BEP 37c – English for Presentations: Questions and Answers (2)

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1
Understanding the Elegant Math Behind Modern Machine Learning 1:14:43

منذ 7 أيام1:14:43

التشغيل لاحقا

قوائم

إعجاب

احب

1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying mathematical concepts that power modern machine learning, to help everyone grasp this technology impacting our lives–even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

منذ عام واحد 16:58

MP3•منزل الحلقة

https://traffic.libsyn.com/secure/bizpod/BEP037c-Presentations-QA-2.mp3

Welcome back to Business English Pod for the second part of our lesson on English for presentations and handling a question and answer session at the end of a presentation.

Presentations can be stressful. Speaking in front of the public, or even just your colleagues, makes even confident people nervous. And there’s one part of a presentation in particular that might dial up the nerves: the questions people ask at the end of your presentation.

The Q&A requires you to think on your feet. Some of the questions you get might be really difficult. And for that reason, it may be important to check that your answers are sufficient for the question-asker. At the same time, the questions might not even be relevant! So you’ll need a strategy for that situation as well.

Sometimes a person will ask a question that you think you’re not the best person to answer. In that case, you can figure out who to redirect the question to. And if this entire Q&A situation is stressful, well at least you have some control. You can control the timing, instead of letting it go on forever.

In this lesson, we’ll continue listening to a Q&A in a meeting at a steel company. Nick, a sales director, has just given a presentation. He and his boss Max are dealing with questions from Bryan and Cindy.

Listening Questions

1. After telling Cindy about measures of success, what question does Nick ask her?
2. What does Max say about Cindy’s question regarding morale and how the sales staff are feeling?
3. How does Nick respond to John’s question about marketing in the U.K.?

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3>>> The post BEP 37c – English for Presentations: Questions and Answers (2) first appeared on Business English Pod :: Learn Business English Online.

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#Higher Education #Podcasting Education #www.BusinessEnglishPod.com

BEP 37c – English for Presentations: Questions and Answers (2)

Business English Pod :: Learn Business English Online

12 subscribers

published منذ عام واحد

MP3•منزل الحلقة

https://traffic.libsyn.com/secure/bizpod/BEP037c-Presentations-QA-2.mp3

Welcome back to Business English Pod for the second part of our lesson on English for presentations and handling a question and answer session at the end of a presentation.

Listening Questions

Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3>>> The post BEP 37c – English for Presentations: Questions and Answers (2) first appeared on Business English Pod :: Learn Business English Online.

49 حلقات

#Higher Education #Podcasting Education #www.BusinessEnglishPod.com

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Business English News 59 – DeepSeek 6:47

منذ 4 أيام6:47

6:47

https://traffic.libsyn.com/secure/bizpod/BEN59-DeepSeek.mp3 In this Business English News lesson on recent hiring trends, we look at business English vocabulary related to IT English and the DeepSeek AI chatbot. A surprise development in artificial intelligence is making waves across the industry. DeepSeek, a Chinese AI lab, has upended expectations, drawing global attention and raising new questions about the future of AI. With new players entering the field and established giants forced to respond, this moment could redefine how AI is built, funded, and controlled in the years ahead. The drama kicked off at the start of the year, as the Financial Times reports: A small Chinese artificial intelligence lab stunned the world by revealing the technical recipe for its cutting-edge model. This has transformed its reclusive leader into a national hero who has defied US attempts to stop China’s high-tech ambitions. DeepSeek, founded by hedge fund manager Liang Wenfeng, released its R1 model, explaining in a detailed paper how to build a large language model on a bootstrapped budget. Free Resources: PDF Transcript | Quizzes | Lesson Module Download: Podcast MP3 >>> The post Business English News 59 – DeepSeek first appeared on Business English Pod :: Learn Business English Online .…

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BEP 413 – Business English Idioms about Technology (2) 23:55

