CSM Toolbox podcast

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تمت الإضافة منذ قبل four أعوام

المحتوى المقدم من Isabel Ruiz. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Isabel Ruiz أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

TechSurge: Deep Tech VC Podcast

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Understanding the Elegant Math Behind Modern Machine Learning 1:14:43

منذ 8 أيام1:14:43

التشغيل لاحقا

قوائم

إعجاب

احب

1:14:43

Artificial intelligence is evolving at an unprecedented pace—what does that mean for the future of technology, venture capital, business, and even our understanding of ourselves? Award-winning journalist and writer Anil Ananthaswamy joins us for our latest episode to discuss his latest book Why Machines Learn: The Elegant Math Behind Modern AI . Anil helps us explore the journey and many breakthroughs that have propelled machine learning from simple perceptrons to the sophisticated algorithms shaping today’s AI revolution, powering GPT and other models. The discussion aims to demystify some of the underlying mathematical concepts that power modern machine learning, to help everyone grasp this technology impacting our lives–even if your last math class was in high school. Anil walks us through the power of scaling laws, the shift from training to inference optimization, and the debate among AI’s pioneers about the road to AGI—should we be concerned, or are we still missing key pieces of the puzzle? The conversation also delves into AI’s philosophical implications—could understanding how machines learn help us better understand ourselves? And what challenges remain before AI systems can truly operate with agency? If you enjoy this episode, please subscribe and leave us a review on your favorite podcast platform. Sign up for our newsletter at techsurgepodcast.com for exclusive insights and updates on upcoming TechSurge Live Summits. Links: Read Why Machines Learn, Anil’s latest book on the math behind AI https://www.amazon.com/Why-Machines-Learn-Elegant-Behind/dp/0593185749 Learn more about Anil Ananthaswamy’s work and writing https://anilananthaswamy.com/ Watch Anil Ananthaswamy’s TED Talk on AI and intelligence https://www.ted.com/speakers/anil_ananthaswamy Discover the MIT Knight Science Journalism Fellowship that shaped Anil’s AI research https://ksj.mit.edu/ Understand the Perceptron, the foundation of neural networks https://en.wikipedia.org/wiki/Perceptron Read about the Perceptron Convergence Theorem and its significance https://www.nature.com/articles/323533a0…

CSM Toolbox

منزل السلاسل•Feed

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?

50 حلقات

#Tech #Business #Isabel Ruiz #Customer Success #Customer Experience #Technology #Startup #Productivity #CSM #IT Management #Marketing

CSM Toolbox

updated منذ عامين

منزل السلاسل•Feed

50 حلقات

#Tech #Business #Isabel Ruiz #Customer Success #Customer Experience #Technology #Startup #Productivity #CSM #IT Management #Marketing

كل الحلقات

CSM Toolbox

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Learning from mistakes with Angela Guedes at Claap | Ep. 18 17:56

منذ 2 years17:56

17:56

Send us a text Angela is a Senior Customer Success Leader & Startup Advisor. Passionate about building high performing teams and mentor others to reach their full potential. For the past +8 years, she led and operationalized multiple customer success programs, focused on reducing time to value and increasing business results. She's results-driven and process-oriented. And values authenticity, direct communication, and grit. How to contact Angela https://www.linkedin.com/in/angelaguedes/ Claap https://www.claap.io/ Support the show…

CSM Toolbox

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Everything as an experiment with Steffen Hedebrandt at Dreamdata | Ep. 17 16:55

منذ 2 years16:55

16:55

Send us a text Steffen is the Co-Founder and CMO at Dream Data, which delivers tools and enables algorithmic decision-making in marketing and sales. Dreamdata is the B2B revenue attribution platform for small to midsize B2B companies seeking to stop the guesswork and build, repeat, and scale success. How to reach Steffen https://www.linkedin.com/in/steffenhedebrandt/ Find out more about Dreamdata and Revenue Analytics here -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16 20:06

منذ 3 years20:06

20:06

Send us a text Antonia is the Co-Founder and CEO of Toucan, the video platform built for networking. She is a recent graduate of Stanford University, having studied Economics and Political Science. Prior to Toucan, her work experience was largely in political campaigning and data science. How to reach Antonia: https://www.tiktok.com/@antoniahellman https://www.toucan.events -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15 21:06

منذ 3 years21:06

21:06

Send us a text Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive. She works as a coach for Strengths Consultancy, where their goal is to provide organizations with the tools and knowledge to implement positive psychology in the workplace. They assist organizations at all levels to focus on strengths rather than weaknesses by assessing their talents using a tool known as Clifton StrengthFinders. www.strengthsconsultancy.nl ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14 20:12

منذ 3 years20:12

20:12

Send us a text Cèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and The Community Workademy - an Online Course for Community professionals starting out in the space. Céline on Twitter @celinecommunity The Community Mentor https://workademy.thecommunitymentor.com/ ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13 18:52

منذ 3 years18:52

18:52

Send us a text Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp. She's building and scaling a high-performing and productive success team with the main emphasis on culture, personal and professional wellbeing. She’s a classical musician turned tech. Having spent education years as a music performer and educator, Marija discovered her passion for tech and business after completing her graduate research on using arts to develop business competencies. She realized that the business of the future needs more human touch, and her unique skill set and artistic mindset are in demand. Marija is also a Founder of Women in Customer Success Podcast, a platform she founded during the pandemic, to provide the platform for women to connect, inspire and champion each other. She is committed to bringing remarkable ladies to the show, from all career stages and backgrounds, to share their inspirational story and practical tools to help others succeed and make an impact. Marija holds degrees from the University of Zagreb (BA Music, MMus) and University of Cambridge (MPhil in Education). She's a proud mom of two, an advocate for flexible working and parents in technology. -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page: https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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CS Strategy evolution with Kate Neal at Staircase | Ep. 12 18:30

