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Podcast celebrating bass music, jungle, drum and bass, hip-hop, breaks and more. D-Program takes us through the latest hits and releases from up and coming bass music artists. Podcasts includes interviews of producers, label showcases, vinyl record flashbacks, and all the new releases by Tech Support Recordings.
 
Each month I will be delivering a mix of my favourite tech house and techno tracks and letting you know where you can catch me playing. I currently hold a residency at Aftershock which is held weekly at Sub101 Manchester. http://www.facebook.com/Rhomtec http://soundcloud.com/rhomtec http://clubaftershock.com/ For bookings please contact - RossHomson@Toolboxmusic.co.uk
 
I sit here At Tech Support late at night and you know like I sometimes totally get bored. So, since I'm like not out there in the action of stuff I like to read about it. I mean like there's all this cool data files of backgrounds, adventures and stuff about Tech Support filed away in our database. So I'm like totally all about reading it man. So I'm at times going to sit back and share some of the bad ass stories I come across in our database of Tech Files.
 
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show series
 
Topics: -We welcome back Jason Detrbarn, founder and CEO of Addigy. -Jason talks to us about taking a company-wide break over the holidays. -Working from home can make it difficult to separate work and home life. Sam discusses one of his tactics. -Sam and Joe both needed support from Addigy over the break and they were able to assist without missin…
 
Tech Support Radio : Episod 3 Playlist Sorry for the late upload. Trust ... it will be worth the wait. Love you all Tech Support Fam. Be sure to subscribe and share where bass heads reside. Please be safe and compassionate to others. We are all in this together! 000:00 D-Program - Jungle Crush [Forthcoming TSR] 002:52 Mite Kiss - Seventeen [Hospita…
 
Topics: -This week we welcome back our friend, Luis Giraldo. Luis is CEO at Ook Enterprises and Chief Experience Officer at ScalePad. -A long standing MSP, Luis started Monkey Box in 2013, which carried him over to IT Glue. -Luis speaks about managing his time between his MSP company and time with ScalePad. -Luis discusses the hero complex that con…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -One of Joe’s customers ordered a Mac that was attempted to be delivered by Uber. She never received it but it was marked as delivered. -Sam struggles with focus at times and learned from a colleague about a method of efficiency by checking in on email only twice a day. Is that s…
 
Tech Support Radio : Episod 2 Playlist 000:00 D-Program - Sneakers [Tech Support Recordings] 003:00 NickBee - Outer Dome [Ekou Recordings] 007:00 Royalston & Pearce Hawkins - Safina [Copyright Control] 010:30 Mark System - Little Tricks [Soul in Motion Records] 013:36 Mefjus - Hear Me [Critical Music] 015:49 Quadrent, Iris & Jamal - Dial Back 018:0…
 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.بقلم Joe Saponare, Sam Valencia, Jerry Zigmont
 
Tech Support Radio is a celebration of any and all types of breakbeat culture and bass music. TSR features the newest releases from bass music producers from all corners of the world and brings you some of best underground jungle, breaks, hip-hop, and drum & bass music around. Find out about Tech Support Recordings releases and events before they a…
 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.بقلم Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: -Joe had some audio troubles. Could it be that he spilled water on his own computer? -Jerry is tied of the “How did we do?” surveys for phone support. -A Thanksgiving recap. -Will Joe get a puppy? -During Thanksgiving dinner, Jerry had to clarify that the FBI were not providing free Wi-Fi. -Tech support for family is par for the course over…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -Jerry encounters a personal situation with a client and Joe recalls similar situations, even remotely. -Does this photo look like an electrical outlet or two USB ports? -Joe has a heck of a day involving QuickBooks support. -Unbelievably, after considerable support time on what …
 
Topics: -After conversing with some old friends, Sam hears of the crazy concept of ending your workday at 5 or 6PM. -Sam feels like he may be reaching a breaking point of work/life balance being tipped too far over. -He talks about Craig Cohen at HCS who starts his day at 6 AM and leaves his laptop at the office at the end of the day. -Sam realizes…
 
Topics: -Jerry finds a great deal with AT&T where you can turn in an older iPhone, only to find that it’s not so great. -To top it off, the iPhone he returns gets “lost” in the mail. -1Password recently released a very welcomed new feature to share credentials with users, even if they do not have a 1Password account themselves. https://support.1pas…
 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.بقلم Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: -This week we welcome back Adam Engst of TidBITS Content Network. -The supply chain issues are hitting many areas hard. -Finding people to hire is no easy task of late. Adam gives us his thoughts based on recent research. -Quality of life is affecting people’s decisions to go back to work. -Adam uses Keyboard Maestro to automate specific ta…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -This week we welcome Dan Monge of Monge IT Consulting / Mac IT Pros -In addition to running his business, Dan works with Watchman Monitoring in a variety of capacities. -We have our usual Watchman discussion where we discuss use cases and helpful tips. -Joe installs Watchman on …
 