منذ 18 يومًا23:55

23:55

https://traffic.libsyn.com/secure/bizpod/BEP-413-Technology-Idioms-2.mp3 Welcome back to Business English Pod for the second part of our series on English idioms related to technology . Every day you use dozens of high-tech devices and apps to communicate, plan, organize, monitor and store information. It’s almost impossible to imagine the workplace before modern technology. It’s also almost impossible to imagine the English language without all the idioms we use related to technology. If you want to be on the same wavelength as expert English speakers, you can’t ignore idioms. And I just used a prime example there. If you are “on the same wavelength,” it means you understand each other. This comes from radio technology, where you have to be tuned to the same frequency to receive a signal. As you can see, an idiom has a special meaning that isn’t always clear. You can think about the words on their own, but that won’t help you. You need to learn idioms as chunks of language, with a special meaning beyond the individual words. In this way, you will be able to communicate even better in English. In this lesson, we’ll rejoin a conversation at an engineering company between Maggie, Antonio, and Finn. They are continuing their conversation about upgrading the tech systems in their company. In their discussion, they use many idioms related to technology. See if you can spot some of these, and we’ll explain them later in the debrief. Listening Questions 1. What does Antonio say about HR and their training plans? 2. Why didn’t the company move to PayWorks software a couple of years ago? 3. How does Antonio describe the new servers that are available? Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module Download: Podcast MP3 >>> The post BEP 413 – Business English Idioms about Technology (2) first appeared on Business English Pod :: Learn Business English Online .…

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BEP 412 – Business English Idioms about Technology (1) 23:51

منذ 5 weeks23:51

23:51

https://traffic.libsyn.com/secure/bizpod/BEP-412-Technology-Idioms-1.mp3 Welcome back to Business English Pod for today’s lesson on business English idioms related to technology . The world of tech has given rise to a host of new vocabulary and terminology. Think about a phrase like “to reboot,” which originally referred to restarting a computer but is now commonly used to mean starting over in any context. Idioms like that highlight how mastering language goes beyond just grammar. Indeed, many language learners spend a lot of time trying to figure out the nuts and bolts of a language. By that I mean the grammar, writing system, sounds, and basic vocabulary of a language. The thing is, once we’ve got the nuts and bolts, it can feel like our progress stalls. Getting to the next level requires you to move beyond basic vocabulary and master expressions like idioms. For example, a second ago, I mentioned the “nuts and bolts” of language. Nuts and bolts are a way of connecting things made of metal. So why am I using those words when I talk about language? Because “nuts and bolts” is used as an idiom to refer to the basic parts or pieces of something. And with technology as such an important part of our lives, it’s no wonder we have so many English idioms related to technology. In this lesson, we’ll listen to a conversation at an engineering company. The company is led by Maggie, Antonio, and Finn. They’re talking about how the growth in their company requires upgrades to all their tech systems. In their discussion, they use many idioms related to technology. See if you can spot some of these, and we’ll explain them later in the debrief. Listening Questions 1. Near the start of the meeting, what does Finn say he wants to avoid doing? 2. What does Maggie worry might happen if they don’t improve or “level up” their tech systems? 3. What does Antonio say the company did with Zoom not long ago? Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module Download: Podcast MP3 >>> The post BEP 412 – Business English Idioms about Technology (1) first appeared on Business English Pod :: Learn Business English Online .…

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Skills 360 – Advanced Interview Skills for Effective Hiring (2) 6:28

