Kicking Residents Out Of Your Assisted Living! - The Process and Steps To Do It Right - Ep 36

Assisted Living Investing

In this episode of Assisted Living Investing, Brett Chotkevys brings his wife, Laura, onto the show! Laura handles a lot of the operations at their Memory Care Mansion. Because of that, Brett thought it would be beneficial to have her on the show to talk about a very tough issue when running an assisted living. The issue is when you have to kick out a resident. Kicking out a resident can be rough. It never feels good to turn someone away. However, there are times when you have to consider the safety of everyone in the house, including the other residents and staff.

First, Laura stresses the importance of communicating with the family. The family of the resident should know everything that is happening at the house. It shouldn’t be a surprise to them if you have to eventually kick that resident out. So, if there are any issues or problems like maybe bad behaviors, make sure to keep the family in the loop.

A lot of the time, you can work with the family to develop a better care plan for the resident before things get too out of hand. However, if adjusting the care plan doesn’t work, then you have to think about what comes next.

Ultimately, your home should feel safe for everyone. Your other residents should enjoy their time there, and your staff should enjoy coming to work. If there is someone who is threatening the safety of others in your home, they have to go. However, just because you’re kicking them out doesn’t mean you still can’t help them. Laura talks about how at the Memory Care Mansion they will communicate with the family and help the resident find somewhere else that can better accommodate their needs. Just because you are kicking them out doesn’t mean you have to turn your back on them.

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Intro Music by Alex_Kizenkov via Pixabay