Topics: -Sam shares a story about a stolen iPhone that, thankfully has a good ending. -Joe debates an upgrade to the latest iPhone. He still has “the good phone”. -AT&T has a great trade in deal that Jerry took advantage of. -Jerry talks about the text capturing feature of iOS 15 vs Text Sniper. -Have you tried to type “and” and your iPhone convert…
 
Topics: -Joe has to troubleshoot his own internet connection with the ISP. -GoNetSpeed appears to be a new provider in the Fairfield County area in CT. https://gonetspeed.com -Jerry has some challenges connecting routers that auto config to an Altice modem/router from Optimum Online. -One of Sam’s clients decided to upgrade their ISP service withou…
 
Topics: -We welcome Jon Brown of Grove Technologies. Jon is a long time VIP supporter of the show. -Jon recalls attending a WWE even with the CCP crew, thanks to Joe’s sister. -Starting a new business proved to be challenging initially. He talks about his learning curve and experiences building his current business. -Jon has a concept like Uber for…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -Joe ponders the question, what about requiring a monthly plan? -Everyone debates the merits of a managed services only approach. -One of Jerry’s customers mistakenly deleted mass amounts of Gmail data synced with Apple Mail. Retrieval wasn’t a simple solution due to how Google “…
 
Topics: -Tim Nyberg joins us as a guest co-host -Half of Tim’s small business clients have either gone away or gone out of business. -Tim had to adjust his business to being a “one man show” again. -The stress of letting people go is tough for any business owner. -Joe’s latest newsletter impresses Jerry. -The frequency of newsletters and their purp…
 
Topics: -Jerry describes some of his wireless challenges in his house as he moves from Eero to UniFi. -The UniFi Doorbell G4 is the latest addition to his UniFi suit of products. -Using a headless Mac mini, he utilizes Home Bridge to add devices that are not HomeKit compatible. -Similarly, Sam uses a Chamberlain Wi-Fi garage door opener with a “Hom…
 
Topics: Sam struggles with an email migration going from Microsoft 365 hosted by Go Daddy to a straight Microsoft 365 tenant. -Somehow Sam didn’t lose financially on this extended amount of time. -Jerry discovered an issue importing an Outlook PST file. -New Outlook is a “dumpster fire of a product”. -Joe talks about a method of getting Facebook su…
 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.بقلم Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: This week’s episode of Command Control Power will be a patron only feature. You can find this episode if you are a supporter of Command Control Power on Patreon. You can also click on the Support link in the menu above. If you are not yet a supporter, feel free to sign up! We think you will enjoy hearing it. Let us know your feedback if you…
 
Topics: This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime. The gro…
 
Topics: Jerry & Joe discuss client credibility. Jerry recently did work with a client who made changed without consulting him. How do you build up credibility with your clients? Jerry takes photos of projects he is proud of as a method to show his work to other clients. What is the most effective way to communicate what you do with your clients? Cl…
 
-Jerry shakes Sam’s tree to get the skinny on a fancy pants email signature he has from Wisestamp. -As a part of his updated signature, Jerry includes features like a “pay now” link and social media buttons. -One concern Sam has is including the Harmonizely link to book time. -We continue part of a conversation from a “patron only” episode. -What a…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: Jerry recently took the Addigy Certified Expert training Text Sniper is an incredibly useful tool that is like OCR for your screen: https://www.textsniper.app. Jerry uses it during a presentation to capture text for notes. Addigy integrating Splashtop is a welcome addition to the…
 
Topics: Jerry talks about the used Mcintosh amplifier from 1967 he recently got for himself. He gives a warning about energizing older products like this because it can be dangerous. What is appropriate to wear on the job? Sam shares a story about his clients dog ripping his brand new corduroys. There’s a certain value you provide when you dress th…
 
Topics: For this week’s episode of Command Control Power, we have decided to run a little experiment. We are making this episode a patron only feature. You can find this episode if you are a supporter of Command Control Power on Patreon. You can also click on the Support link in the menu above. Sign up if you are not yet a supporter. If you are a s…
 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.بقلم Joe Saponare, Sam Valencia, Jerry Zigmont
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -A family approaches Jerry about retrieving data from a Mac SE. The story has some depth to it outside of the technical. -Jerry gets an assist with the Emu, which behaves exactly like a real disk drive, requiring no special software or drivers: https://www.bigmessowires.com/flopp…
 
