Chris Cotton Weekly Blitz podcast

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Rev Up Your Customer Service: Merging Tech and Personal Touches for Success [E203] 11:35

منذ 12 يومًا11:35

11:35

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. In this episode of "The Weekly Blitz," host Coach Chris Cotton delves into the critical topic of enhancing customer experience within the auto repair industry by effectively merging cutting-edge technology with personalized service touches. Drawing from his own life, Chris shares vivid personal anecdotes that illustrate the profound impact of customer service on brand perception and loyalty. He begins by recounting his contrasting experiences with two tech giants, Apple and Lenovo. Through these stories, Chris highlights how Apple's commitment to seamless, customer-centric service left a lasting positive impression, whereas Lenovo's lackluster support fell short of expectations. These anecdotes serve as powerful examples of how excellent customer service can significantly influence customer satisfaction and brand loyalty. Chris also shares his positive interactions with Starlink, the satellite internet service provider. He emphasizes how Starlink's proactive communication and dedication to resolving issues made him feel valued as a customer. This experience underscores the importance of making customers feel appreciated and respected, which can transform a one-time transaction into a long-term relationship. Introducing the concept of "relationship coins," Chris encourages auto repair shops to view customer interactions as opportunities to invest in building strong, lasting relationships. He explains that each positive interaction adds to a metaphorical bank of goodwill, which can pay dividends in terms of customer loyalty and repeat business. Sponsored by Shop Marketing Pros, the episode underscores the necessity of providing exceptional service to foster customer loyalty and drive business growth. Chris argues that in an industry where trust and reliability are paramount, auto repair shops must prioritize customer experience by integrating technology that enhances service efficiency while maintaining the personal touch that makes customers feel valued and understood. Throughout the episode, Chris Cotton passionately advocates for a balanced approach that leverages technology to streamline operations and improve service delivery, while also emphasizing the irreplaceable value of human connection in creating memorable customer experiences. By doing so, auto repair shops can not only meet but exceed customer expectations, ultimately leading to sustained business success. Introduction to Supercharging (00:00:09) Coach Chris Cotton introduces the podcast and its focus on enhancing auto repair business through innovative insights. Guest Introduction and Technology Discussion (00:01:12) Chris introduces Craig O'Neill and discusses the impact of technology on customer experience in the auto repair industry. Personal Customer Experience Anecdote (00:02:21) Chris shares a personal story about his customer experience with laptop purchases and the importance of customer service. Switching to Apple Products (00:05:49) After poor service from Lenovo, Chris decides to purchase a MacBook, highlighting the positive experience he had. Apple's Exceptional Customer Service (00:08:00) Chris details his satisfaction with Apple's customer service, leading to his continued investment in their products. Starlink Customer Experience (00:09:14) Chris recounts his positive interaction with Starlink customer service while setting up internet for travel. Importance of Merging Technology and Personal Touch (00:12:15) Chris emphasizes the need for auto repair shops to blend technology with personal service to enhance customer experiences. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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How Do Your Auto Repair Shop's KIPs Stack Against the Industry[E202] 15:52

منذ 19 يومًا15:52

15:52

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In episode 202 of "The Weekly Blitz," Coach Chris Cotton takes a deep dive into the financial performance of auto repair shops, offering listeners a comprehensive analysis based on insights from the January edition of Ratchet & Wrench magazine. Throughout the episode, Coach Chris emphasizes the critical importance of tracking key performance indicators (KPIs) such as annual revenue, gross profit margins, and net profit margins. These metrics are essential for shop owners who aim to understand and enhance their business's financial health. Coach Chris shares compelling survey statistics that reveal significant revenue growth within the auto repair industry over the past 15 years. This growth underscores the dynamic nature of the industry and the opportunities available for shop owners who are proactive in managing their finances. He highlights the necessity for shop owners to focus on improving their financial metrics, as doing so can lead to increased profitability and long-term success. In addition to discussing financial performance, the episode also promotes Shop Marketing Pros, a specialized marketing company dedicated to serving auto repair shops. Shop Marketing Pros offers tailored marketing solutions designed to help shop owners attract more customers and build a strong brand presence in their local markets. Listeners of this episode will gain valuable insights into the financial aspects of running an auto repair shop and learn strategies to boost their business's performance. Coach Chris's expert advice, combined with the resources provided by Shop Marketing Pros, equips shop owners with the tools they need to thrive in a competitive industry. Introduction to the Episode (00:00:08) Coach Chris Cotton introduces the podcast and its purpose to supercharge auto repair businesses. Overview of Ratchet & Wrench Magazine (00:01:04) Discussion on insights from the January edition of Ratchet & Wrench magazine regarding shop performance. 15-Year Industry Comparison (00:02:15) Chris highlights changes in annual revenue and profit margins in the auto repair industry over 15 years. Importance of Tracking KPIs (00:03:15) Emphasis on the significance of key performance indicators for making informed financial decisions. KPI Awareness Among Shop Owners (00:04:20) Chris shares his experience teaching shop owners about KPIs, revealing a lack of awareness. Current Revenue Statistics (00:05:20) Over 50% of surveyed shops now report annual revenues exceeding $1 million, a significant increase from 15 years ago. Gross Profit Margin Insights (00:06:18) Discussion on gross profit margins, with over 50% of shops reporting margins above 50%. Revenue Breakdown of Surveyed Shops (00:07:17) Detailed statistics on revenue ranges among surveyed shops, highlighting growth trends. Industry Consolidation Factors (00:09:35) Analysis of industry consolidation and growth potential as more shops exceed $25 million in revenue. Gross Profit Margin Categories (00:10:49) Breakdown of gross profit margins among surveyed shops, with insights on profitability levels. Net Profit Margin Overview (00:12:59) Discussion on net profit margins, noting a concerning percentage of shops not generating profit. Encouragement for Improvement (00:14:07) Chris encourages shop owners to make small tweaks for improved profitability and performance. Tracking and Measuring KPIs (00:16:12) Final thoughts on the importance of tracking KPIs and using data to drive business improvements. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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Technicians as Service Advisors [E201] 18:51

