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Episode 162: Troubleshooting Methodology — Identifying Problems and Probable Causes
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المحتوى المقدم من Jason Edwards. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Jason Edwards أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
The foundation of effective troubleshooting is a structured approach. In this episode, we introduce the CompTIA troubleshooting methodology, focusing on the first few steps: identifying the problem, establishing a theory of probable cause, and testing that theory. You'll learn how to ask the right questions, collect information from logs and users, and avoid jumping to conclusions. Proper problem identification prevents wasted time and unnecessary fixes.
We also explore how to classify symptoms, consider recent changes, and determine if a problem is user-specific or system-wide. By the end of the episode, you’ll be able to confidently break down a vague complaint like “the network is slow” into actionable clues that guide your next steps. This episode is about starting smart—because the right first move saves hours of guesswork.
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