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Episode 44: Plan Activity — Setting Direction and Goals
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المحتوى المقدم من Jason Edwards. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Jason Edwards أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
The first activity in the service value chain is “Plan,” and in this episode we’ll explain its purpose and relevance. Planning provides a shared vision and direction for all aspects of service management, ensuring that goals, strategies, and policies align with organizational objectives. Without effective planning, efforts across the value chain become fragmented, leading to inefficiency and wasted resources. The plan activity sets the foundation for everything that follows, guiding decisions about what to build, how to deliver, and where to improve.
We’ll also discuss how planning balances short-term actions with long-term vision. Examples include developing service roadmaps, setting performance targets, and aligning improvement efforts to business priorities. The exam may ask you to identify the purpose of this activity, so remember that planning is about creating alignment, not micromanaging details. This episode was produced by BareMetalCyber.com.
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