منذ 26 يومًا18:51

18:51

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. In this insightful podcast episode, Coach Chris Cotton delves into the evolving dynamics of auto repair shops by exploring the transition of technicians into service advisor roles. Initially harboring skepticism about this shift, Chris has become a strong advocate, recognizing the distinct advantages that technicians offer when they step into advisory positions. He emphasizes that their deep technical knowledge and adept problem-solving abilities can significantly enhance the customer experience. Chris underscores the critical role of comprehensive training and mentorship programs in equipping technicians with the necessary communication and interpersonal skills required for their new roles. He acknowledges common concerns, such as the potential depletion of technical talent on the shop floor and the financial implications of such transitions. However, he presents a compelling argument that elevating technicians to service advisor roles can lead to increased customer trust, improved shop efficiency, and ultimately, higher revenue. The episode, sponsored by Shop Marketing Pros, serves as a call to action for shop owners to prioritize the growth and development of their employees. By investing in their workforce, shop owners can cultivate a more knowledgeable and versatile team, capable of driving the business forward in a competitive market. Chris's insights provide a roadmap for successfully navigating this transition, ensuring that both the shop and its employees thrive. Introduction to the Episode (00:00:19) Changing Perspectives on Technicians as Advisors (00:01:30) The Role of Technicians in Service (00:02:53) Personal Experience with Technicians (00:03:53) Staffing Challenges in Auto Repair (00:06:10) Understanding the Service Advisor Role (00:08:31) Why Technicians Make Great Advisors (00:09:41) Concerns About Transitioning Technicians (00:12:05) Training and Support for Technicians (00:16:46) Business Case for Promoting Technicians (00:17:42) Future Planning for Service Advisors (00:18:50) Recap and Call to Action (00:19:56) Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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Celebrating 200 Episodes: Key Insights for Auto Repair Shop Owners to Thrive and Succeed 15:15

منذ عام واحد15:15

15:15

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In the 200th episode of "The Weekly Blitz," Coach Chris Cotton marks a significant milestone for the podcast by taking a moment to reflect on the journey over the past year. He shares personal anecdotes that resonate with the audience, including a heartfelt update on Kimberly, who made the selfless decision to donate a kidney to her brother, highlighting the profound impact of family and generosity. Chris delves into key topics that are crucial for auto repair shop owners, offering insights and advice that are both practical and forward-thinking. One of the main discussions revolves around the concept of adopting a four-day workweek. He explores the potential benefits this can bring, such as improved work-life balance for employees, increased productivity, and enhanced job satisfaction, while also addressing the challenges and considerations that come with implementing such a change. Another focal point of the episode is the distinction between commitment and mere interest. Chris emphasizes that true success in business requires a deep commitment, rather than just a passing interest. He encourages shop owners to fully dedicate themselves to their goals and to cultivate a mindset that prioritizes long-term success over short-term gains. The benefits of business coaching are also highlighted, with Chris advocating for the value of having a mentor or coach to guide business owners through the complexities of running an auto repair shop. He shares how coaching can provide clarity, accountability, and strategic direction, ultimately leading to more effective decision-making and business growth. Throughout the episode, Chris underscores the importance of professionalism within the industry. He stresses that maintaining high standards of professionalism not only enhances the reputation of individual shops but also elevates the industry as a whole. In addition, he encourages listeners to take advantage of the marketing resources offered by the podcast's sponsor, Shop Marketing Pros. He explains how utilizing these resources can help shop owners effectively reach their target audience, build their brand, and drive business success. Overall, the episode serves as both a retrospective on the past year's achievements and a motivational message aimed at inspiring business improvement. Chris Cotton's insights and stories provide valuable lessons and encouragement for auto repair shop owners looking to elevate their businesses to new heights. Introduction to the Podcast (00:00:11) Overview of the podcast's purpose and the value it offers to auto repair businesses. Celebrating Episode 200 (00:01:08) Kimberly's Kidney Donation (00:02:06) Highlighting Episode 164 - Unlocking Greatness (00:04:21) Highlighting Episode 170 - Four Day Workweek (00:05:24) Preparing for 2025 (00:07:42) Highlighting Episode 172 - Commitment vs. Interest (00:08:46) Highlighting Episode 175 - The Pumpkin Patch (00:09:58) Highlighting Episode 180 - Profit First (00:11:11) Highlighting Episode 185 - Mom and Pop Shops (00:12:00) Highlighting Episode 186 - Coached vs. Uncoached (00:12:46) Highlighting Episode 187 - Project Alpha (00:13:05) Highlighting Episode 189 - Impact of Politics (00:13:55) Highlighting Episode 192 - Self-Obstruction (00:14:20) Highlighting Episode 193 - Being the Best Shop (00:14:46) Highlighting Episode 197 - Chris's Favorite Things (00:15:30) Looking Ahead to Episodes 201 and 202 (00:15:50) Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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What Are Men Thinking? The Hidden Burdens We Carry [E199] 14:52