منذ 7 weeks6:28

6:28

https://traffic.libsyn.com/secure/bizpod/360.102-Interview-Skills-2.mp3 Welcome back to the Business English Skills 360 podcast as we continue our look at advanced interview skills for interviewing and hiring the right people. Effective interviewing is essential for finding the right candidate. That’s not just someone with the right qualifications but also the right mindset and skills for long-term success. Beyond education and experience, advanced interviewing techniques can help identify critical thinking, problem-solving ability, and workplace compatibility. Spotlight on Critical Thinking Critical thinking is a vital 21st-century skill that isn’t always listed in job descriptions. It involves analyzing, evaluating, and making logical inferences – all crucial in today’s fast-paced work environments. To assess this, use scenario-based questions tailored to the role. For instance, ask: “You are tasked with creating a low-budget marketing campaign. What steps would you take to ensure its success?” Such questions delve deeper than generic prompts, revealing a candidate’s thought process and creativity. Challenge-Specific Questions Understanding how candidates handle challenges is key to gauging their suitability. Ask direct questions about common role-specific difficulties. For example: “This role involves tight deadlines. How do you manage pressure?” Responses can reveal practical strategies and resilience. Workplace Compatibility Discuss workplace setups—whether hybrid, remote, or in-office—and ask how candidates thrive in these environments. Instead of a simple yes/no question about preferences, explore strategies they’ve used to succeed in similar settings. This helps you understand whether they’ll adapt to your unique work culture. Long-Term Goals Assessing a candidate’s career aspirations ensures alignment between their goals and the role. Questions like “Where do you see yourself in five years?” can clarify whether the position supports their professional journey. With rising costs, fierce competition, and high turnover, effective interviewing is more critical than ever. By evaluating critical thinking, adaptability, and alignment with your workplace, you’ll make informed hiring decisions that benefit both the candidate and your company. Members: Lesson Module | Quiz & Vocab | PDF Transcript Download: Podcast MP3 >>> The post Skills 360 – Advanced Interview Skills for Effective Hiring (2) first appeared on Business English Pod :: Learn Business English Online .…

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Skills 360 – Advanced Interview Skills for Effective Hiring (1) 7:07

منذ 9 weeks7:07

7:07

https://traffic.libsyn.com/secure/bizpod/360.101-Interview-Skills-1.mp3 Welcome back to the Business English Skills 360 podcast as we look at advanced interview skills for interviewing and hiring the best staff. Interviewing effectively is a skill that goes beyond asking common questions – it’s about uncovering the ideal candidate who fits both the role and the organization’s culture. Here’s how to elevate your interviewing game. Start with Fit Interviewing isn’t just about verifying skills; it’s about evaluating fit. A candidate may have the right experience but still might not align with your company’s values, mission, or work style. Frame your questions around this concept. For instance, “Can you describe a workplace where you felt most productive?” helps identify if their preferences match your environment. Values Matter Understanding a candidate’s values is key to predicting how they’ll integrate into the team. Ask open-ended questions like, “What motivates you most in your work?” or “What does success look like to you?” Such questions provide deeper insights into their core drivers and compatibility with your organization’s culture. Assess Soft Skills During the Interview Strong soft skills such as communication , collaboration, and problem-solving often make the difference in team performance. Use the interview to dig deeper: ask candidates to share examples of handling conflicts or overcoming challenges. Observe their responses for clarity, tone, and adaptability. This will help you gauge their interpersonal and emotional intelligence. Build Rapport without Bias Creating a comfortable environment helps candidates show their true selves. Begin with job-related small talk, avoiding potentially sensitive topics like family or health. Remember, rapport shouldn’t overshadow diversity. A hiring panel with varied perspectives can provide valuable insights and help counter biases . Adopt Fair Practices Blind screening of resumes and consistent, structured interview questions can mitigate bias and ensure objectivity. This approach prioritizes finding the most qualified candidate rather than the one who interviews most smoothly. Ultimately, an effective interview isn’t about who you personally like most – it’s about finding evidence of alignment with the job, the team, and the company. Perfecting your interviewing strategy is the foundation of successful hiring. Members: Lesson Module | Quiz & Vocab | PDF Transcript Download: Podcast MP3 >>> The post Skills 360 – Advanced Interview Skills for Effective Hiring (1) first appeared on Business English Pod :: Learn Business English Online .…