Season 8 is here! Thank you to our long time sponsor, Jon Brown of Grove Technologies for his continued and increased support of Command Control Power. If you would like to contribute to the show, please visit http://patreon.com/cmdctrlpwr In the latest “I should have known this” corner, Joe learned something new about widgets from the TidBITs news…
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Today they speak with James Chiappetta, Security Expert From BetterAppsec.comبقلم Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: Sam gives a shoutout to Armin Briegel of Scripting OS X for solving a huge problem he was having. If you’re not subscribing to his site, you should be. Being a part of the Mac Admins community is invaluable. Joe talks about creating a custom AppleScript to sync data in the Photos app. Jerry brings up an interesting point about support over …
 
Topics: This week we are joined by Annie Chen, the VP of product management at Splashtop. Splashtop is a Silicon Valley company founded in 2006 that started off as a browser based product. Today they focus on remote access to your devices, working closely with GPU manufacturers to optimize and leverage hardware encoding to achieve high performance.…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: This week we are excited to be joined by Jason Dettbarn, the founder and CEO of Addigy. Dates for The Addigy User Summit have been booked for February, 2022: https://addigy.com/event/addigy-user-summit-2020/ Throughout the pandemic, they started seeing more VPN and remote control…
 
Topics: Jerry talks about a problem he had shipping a package through Walgreens. Jerry shares five tips of the day today. Tip #1: Don’t ship your package through Walgreens. Tip #2: Clean out your wallet. Tip #3: Don’t carry a lot of money in your wallet. Tip #4: Check in your settings in backblades make sure you update it to more than 30 days. ?? (…
 
Topics: Jerry talks about what he likes about SmallCube. The group talks about Apple supporting old hardware. Joe finally purchased a new refurbished Mac! Jerry talks about a problem with a computer that would not download Big Sur and kept going black that had a weird solution. This leads into Joe’s story about problems with a laggy bluetooth keybo…
 
Topics: We give a shoutout to TidBits, which is a very useful subscription for consultants. Sign up for free apple content here: tcn.tidbits.com Joe and Jerry talk about things they have noticed with clients who deal with memory loss. Jerry talks about the difficulties of trying to instruct clients over the phone when you do not have remote access.…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: The group discusses the less than fruitful tech tag sale. It’s weird that it isn’t weird to see people after awhile during the pandemic. They talk about how things went when they met up for the first time in awhile. Sam will not forget that Jerry owes him a cookie. Joe struggled …
 
Topics: Sam tells a creepy story about something that happened with one of his old devices the other night. Did anyone hear a train in the background? Joe & Sam talk about social events during the pandemic and how much more we appreciate seeing each other. Joe brings up live desktop with Addigy. Stay tuned to an upcoming episode where we welcome ba…
 
Topics: This week we are excited to be joined Alykhan Jetha, the founder, president, and CEO of Marketcircle. Jerry talks about how impressed he is when he uses Daylite to run his own business. AJ explains how he came around to creating the app Daylite when it was originally for their own needs. Daylite was shown at Macworld when it first was creat…
 
Topics: Sam talks about how efficient the MFA set up on 1Password is. When clients are prepared with their 1Password vault it makes it a lot easier for the group to do their jobs. Creating a vault with client data can be very helpful. Does anyone create separate vaults for each of their clients? 1Password is huge for teams, however, setting it up i…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: What exactly is technical debt? Jerry has two pretty big professional clients who have accumulated quite a bit of technical debt. Spending money on important things will save you the trouble of dealing with it later. The group talks about how these clients who refuse to spend mon…
 
Topics: This week we are joined once again by Armin Briegel of scriptingosx.com and the author of “macOS Terminal and Shell” Armin speaks about his personal pandemic experience with work and family. The group speaks about the differences in how different countries are handling the pandemic. They have extended the lockdown in the Netherlands until A…
 
Topics: Jerry brings up clients that you need to be more up front with billing for your time so there is no confusion that can lead to an unpaid bill. He talks about one particular client that has aging hardware/software and they are scrambling for support. He tries to set expectations early. That rings a familiar bell for Joe who might be more inc…
 
Topics: Joe performed a fully remote project with a client where he had to help extend their Eero network into their outdoor garage studio all through email. He works on a similar project for another client who gives him hard time about billing and the story ends with a surprising twist. The group talks about the difficulty of charging for remote w…
 
Topics: All roads lead to automated support… Someone tried to hustle Jerry and he exacts revenge. Scammers get scammed. Is the warrantee on your car expiring? Jerry felt like a hero after fixing a client’s difficult 2013 mac. Hint, it had to do with /private/tmp Should we officially not recommend hardware updates for 2013 iMac computers since they …
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: Happy 400th episode!….2 episodes late. Joe dropped his iPhone 11 Pro Max. He ends up replacing it with a new iPhone 12 pro which leads into a group discussion about iPhone repairs and carriers He talks about the difficulties he had and the time it took when trying to get two carr…
 
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