منذ عام واحد14:52

14:52

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching delves deeply into the critical topic of men's emotional health, shedding light on the often-overlooked societal pressures that inhibit emotional expression among men. Coach Cotton begins by exploring how traditional societal norms and expectations have historically dictated that men should be stoic and unemotional, leading many to suppress their feelings. This suppression, he explains, can result in emotional bottlenecks, where unresolved emotions accumulate and eventually manifest as stress, anxiety, or even depression. Coach Cotton highlights the unhealthy coping mechanisms that many men resort to as a consequence of this emotional suppression, such as substance abuse, aggression, or withdrawal from social interactions. He stresses the importance of recognizing these patterns and seeking healthier outlets for emotional expression. A significant portion of the discussion is dedicated to the necessity of building supportive networks. Coach Cotton underscores the value of having a community or a circle of friends and family who provide a safe space for men to express their emotions without judgment. He warns against the dangers of toxic relationships that can exacerbate feelings of inadequacy or reinforce harmful stereotypes about masculinity. Furthermore, Coach Cotton advocates for men to embrace vulnerability as a strength rather than a weakness. He encourages men to open up about their struggles and emotions, which can lead to deeper connections and a more fulfilling life. Finding one's purpose is another key theme in the episode. Coach Cotton explains that having a sense of purpose can provide direction and motivation, helping men navigate life's challenges with resilience and optimism. Finally, he emphasizes the importance of celebrating small victories. By acknowledging and appreciating these achievements, men can build confidence and foster a healthier emotional landscape. This, in turn, contributes to both personal and professional success, as a balanced emotional state enhances decision-making, creativity, and interpersonal relationships. Overall, Coach Chris Cotton's insights offer a comprehensive guide for men seeking to improve their emotional well-being and lead more fulfilling lives. Introduction to the Episode (00:00:12) Coach Chris Cotton introduces the episode and its purpose in supercharging auto repair businesses. Promise of Support (00:01:16) Chris assures listeners he understands men's emotional struggles and aims to address them in this episode. Understanding Men's Thoughts (00:02:24) Exploration of the complexities behind what men are thinking and the burdens they carry. The Challenge of Expressing Feelings (00:03:34) Discussion on societal pressures that prevent men from expressing their emotions. Emotional Bottlenecks (00:04:53) Chris highlights how men are conditioned to suppress emotions, leading to overwhelming burdens. Avoiding Conflict and Unhealthy Outlets (00:06:02) Men often shut down or resort to unhealthy coping mechanisms instead of expressing feelings. Lack of Tools for Emotional Expression (00:07:26) Men struggle to find the language and tools to process their emotions effectively. The Stigma of Vulnerability (00:08:43) Fear of ridicule prevents men from opening up about their feelings to trusted circles. Identifying Toxic Relationships (00:09:50) Chris emphasizes the importance of surrounding oneself with supportive rather than negative influences. The Importance of Purpose (00:10:56) Discussion on how having a purpose is crucial for men's emotional well-being and motivation. Consequences of Losing Purpose (00:12:06) Exploration of how a lack of purpose can lead to stagnation and negative behaviors. Embracing Failure as Necessary (00:12:20) Chris shares that failure is inevitable and essential for growth and success. Building a New Narrative for Men (00:13:20) Men need safe spaces to express vulnerability and support each other. Finding the Right Support System (00:14:28) Importance of seeking out positive influences and accountability in personal and professional life. Practical Steps Toward Purpose (00:15:39) Encouragement to evaluate emotional toolkits and relationships to foster personal growth. Starting the Conversation (00:16:38) Chris urges men to open up about their thoughts and feelings with trusted individuals. Conclusion and Call to Action (00:17:35) Final encouragement to find purpose, surround oneself with the right people, and embrace the journey. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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Are You Prepared for the Unexpected Loss of a Loved One? [E198] 16:11

منذ عام واحد16:11

16:11

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of "The Weekly Blitz," host Coach Chris Cotton opens up about his deeply personal journey with grief following the passing of his beloved wife Kimberly's mother on New Year's Eve. With heartfelt sincerity, he delves into the complex and often overwhelming stages of grief, sharing insights and reflections from his own experience. Chris emphasizes the crucial importance of being prepared for the inevitable reality of loss, introducing listeners to the "red envelope yellow envelope" concept. This thoughtful approach involves meticulously documenting essential information and end-of-life plans, ensuring that loved ones are not left in the dark during times of emotional turmoil. Chris underscores the necessity of having those often uncomfortable yet vital conversations about end-of-life wishes and preparations. By addressing these topics head-on, individuals can significantly ease the burden on their families and friends, allowing them to focus on healing and remembrance rather than logistical challenges. Throughout the episode, Chris also touches on the emotional and spiritual dimensions of grief, offering guidance and support to those navigating similar paths. He encourages listeners to prioritize self-care and preparedness, not only in their personal lives but also within their business endeavors. By fostering a mindset of readiness and resilience, individuals can better cope with the unpredictable nature of life and loss. Through his candid storytelling and practical advice, Coach Chris Cotton provides a compassionate and empowering message, reminding us all of the strength found in vulnerability and the peace that comes from being prepared. Introduction to the Episode (00:00:01) Coach Chris Cotton introduces the podcast and its focus on auto repair business insights. Happy New Year Message (00:01:13) Chris shares a New Year greeting and hints at personal challenges faced recently. Discussion of Loss (00:02:29) Chris reflects on the passing of Kimberly's mother and the impact on their family. Red Envelope Yellow Envelope Concept (00:03:46) Importance of planning for unexpected events is emphasized through personal experiences. The Emotional Toll of Grief (00:06:50) Chris describes the emotional reactions and support needed during grief. Organizing Affairs for Loved Ones (00:08:18) Advice on preparing personal and business affairs to ease burdens on family. The Stages of Grief (00:10:27) Chris outlines the stages of grief observed in Kimberly's reactions to loss. Denial and Anger Stages (00:11:38) Discussion of denial and anger stages in the grieving process. Bargaining Stage of Grief (00:13:08) Explains how bargaining manifests in thoughts of regret and "what if" scenarios. Depression and Acceptance Stages (00:15:12) Chris describes the transition between depression and acceptance in the grieving process. Call to Action for Planning (00:16:28) Encouragement to have plans in place for end-of-life situations to support loved ones. Importance of Life Stories (00:17:47) Chris stresses the need to document loved ones' life stories before it's too late. Final Thoughts on Grief and Readiness (00:19:00) Reflection on being spiritually and emotionally prepared for life's uncertainties. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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Chris' Favorite Things! [E197] 19:08