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منذ 13 weeks15:03

15:03

https://traffic.libsyn.com/secure/bizpod/BEP039c-Reporting-Progress.mp3 Welcome back to Business English Pod for today’s lesson on reporting on the progress of a project. Project management isn’t just for people who consider themselves a “project manager.” No matter what kind of work you do, you’ll likely have to lead or participate in some kind of project. And if you are a project manager, then today’s lesson is particularly important. Reporting on progress can happen in various settings, ranging from formal meetings with stakeholders to more casual interactions, like a quick chat at the water cooler or over a coffee. While the tone and format may differ, the core principles remain the same. Effective communication in these moments is crucial to keep everyone aligned and ensure no details slip through the cracks. For example, you’ll likely want to ask for an update and confirm key details. You’ll also have to identify follow-up actions, assign responsibility, and establish clear deadlines. Ultimately, strong reporting and follow-up skills are essential to fostering accountability and driving projects to successful completion. In this lesson, we’ll hear a project manager named Rudi giving updates to his boss, Wolfgang. They work for a company that maintains and modifies jetways, the bridges that connect airplanes to the airport gates. They’ve been working on a project to modify jetways at an airport for a large type of plane called an A380. Listening Questions 1. How does Wolfgang respond to the possible problem that Joe has identified? 2. What actions does Wolfgang ask Rudi to take after he mentions Joe’s solution? 3. After they discuss costs and budget, what topic does Wolfgang ask about near the end of the conversation? Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module Download: Podcast MP3 >>> The post BEP 39c – English for Project Management: Reporting on Progress first appeared on Business English Pod :: Learn Business English Online .…

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منذ 15 weeks22:14

22:14

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BEP 410 – Mergers: Discussing an Integration Plan (1) 21:24

منذ 17 weeks21:24

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https://traffic.libsyn.com/secure/bizpod/BEP410-Integration-1.mp3 Welcome back to Business English Pod for today’s lesson, the first in our series on integrating the operations of two companies. These lessons will focus on the conversations we have when talking about how to merge or integrate companies and operations. There’s an old saying that strategy is 95% implementation. There’s no better proof of this than in the merging of companies. Coming to terms on a buy-out is difficult in and of itself. But once the agreement has been made, there’s the incredibly difficult work of making it happen. Integrating companies requires us to think and talk about every aspect of business, from the nuts and bolts of accounting to the fuzzy aspects of culture. There’s a lot at stake, not just for the owners but for every single person who works for the two companies. In discussing an integration, it’s important to lay out a clear timeline and to build in feedback mechanisms to ensure things go as smoothly as possible. You will have to bring up concerns effectively and suggest ways to smooth the transition. And you may find yourself referring back to previous agreements as you work out all the details. In today’s dialog, we’ll listen to a conversation between Alex and Michelle, two Chief Operating Officers. Alex’s company has just bought out Michelle’s company, and they’re meeting to discuss how the integration will roll out. Listening Questions 1. What concern does Michelle raise after Alex lays out a possible timeline? 2. What previous agreement does Michelle refer to? 3. What does Alex suggest to ensure a smoother leadership transition? Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module Download: Podcast MP3 >>> The post BEP 410 – Mergers: Discussing an Integration Plan (1) first appeared on Business English Pod :: Learn Business English Online .…

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Business English News 58 – HR: Hiring Trends 5:52

منذ 20 weeks5:52

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https://traffic.libsyn.com/secure/bizpod/BEN58-Hiring-Trends.mp3 In this Business English News lesson on recent hiring trends, we look at business English vocabulary related to human resources and recruitment. The world of HR is radically different than it was just five years ago. Today, we’re seeing unprecedented movement in the workforce. And as companies compete to recruit and retain talent, several key trends have emerged. One relates to how we evaluate potential recruits, as Forbes explains: Skill-based hiring is all the rage these days. Companies are moving away from relying solely on degrees and traditional qualifications, instead zeroing in on the specific skills candidates bring to the table. It makes sense, especially in industries where the pace of change is relentless. Skills are easier to match with job requirements, and with AI playing a bigger role in recruitment, it’s more efficient to identify those who can hit the ground running. Free Resources: PDF Transcript | Quizzes | Lesson Module Download: Podcast MP3 >>> The post Business English News 58 – HR: Hiring Trends first appeared on Business English Pod :: Learn Business English Online .…

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BEP 37c – English for Presentations: Questions and Answers (2) 16:58

