:14:24)