منذ عام واحد19:08

19:08

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses as they look towards 2025. Chris underscores the critical importance of adopting innovative tools and technologies, which are essential for improving transparency, customer communication, and operational efficiency within the auto repair industry. He delves into key software solutions that are making waves in the industry, such as Tech Metric, Auto Octo Rocket, Parts Tech, Auto Ops, Shop Marketing Pros, and Cinch. For each of these solutions, Chris provides a detailed explanation of how they contribute to creating better customer experiences and ultimately increasing revenue. For instance, TeckMetric is highlighted for its ability to streamline shop management processes, while AutoOps is praised for enhancing customer interaction through advanced communication tools. Parts Tech is noted for its efficient parts procurement system, and Auto Ops is recognized for optimizing scheduling and workflow management. Shop Marketing Pros is commended for its effective marketing strategies that help shops reach a broader audience, and Cinch is appreciated for its role in simplifying financial transactions and reporting. Throughout the episode, Chris encourages shop owners to take a step back and reflect on their current practices. He stresses the importance of committing to changes that will drive success in the new year, urging them to embrace these technological advancements to stay competitive in an ever-evolving market. By doing so, shop owners can not only improve their operational efficiency but also enhance customer satisfaction, leading to increased loyalty and business growth. ntroduction to the Episode (00:00:05) Coach Chris Cotton introduces the podcast, emphasizing industry expertise and innovation for auto repair businesses. Reflecting on 2024 (00:01:09) Chris discusses the end of 2024 and encourages listeners to consider their commitments for the upcoming year. Chris's Favorite Tools (00:02:14) Chris shares his favorite tools and technologies that enhance customer experience and team efficiency in his shop. Tech Metric Overview (00:03:24) Tech Metric is highlighted as the foundational software for operations, promoting a paperless environment. DVI Process Importance (00:04:36) The DVI process is discussed as crucial for transparency and customer trust through visual communication. Tire Connect Feature (00:07:02) Chris explains the benefits of Tire Connect for quoting tires and integrating with the shop's website for sales. Using Auto Octo Rocket (00:08:23) Auto Octo Rocket is presented as a tool for analyzing shop performance and forecasting financial goals. Parts Tech Benefits (00:09:28) Parts Tech simplifies parts procurement, streamlining the ordering process and improving efficiency. Canned Jobs and ChatGPT (00:10:33) Chris discusses using canned jobs for diagnostics and how ChatGPT aids in creating effective job descriptions. BG Can Jobs Feature (00:11:49) The BG can jobs feature in Tech Metric is emphasized for recommending high-quality services to customers. All Data for Technical Information (00:12:49) All Data is introduced as an essential tool for accessing technical information and repair procedures. Auto Ops for Scheduling (00:12:49) Auto Ops is described as a user-friendly scheduling solution that improves customer communication and efficiency. Marketing with Shop Marketing Pros (00:15:15) Chris praises Shop Marketing Pros for enhancing his shop's online presence and generating quality leads. Google Service Ads Success (00:16:17) Chris shares positive results from Google Service Ads, highlighting their effectiveness in attracting new customers. Customer Retention with Cinch (00:17:17) Cinch is introduced as a customer retention tool that improves data capture and review management. Boosting Reviews with Cinch (00:19:57) Cinch's impact on increasing online reviews and customer engagement is discussed, showcasing significant improvements. Custom Campaigns with Cinch (00:21:04) Chris details custom campaigns in Cinch for personalized customer follow-ups and tracking ROI effectively. Introduction to Tools (00:22:11) Chris discusses essential tools that enhance shop efficiency, customer friendliness, and profitability. Shoutout to Sponsor (00:22:11) He recommends Shop Marketing Pros for effective marketing strategies that drive customer engagement. Closing Remarks (00:23:13) Chris encourages a positive mindset and thanks listeners for tuning in to the episode. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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How to Increase Customer Trust and Sales with Effective Financing Solutions [E196] 13:19