منذ 22 weeks16:58

16:58

https://traffic.libsyn.com/secure/bizpod/BEP037c-Presentations-QA-2.mp3 Welcome back to Business English Pod for the second part of our lesson on English for presentations and handling a question and answer session at the end of a presentation. Presentations can be stressful. Speaking in front of the public, or even just your colleagues, makes even confident people nervous. And there’s one part of a presentation in particular that might dial up the nerves: the questions people ask at the end of your presentation. The Q&A requires you to think on your feet. Some of the questions you get might be really difficult. And for that reason, it may be important to check that your answers are sufficient for the question-asker. At the same time, the questions might not even be relevant! So you’ll need a strategy for that situation as well. Sometimes a person will ask a question that you think you’re not the best person to answer. In that case, you can figure out who to redirect the question to. And if this entire Q&A situation is stressful, well at least you have some control. You can control the timing, instead of letting it go on forever. In this lesson, we’ll continue listening to a Q&A in a meeting at a steel company. Nick, a sales director, has just given a presentation. He and his boss Max are dealing with questions from Bryan and Cindy. Listening Questions 1. After telling Cindy about measures of success, what question does Nick ask her? 2. What does Max say about Cindy’s question regarding morale and how the sales staff are feeling? 3. How does Nick respond to John’s question about marketing in the U.K.? Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module Download: Podcast MP3 >>> The post BEP 37c – English for Presentations: Questions and Answers (2) first appeared on Business English Pod :: Learn Business English Online .…

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BEP 36c – English for Presentations: Questions and Answers (1) 18:28

منذ 24 weeks18:28

18:28

https://traffic.libsyn.com/secure/bizpod/BEP036c-Presentations-QA-1.mp3 Welcome back to Business English Pod for today’s lesson on how to deal with the question and answer session at the end of a presentation in English . A presentation can be planned, organized, scripted, and rehearsed. But that’s simply not possible with the questions you might get at the end of your presentation. Sure, you can try to anticipate what people might ask, but you never really know. They may refer to specific points in your presentation and challenge you on these points. For this reason, you need the skills to handle whatever you’re faced with. And sometimes that means overcoming doubt or resistance to your ideas. You might have to use buffers to deal with tough questions and concede certain points to your audience. You may also find yourself clarifying a point and paraphrasing your audience’s questions. In this lesson, we’ll listen to the Q&A following a presentation in English by Nick, a sales director for a steel company. Bryan and Cindy are posing some difficult questions. Nick, and his boss Max, are using several techniques for dealing with these questions. Listening Questions 1. How does Nick respond at first when Bryan asks a tough question about the survey results? 2. Cindy begins to ask a question about retraining the salespeople. What does Nick say to clarify what he meant? 3. How does Nick deal with Cindy’s question about measuring success? Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module Download: Podcast MP3 >>> The post BEP 36c – English for Presentations: Questions and Answers (1) first appeared on Business English Pod :: Learn Business English Online .…

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منذ 26 weeks6:59

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https://traffic.libsyn.com/secure/bizpod/360.100-Problem-Solving-2.mp3 Welcome back to the Business English Skills 360 podcast as we continue our look at problem-solving. In this lesson, we’ll focus on the process of solving problems. As we talked about in our last lesson, the first step in problem-solving is analysis. This means gathering all the relevant information and understanding the problem’s causes. It’s important to look at the situation from different perspectives and ensure that everyone involved has a shared understanding of the issue. Without this, you risk coming up with solutions that aren’t feasible or acceptable. Once the problem is understood, the next step is to define your goals. Many people skip this, but it’s essential to clarify what a good solution would look like. Set clear guidelines, including your timeline, budget, and who is responsible for what. This ensures everyone is aligned and focused on the same objectives. Now, you can move on to brainstorming possible solutions. Encourage creativity and seek input from a variety of people. It’s important to separate the generation of ideas from the evaluation. Don’t judge ideas too quickly, just focus on coming up with as many as possible. This will give you a broad range of options to choose from later. After generating ideas, it’s time to evaluate and select the best solution. The “best” solution is the one that fits the goals and criteria you set earlier. Remember, there’s no perfect solution, only the most practical and effective given the circumstances. Make sure the chosen solution is something everyone can support. Finally, the last step is evaluation. After implementing the solution, take time to reflect. Did it work as expected? Could anything have been done differently? This reflection helps improve your problem-solving process and prepares you for future challenges. Problem-solving requires a clear, structured approach. By following these five steps – analysis, goal-setting, brainstorming, decision-making, and evaluation – you can tackle problems more effectively and find the optimal solution. Members: Lesson Module | Quiz & Vocab | PDF Transcript Download: Podcast MP3 >>> The post Skills 360 – Problem-Solving 2: The Problem-Solving Process first appeared on Business English Pod :: Learn Business English Online .…