منذ 3 years18:30

18:30

Send us a text A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4 different SaaS startups. Passionate about building and scaling relationships, Kate recently joined Staircase AI as Director of Customer Success to help usher in a new era of the CS tech stack - Relationship Intelligence. When she's not in front of her computer, you can find her surfing, creating music, obsessively learning, and cuddling with her cute pitbull, Zen Adieu. ------- The Customer Conference - London, UK - JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ Still time to get your time! Get a discount with promo code: TCCPARTNER ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11 23:27

منذ 3 years23:27

23:27

Send us a text Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and leading the product development of the customer service quality management platform "Klaus". She currently acts as Empress of Remote & Quality, helping companies to create and adapt quality assurance into the very fabric of how they talk about customer conversations. Previous experiences include leadership roles at companies like Automattic and Yahoo Right Media, as well as the startup space. Originally from Germany, she lives close to Barcelona with her twin preschoolers. Yes, she does wear a tiara. Klaus website: https://klausapp.com Personal website: https://valentinathoerner.com -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ And there's still time to get your ticket - for a discount, use the code: TCCPARTNER -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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A day in the life of a CSM with Ryan Noakes | Ep. 10 24:49

منذ 3 years24:49

24:49

Send us a text With 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experience in Customer Success/ CX, Ryan was featured in a report of Customer Success Managers to watch out for in 2022. Throughout his time in Customer Success, he’s picked up skills in Kanban, Scrum, Agile Working, Project Management and Delivery of Face-to-Face Training. Ryan's YouTube channel https://www.youtube.com/channel/UC10MZtMrXCKJs7y7YBtbVKw -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ And there's still time to get your ticket - use the code: TCCPARTNER -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox Support the show…

CSM Toolbox

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Unlocking customer value with Niclas Ramon Staberg | Ep. 09 18:34

منذ 3 years18:34

18:34

Send us a text Over the past decade, Niclas helped build two global SaaS companies, worked with 100+ of the Fortune 500, in 20+ markets. In doing this, Niclas realized that he’s all about building truly customer-centric companies, that can both grow fast and sustainably over time, and create value for all stakeholders - Investors, employees, customers, and communities. His mission is to make the business world Customer-Led. Niclas currently serves as Operating Partner at Verdane Capital -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ And there's still time to get your ticket - for a discount, use the code: TCCPARTNER -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox Support the show…

CSM Toolbox

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The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08 24:39

منذ 3 years24:39

24:39

Send us a text Emilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with several SaaS businesses as a marketer and a co-founder. Her passion for content marketing, SEO and SaaS products led her to build Userpilot’s whole content ops, hiring system, and documentation from ground up. Userpilot https://userpilot.com/ -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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The new rules of engagement with Daria Danilina at Salesroom | Ep. 07 24:28

منذ 3 years24:28

24:28

Send us a text Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust with their customers without in-person interactions. Before founding Salesroom, Daria worked in growth-stage investing and sales Salesroom https://www.salesroom.com/ How to reach Daria https://www.linkedin.com/in/dariadanilina/ daria@salesroom.com -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06 10:19

منذ 3 years10:19

10:19

Send us a text For the past 5 years, Telma's been working in client management and conflict mediation as a client advocate. Most of her experience was in financial markets, being her latest experience at Aon, where she managed an extensive portfolio of both large and multinational accounts. She has joined Demodesk 8 months ago with the mission of reinforcing the Success Team and help her team grow its business and designing creative strategies to improve and retain customers. A big part of her day is spent brainstorming and testing out new ideas while building narrow relationships with her clients, so the biggest challenge here is to keep up with her high energy levels and her Southern Europe smile! Demodesk https://demodesk.com/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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The evolution of PLG with Emily González-Cebrián Lombán at Froged | Ep. 05 15:01

منذ 3 years15:01

15:01

Send us a text As Co-founder & CEO at Froged, Emily says to work with people and for people is the most valuable lesson. She believes more in the power of cooperation than in competition. A problem-solver and digital strategist with an extensive background in business development in different sectors: software, industrial construction, energy, retail, civil construction. The experience of having lived in countries such as Brazil, Malaysia, France and Spain has leaded me towards a really global mindset and the ability to naturally manage multinational and multidisciplinary teams. Froged https://www.froged.com/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Connect with me https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

CSM Toolbox

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Active listening as a skill with Jurgita Paulauskaite at Tymeshift | Ep. 04 18:06

منذ 3 years18:06

18:06

Send us a text Jurgita Paulauskaite is a Lithuanian now spreading roots in sunny Portugal. She started her journey in SaaS companies as an SDR and then discovered the amazing World of CSM. Being a person in the field, tackling onboarding and building relationships, prepared her for the next step, leading a team of CSMs at WFM solution company - Tymeshift. She loves to learn new things every day, to see the 'aha' moment in people's faces when things become clear and make sense. She's a strong advocate that having a team of strong and curious individuals, who can work together as a well oiled machine, will bring you very far. Especially in the CSM world. Tymeshift https://www.tymeshift.com/ -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show…

مرحبًا بك في مشغل أف ام!

يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.