منذ عام واحد13:19

13:19

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I’d like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you’re serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors. Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the critical need for auto repair shops to offer customer financing options, a topic of growing importance in the industry. He begins by addressing the pressing challenges that many auto repair shops face today, such as low car counts and declining repair orders. These issues can significantly impact a shop's bottom line, making it essential for shop owners to find innovative solutions to attract and retain customers. Chris emphasizes that offering multiple financing options can be a game-changer for both customers and auto repair shops. For customers, financing provides a way to manage unexpected repair costs without straining their budgets. This is particularly important in situations where a sudden car breakdown can lead to financial stress. By providing flexible payment solutions, shops can help alleviate this burden, making it easier for customers to approve necessary repairs. Throughout the episode, Chris shares valuable insights on various financing providers available in the market. He discusses the pros and cons of each, helping shop owners make informed decisions about which providers might best suit their needs and those of their customers. Chris also highlights the benefits of financing for auto repair shops, such as increased sales, improved customer satisfaction, and enhanced customer loyalty. Furthermore, Chris offers practical strategies for effectively communicating financing options to customers. He stresses the importance of clear and transparent communication, ensuring that customers fully understand their financing choices and the terms involved. By doing so, shops can build trust and foster long-term relationships with their clientele. The episode also features a sponsorship mention for Shop Marketing Pros, a marketing company specializing in services for auto repair shops. Shop Marketing Pros is recognized for its expertise in helping shops enhance their marketing efforts, attract more customers, and ultimately grow their businesses. Their sponsorship underscores the importance of strategic marketing in conjunction with offering financing options, as both elements are crucial for the success of modern auto repair shops. Introduction to Financing (00:01:26) Discussion on the importance of financing options for customers in auto repair shops. Current Challenges in Auto Repair (00:02:38) Overview of low car counts and declining average repair orders affecting repair shops. Importance of Customer Financing (00:03:43) Financing options are essential for building consumer trust and increasing average repair orders. Unexpected Expenses and Financing Solutions (00:04:58) Highlighting how financing helps customers manage unexpected repair costs effectively. Types of Financing Options (00:06:10) Introduction to various financing providers and their benefits for customers and shops. Making Financing Accessible (00:08:17) Strategies for simplifying the financing process and making it more accessible to customers. Communicating Financing Options (00:09:27) Importance of consistently informing customers about financing options at every touchpoint. Benefits of Offering Financing (00:12:50) Discussing how financing increases average repair orders and customer retention. Call to Action for Shops (00:13:56) Encouragement for shops to start offering and promoting financing options to enhance customer relationships. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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Unlocking the Secrets to Parts Cost Management: Boost Your Shop’s Bottom Line! [E195] 16:09

منذ عام واحد16:09

16:09

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of "The Weekly Blitz," Coach Chris Cotton from Auto Fix Auto Shop Coaching provides an in-depth exploration of managing parts costs in auto repair businesses, a critical aspect of maintaining profitability and efficiency. He begins by outlining effective strategies for handling core returns, which are essential for recouping costs and maintaining good relationships with suppliers. Chris emphasizes the importance of having a systematic approach to managing new part returns, ensuring that any defective or unnecessary parts are returned promptly to avoid unnecessary expenses. Furthermore, Chris highlights the significance of a well-organized receiving process. By implementing clear procedures and assigning accountability, auto repair shops can minimize errors and streamline operations. This organized approach not only reduces costs but also enhances the overall workflow within the shop. In addition to parts management, Chris discusses the often-overlooked area of shop supplies. He stresses the need for careful monitoring and management of these supplies to prevent waste and ensure that they contribute positively to the shop's bottom line. Implementing a structured parts matrix is another key strategy Chris recommends. This matrix helps in setting appropriate pricing levels for parts, ensuring that the shop remains competitive while also maintaining healthy profit margins. Chris also underscores the necessity of regularly evaluating these processes. By doing so, auto repair businesses can adapt to market trends and inflation, ensuring that their strategies remain effective and relevant in a constantly changing industry landscape. Sponsored by Shop Marketing Pros, the episode also highlights the critical role of effective marketing strategies for auto repair shops. Chris points out that in addition to managing costs, attracting and retaining customers through strategic marketing is vital for the long-term success of any auto repair business. The sponsorship by Shop Marketing Pros serves as a reminder of the interconnectedness of operational efficiency and marketing prowess in driving business growth. Introduction to Parts Management (00:00:11) Coach Chris Cotton introduces the importance of managing parts costs in auto repair shops. Core Returns Importance (00:02:13) Discusses the significance of tracking core returns to avoid losing money on refundable deposits. New Part Returns Management (00:04:40) Explains how to manage new part returns to minimize errors and losses. Receiving Process for Parts (00:07:57) Emphasizes the need for an organized receiving process to prevent mix-ups and errors. Shop Supplies Overview (00:10:49) Highlights the importance of shop supplies in parts costs and how to manage them effectively. Parts Matrix Implementation (00:14:28) Discusses the necessity of using a structured parts matrix for pricing and profitability. Regular Evaluation of Processes (00:16:45) Encourages regular evaluation of parts processes to ensure efficiency and adaptability in the business. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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Transitioning from Technician to Shop Owner: Are You Prepared for the Change? [E194] 16:52