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Skills 360 – Problem-Solving 1: Developing the Right Skills 6:55

منذ 28 weeks6:55

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BEN 57 – Robots: Back to the Future 6:31

منذ 32 weeks6:31

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https://traffic.libsyn.com/secure/bizpod/BEN57-Robots.mp3 In this Business English News lesson on the resurgence of robots, we look at business English vocabulary related to robotics and technology . While generative AI has been grabbing the headlines lately, the world of robotics has been developing at a rapid clip. The robot industry has been expanding exponentially, albeit mainly outside the spotlight of the mass media. And, as MSN explains, business is booming: According to an announcement by the International Federation of Robotics, the stock of operational robots around the world has now reached 3.5 million units, and the value of installations has reached an estimated $16 billion. According to the Federation, robotics now plays a fundamental role in the changing demands of manufacturers around the world. Of course, talk of robots will immediately call to mind automotive manufacturing, and car-makers were certainly one of the earliest adopters. But it’s not just the automotive industry anymore. Robots are being deployed on smaller scales, alongside humans, outside of assembly-line manufacturing. Robots have found applications throughout the economy, for companies big and small. Free Resources: PDF Transcript | Quizzes | Lesson Module Download: Podcast MP3 >>> The post BEN 57 – Robots: Back to the Future first appeared on Business English Pod :: Learn Business English Online .…

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BEP 409 – Quality Control 2: Customer Service 24:19

منذ 35 weeks24:19

24:19

https://traffic.libsyn.com/secure/bizpod/BEP409-Quality-Control-2.mp3 Welcome back to Business English Pod for today’s lesson, the second in a two-part series on quality control . In this lesson, we’ll focus on quality control for customer service . For companies that sell products, quality control is critical. Not just for ensuring consistency, safety, and reliability, but for meeting customers’ expectations. When customers buy from your company, they’re thinking about more than just the product itself. They’re thinking about how well you serve them. Customer service involves a huge range of activities. Pretty much any time a customer interacts with a person or a system in your company, it’s customer service. And you need to think about everything from how easy it is to use the website, to the tone your employees use on the phone. When we talk about customer service, and the quality of customer service, there are many special expressions we use. Many of these are combinations of words that we call “collocations.” You might often learn individual vocabulary words, but we don’t always think, or speak, in individual words. We speak in chunks of language. These chunks are called collocations. In fact “customer service” itself is a collocation. Those two words go together to create a new idea. In today’s dialog, we’ll continue a conversation between Emma and Paolo. Emma is a consultant that helps companies with quality control. And Paolo runs a company that makes and services solar panels. As they discuss the work that Emma will do for Paolo’s company, they use many English collocations. We’ll explain those collocations later in the debrief. Listening Questions 1. What two goals does Paolo have regarding customer service quality? 2. What does Paolo’s company do after every install or service call? 3. What has Paolo’s company not done yet, in a documented way? Premium Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module Download: Podcast MP3 >>> The post BEP 409 – Quality Control 2: Customer Service first appeared on Business English Pod :: Learn Business English Online .…

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Business English Pod :: Learn Business English Online « » BEP 37c – English for Presentations: Questions and Answers (2)

BEP 37c – English for Presentations: Questions and Answers (2)

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BEP 37c – English for Presentations: Questions and Answers (2)