منذ عام واحد16:52

16:52

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of "The Weekly Blitz," Coach Chris Cotton takes center stage to expertly guide aspiring auto repair technicians through the intricate financial essentials necessary for launching a successful auto repair business. With his wealth of experience and knowledge, Chris delves into critical topics that form the backbone of a thriving business, such as budgeting, labor rates, and operating expenses. He offers a wealth of practical tips and real-life examples, ensuring that listeners can easily grasp and apply these concepts to their own ventures. Chris places a strong emphasis on the importance of maintaining a clear separation between personal and business finances, a fundamental practice that can prevent future financial complications and ensure the business's financial health. He also discusses the necessity of setting appropriate labor rates, a crucial factor that directly impacts profitability and competitiveness in the market. Understanding and managing costs is another key area Chris covers, providing insights into how technicians can effectively control expenses to maximize their business's financial performance. In addition to these financial fundamentals, Chris highlights the critical role of marketing in the success of an auto repair business. He promotes Shop Marketing Pros, a company renowned for its specialized services tailored to the needs of auto repair shops, underscoring the importance of leveraging expert marketing strategies to attract and retain customers. Overall, this episode serves as a comprehensive financial roadmap for technicians who aspire to transition into successful shop owners. With Chris Cotton's expert guidance, listeners are equipped with the knowledge and tools needed to navigate the financial landscape of the auto repair industry confidently. Introduction and Sponsorship (00:00:05) Coach Chris Cotton introduces the podcast and promotes Shop Marketing Pros for auto repair business marketing. Post-Thanksgiving Reflections (00:01:05) Chris shares insights on the light business week before Thanksgiving and discusses consultations with aspiring shop owners. Identifying Budgeting Challenges (00:02:09) He addresses the common struggles of technicians transitioning to shop ownership, particularly with budgeting and resources. Building a Blueprint for Success (00:02:45) Chris outlines the plan to create a financial blueprint for a potential shop owner, focusing on sales and budgeting. Location Considerations (00:03:06) He emphasizes the importance of choosing a proper location for the shop to avoid community issues. Financial Planning for Owners (00:04:10) Discussion on how aspiring owners can sustain their income and manage cash flow during absences. Understanding Business Expenses (00:05:06) Chris highlights the various expenses involved in running a shop, including utilities and licensing fees. Starting with a Budget (00:06:17) He discusses the importance of having a financial cushion and outlines options for starting on a budget. Labor Rate Calculation (00:07:24) Chris explains how to determine the labor rate based on current earnings and benefits. Estimating Weekly Labor Sales (00:11:02) He calculates potential labor sales for a week based on the established labor rate and hours worked. Operating Expenses Breakdown (00:15:10) Chris discusses how to calculate operating expenses needed to run the shop effectively. Importance of Sales Tax (00:16:30) He warns about the significance of managing sales tax correctly to avoid issues with state authorities. Final Thoughts and Call to Action (00:17:34) Chris encourages potential shop owners to reach out for tailored advice and reiterates the sponsor's importance. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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What It Means to Be the Best Shop in Town [E193] 10:30

منذ عام واحد10:30

10:30

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind **Podcast Episode Summary: The Weekly Blitz with Coach Chris Cotton** In this engaging episode of "The Weekly Blitz," Coach Chris Cotton, a renowned auto repair business coach, delves into the essential elements that contribute to becoming the premier auto repair shop in your community. Coach Cotton begins by emphasizing the significance of establishing a culture of accountability within the workplace. He explains that when each team member takes responsibility for their actions and outcomes, it creates a foundation for success and continuous improvement. Furthermore, Coach Cotton discusses the importance of fostering teamwork among employees. He suggests that a collaborative environment not only enhances efficiency and productivity but also boosts morale and job satisfaction. By encouraging open communication and mutual support, team members are more likely to work together towards common goals, ultimately benefiting the business as a whole. Delivering an exceptional customer experience is another key focus of the episode. Coach Cotton points out that while having the latest tools and offering competitive prices are important, they are not the sole determinants of success. Instead, he argues that true excellence is achieved when every employee is committed to maintaining high standards and consistently exceeding customer expectations. This dedication to quality service helps build a strong reputation and encourages repeat business. Coach Cotton also highlights the critical role of leadership in cultivating a positive and productive workplace culture. Effective leaders set the tone for the organization, modeling the behaviors and attitudes they wish to see in their team. By providing clear direction, support, and recognition, leaders can inspire their employees to strive for excellence in every aspect of their work. Finally, Coach Cotton underscores the importance of building trust and loyalty with customers. He explains that every interaction with a customer is an opportunity to reinforce their confidence in the business. By consistently delivering on promises and addressing any concerns promptly and professionally, auto repair shops can establish long-lasting relationships with their clients, ensuring sustained success in a competitive market. Introduction to the Episode (00:00:18) Coach Chris Cotton introduces the podcast and its focus on supercharging auto repair businesses. Podcast Recommendations (00:01:23) Chris highlights other podcasts on the aftermarket radio network worth checking out. Inspiration from Previous Episode (00:02:38) Chris discusses insights gained from a previous episode with Cecil Bullard about being the best shop. Creating a Culture of Accountability (00:03:56) The importance of fostering accountability among employees to achieve the goal of being the best shop. Defining the Best Shop (00:04:54) Being the best shop is a commitment reflected in every operational aspect, not just tools or prices. Employee Engagement and Culture (00:06:02) The significance of a positive culture where employees thrive and contribute to customer experience. The Role of Accountability (00:07:20) Accountability is essential; employees must hold themselves to high standards for the shop's reputation. Steps to Accountability (00:08:25) Chris outlines practical steps for employees to demonstrate accountability in their roles. Building a Standard of Excellence (00:09:31) Establishing a standard of excellence leads to a desirable workplace and loyal customers. Legacy of Excellence (00:10:29) Being the best shop is about building a legacy and creating growth opportunities for employees. Closing Remarks (00:11:33) Chris thanks listeners and emphasizes the importance of a positive mindset in the auto repair business. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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Are You Your Own Biggest Obstacle to Succeeding in the Auto Repair Business? [E192] 10:54

منذ عام واحد10:54

10:54

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delivers an inspiring message aimed at empowering auto repair shop owners to break through self-imposed barriers and unlock their full potential as effective business leaders. Throughout the discussion, he emphasizes the critical importance of cultivating a positive mindset, maintaining accountability, and taking bold, decisive actions to achieve one's dreams within the auto repair industry. Chris underscores the notion that the most significant obstacles shop owners face are often internal rather than external, suggesting that self-doubt and fear can hinder progress more than any market condition or competition. To combat these internal challenges, Chris advocates for the transformative power of coaching, which can provide fresh perspectives and a structured framework for accountability. He believes that having a coach can help shop owners see their businesses from a new angle, identify areas for improvement, and stay committed to their goals. This external support can be crucial in helping them navigate the complexities of running a successful auto repair shop. The episode is sponsored by Shop Marketing Pros, highlighting the essential role that tailored marketing strategies play in supporting the growth and success of auto repair shops. By leveraging targeted marketing efforts, shop owners can effectively reach their desired audience, enhance their brand visibility, and ultimately drive more business. The sponsorship underscores the synergy between effective coaching and strategic marketing, both of which are vital components in the journey toward achieving sustained success in the auto repair industry. Introduction to the Episode (00:00:20) Coach Chris Cotton introduces the episode and its focus on empowering auto repair shop owners. Sponsorship Acknowledgment (00:01:21) Chris thanks Shop Marketing Pros for their support and highlights their unique marketing strategies. Unlocking Your Potential (00:02:24) Discussion on the importance of getting out of your own way to unlock personal and business potential. Identifying Internal Barriers (00:03:30) Chris emphasizes that the biggest obstacles are often self-imposed rather than external challenges. Dream Big and Act Boldly (00:04:33) Encourages listeners to let their dreams lead instead of being hindered by fear and doubt. The Role of Coaching (00:05:50) Explains how coaching provides perspectives and accountability to help overcome self-imposed barriers. Mindset Reset (00:06:52) Coaches help identify and reframe self-limiting beliefs to approach problems with confidence. Defining Success (00:07:59) Coaches assist in clarifying what success looks like beyond just financial metrics. Actionable Strategies (00:08:59) Discusses the importance of breaking down big goals into manageable steps for clarity. Accountability in Coaching (00:09:59) Stresses the need for accountability to prevent falling back into old habits. Visualizing Your Dream Shop (00:10:13) Encourages listeners to vividly imagine their dream shop and life to create a plan. Taking Bold Action (00:10:13) Calls for committing to one bold step today to move closer to the envisioned goals. Finding Support (00:10:13) Highlights the importance of surrounding oneself with supportive peers, coaches, or mentors. Conclusion and Motivation (00:11:13) Chris motivates listeners to recognize their potential and take action towards their dreams. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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“Finish Line Focus: Top Tactics for Wrapping Up 2024 and Charging into 2025” [E191] 13:16

منذ عام واحد13:16

13:16

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of "The Weekly Blitz," host Coach Chris Cotton offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses. He begins by emphasizing the critical importance of conducting thorough repair order audits. These audits are essential for ensuring accurate record-keeping, which in turn fosters customer trust and satisfaction. By maintaining precise records, shop owners can avoid potential disputes and demonstrate transparency to their clients. Chris then shifts the focus to improving service advisor phone interactions. He underscores the significance of active listening and empathy in these exchanges. By truly understanding and addressing customer concerns, service advisors can enhance the overall customer experience, leading to increased loyalty and repeat business. As the year draws to a close, Chris provides strategic advice on finishing 2024 strong. He encourages shop owners to maintain their momentum and begin planning for 2025 with clear, measurable goals. By setting specific objectives, businesses can chart a course for sustained growth and success in the coming year. Throughout the episode, Chris highlights the significance of cultivating a positive work culture. He explains how a supportive and motivating environment can lead to increased employee satisfaction and productivity. Additionally, he discusses the numerous benefits of coaching, which can provide shop owners with the guidance and support needed to navigate challenges and seize opportunities. The episode concludes with a heartfelt expression of gratitude to the listeners for their continued support. Chris also extends his thanks to the episode's sponsor, Shop Marketing Pros, for their partnership and contribution to the show's success. Election Update (00:02:07) Discussion on the recent elections and its impact on the business environment. Importance of Repair Order Audits (00:03:08) Emphasis on maintaining accurate records and conducting repair order audits for business health. Customer Experience and Transparency (00:04:10) The need for transparency with customers and sharing inspection results to build trust. Technician Productivity Issues (00:05:15) Challenges with ticket assignments affecting technician productivity and customer service. Service Advisor Phone Calls (00:07:31) The significance of mastering service advisor phone calls for customer relationships. Finishing Strong in 2024 (00:09:47) Encouragement to maintain momentum and finish the year strong despite holiday distractions. Planning for 2025 (00:11:55) Advice on setting goals and priorities for the upcoming year to ensure proactive growth. Measuring Success (00:12:55) The importance of setting measurable goals and tracking progress for accountability. Closing Remarks (00:14:03) Final thoughts on support for shop owners and the importance of a positive mindset moving forward. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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Ghosting: The Silent Killer of Auto Repair Hiring Success [E190] 11:22

منذ عام واحد11:22

11:22

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of The Weekly Blitz, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the increasingly prevalent issue of "ghosting" within the auto repair industry's hiring process. Ghosting, a term that describes the sudden cessation of communication by either job applicants or businesses without any prior explanation, has become a significant challenge for both parties involved. Coach Chris begins by examining the underlying reasons for this trend. On the applicant's side, factors such as receiving multiple job offers, feeling overwhelmed by the job search process, or simply deciding that a particular position is not the right fit can lead to ghosting. From the business perspective, a lack of structured follow-up processes, being inundated with applications, or changes in hiring needs can result in businesses inadvertently ghosting candidates. The impact of ghosting is profound, affecting both job seekers and business owners. For job seekers, being ghosted by potential employers can lead to feelings of frustration, confusion, and a lack of closure, which can be demoralizing and impact their confidence in the job market. For business owners, ghosting by candidates can disrupt hiring timelines, lead to wasted resources, and create gaps in staffing that affect operations. To address these challenges, Coach Chris offers several strategies aimed at mitigating the occurrence of ghosting. He emphasizes the importance of clear communication throughout the hiring process. This includes setting expectations from the outset, providing timely updates to candidates, and being transparent about the hiring timeline and decision-making process. Furthermore, Coach Chris highlights the role of empathy in improving hiring practices. By understanding the pressures and challenges faced by job seekers, businesses can tailor their communication and engagement strategies to be more supportive and considerate. This approach not only reduces the likelihood of ghosting but also enhances the overall candidate experience. The episode concludes with practical tips for auto repair shop owners to refine their recruitment processes. These include implementing structured follow-up procedures, utilizing technology to manage applications efficiently, and fostering a company culture that values open and honest communication. By adopting these strategies, auto repair shops can improve their hiring outcomes, reduce the frustration caused by ghosting, and build stronger, more reliable teams. The Rise of Ghosting (00:01:05) Discussion on the troubling trend of ghosting in the hiring process and its impacts. Why Ghosting is Increasing (00:02:16) Exploration of the reasons behind the rise of ghosting, including job market dynamics. Employee Perspective on Ghosting (00:03:16) Insights into why job seekers ghost employers, including feeling undervalued and overwhelmed. Business Owner Perspective on Ghosting (00:05:41) Challenges business owners face when candidates ghost them, including time and financial losses. The Importance of Communication (00:08:03) Emphasis on the need for better communication and transparency in the hiring process. Impact on Business Reputation (00:09:00) How consistent ghosting can negatively affect a business's reputation and public image. Strategies to Reduce Ghosting (00:09:30) Suggestions for both parties to improve communication and reduce ghosting occurrences. Creating a Welcoming Interview Process (00:10:05) Advice on how to create a respectful and engaging interview environment for candidates. Follow Through After Interviews (00:11:05) Importance of following through with candidates to maintain professionalism and opportunities. Conclusion and Acknowledgments (00:12:03) Wrap-up of the episode, encouragement for listeners, and thanks to the sponsor. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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How Will the 2024 Presidential Election Impact Auto Repair Shop Owners? [E189] 10:31

منذ عام واحد10:31

10:31

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/ Check out their podcast here: https://autorepairmarketing.captivate.fm/ If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind In this episode of "The Weekly Blitz," Coach Chris Cotton delves into the potential impact of the 2024 presidential election on auto repair shop owners, offering a comprehensive analysis of the key issues that could shape the industry's future. He begins by examining the implications of small business support policies, highlighting how different candidates' approaches could influence access to funding, tax incentives, and overall business growth opportunities. Coach Chris then shifts focus to workforce development, emphasizing the importance of training programs and educational initiatives that could be introduced or expanded depending on the election results. He stresses that a skilled workforce is crucial for shop owners to remain competitive and meet the evolving demands of the automotive industry. Infrastructure spending is another critical topic discussed, as Coach Chris outlines how increased investment in roads, bridges, and transportation networks could lead to more business for repair shops due to higher vehicle usage. He also touches on the potential for regulatory changes, noting that shifts in environmental and safety regulations could affect shop operations and compliance requirements. The discussion moves to minimum wage and labor laws, where Coach Chris analyzes how potential changes could impact labor costs and staffing strategies. He advises shop owners to stay informed about legislative developments and consider proactive measures to manage payroll expenses effectively. Supply chain challenges are also on the agenda, with Coach Chris exploring how global economic policies and trade agreements resulting from the election could affect parts availability and pricing. He encourages shop owners to build strong relationships with suppliers and consider diversifying their sourcing strategies to mitigate risks. Throughout the episode, Coach Chris emphasizes the importance of adaptability, urging shop owners to prepare for potential changes by reviewing their operations, budgeting for increased costs, and focusing on marketing efforts to attract and retain customers. He reassures listeners that maintaining strong customer relationships and operational efficiency will be key to navigating the evolving economic landscape, regardless of the election outcome. By staying informed and proactive, auto repair shop owners can position themselves for success in a dynamic and uncertain future. Election Discussion Begins (00:01:11) Chris highlights the importance of the upcoming 2024 presidential election for auto repair shop owners. Pros and Cons of the Election (00:02:13) A breakdown of potential advantages and disadvantages for auto repair businesses due to the election. Support for Small Businesses (00:03:17) Discussion on potential small business tax credits and health insurance reforms from candidates. Workforce Development Challenges (00:03:17) Focus on addressing the tech shortage through vocational training initiatives for the auto repair industry. Infrastructure Spending Impact (00:03:17) How increased infrastructure spending can lead to more vehicle repairs due to wear and tear. Potential Regulatory Changes (00:04:26) Concerns about new environmental regulations affecting business operations post-election. Minimum Wage and Labor Laws (00:04:26) The impact of potential minimum wage increases and labor law changes on shop budgets. Supply Chain Issues (00:05:28) Discussion on how international trade policies could affect parts pricing and availability. Adaptability of Shop Owners (00:07:34) Emphasizing the importance of adaptability in business operations amidst changing political landscapes. Preparing for Future Changes (00:08:31) Advice on budgeting and marketing strategies to navigate potential upcoming changes. Customer Loyalty and Community Focus (00:08:31) The significance of building strong community ties and customer relationships during uncertain times. Conclusion and Encouragement (00:09:38) Chris reassures listeners that challenges can be managed and encourages steady focus on business operations. Connect with Chris: chris@autofixsos.com Phone: 940.400.1008 www.autoshopcoaching.com Facebook: https://www.facebook.com/ AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook…

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