أفضل بودكاسات Service Academy (2025)

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#337: Bringing Institutional Discipline to Multifamily Investing with Curtis Cullen, USMA ‘09 29:43

9d ago29:43

29:43

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ Curtis Cullen is the Co-Founder and Managing Principal of Convolo Capital, a real estate investment firm focused on small to mid-size multifamily syndications acr…

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The 69 Most Competitive Congressional Nomination Districts for Getting Into West Point 14:49

18d ago14:49

14:49

Discover which congressional districts in America are the most competitive for securing a nomination to West Point. In this in-depth analysis, LTC Kirkland and Trish Dach break down the data on 69 of the toughest districts, exploring how geography, income, military presence, and local culture shape the nomination process. Learn about the four main …

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183: Your Leadership Wake Up Call - 5 Lessons From Labor Day 20:20

21d ago20:20

20:20

This leadership wake up call will help you create your workplace of the future - where people want to be, not where they have to be. Labor Day isn’t just a long weekend. It's an annual celebration of American workers. In this episode of the Customer Service Academy, I take a closer look at the history of Labor Day and the lessons it still holds for…

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#336: Finding Opportunity at a Crossroads: Raj Kankaria and Lone Star Attorney Service, USMA ‘13 30:30

14d ago30:30

30:30

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ Raj Kankaria is the President of Lone Star Attorney Service, a full-service litigation support firm and the largest process service company in Harris County, Texa…

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#335: Transforming Restaurant Efficiency Through Real Time Data with Daniel Bednar, USNA ‘08 32:05

22d ago32:05

32:05

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ Daniel Bednar is an investor and advisor at Curbit, a technology company transforming the restaurant industry with real-time data and operational transparency. A …

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#334: Helping Small Businesses Overcome Financial Challenges and Access Capital with Juan Dominguez, USMA ’89 20:34

1M ago20:34

20:34

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ Juan Dominguez is the founder of Dominguez Advisory Group, specializing in business mediation and access to capital for small to midsize companies facing financia…

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Service Academy Medicals: Self Reporting is Over? DoDMERB Just Changed EVERYTHING with DMACS 2.0 13:48

1M ago13:48

13:48

The era of self-reporting your medical history to DoDMERB is officially over. The new DMACS 2.0 system now connects to civilian medical and prescription databases, and they are no longer just taking your word for it. In this urgent update, we expose the biggest change to the Service Academy medical clearance process in a generation. We break down e…

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#333: Revolutionizing Agriculture Through AI-Powered Farm Finance with Ajit Purandare, USMA ’95 22:41

1M ago22:41

22:41

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ Ajit Purandare is the Chief Revenue Officer at Croptell, a FinTech company revolutionizing agricultural finance through artificial intelligence. He brings a uniqu…

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182: Technology Enabled, People-Focused Customer Service With Matt Whitmer 24:44

1M ago24:44

24:44

Technology enabled, people-focused Customer Service With Matt Whitmer. In today’s episode, we’re thrilled to welcome Matt Whitmer into the studio. Matt is the Chief Revenue Officer and SVP of Marketing at Mosaicx, a conversational AI provider. He has over 15 years of experience in senior leadership focused on CX and enterprise client relationships.…

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#332: He’s 26 and Already Raising His Second Real Estate Fund with Briar Bearss, USMA ‘22 34:42

2M ago34:42

34:42

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ Briar Bearss is the Founder and CEO of Bearss Residential, a real estate company that owns and operates subsidized housing for over 100 families and veterans acro…

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#331: Band of Brothers Legacy: A Journey from D-Day to Today with Chase Millsap, Brett Lea, and Alex Sabga-Brady 37:14

2M ago37:14

37:14

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ This week on the SABM Podcast, we’re joined by Chase Millsap (USNA ’05), Brett Lea, and Alex Sabga-Brady, the producers behind D-Day to Today: The Band of Brother…

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181: Designing Your Customer Experience Framework and Hospitality Blueprint 30:43

2M ago30:43

30:43

In this episode, we will discuss the power of your customer experience blueprint as well as the best techniques and tactics to craft a culture of hospitality. Customer Experience (CX) has the power to create a true competitive advtantage as well as generate revenue from customer loyalty and word of mouth marketing. We’ll explore: The power of a str…

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#330: Leadership, Legacy, and Launching the Total Force Plus Conference with Brian Kelly, CEO of MOAA 26:50

2M ago26:50

26:50

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ Brian Kelly is the President and CEO of the Military Officers Association of America (MOAA), a nonprofit organization focused on advocating for military personnel…

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#329: Unlocking the Power of Breathwork with Kevin Raney, USAFA ‘02 28:19

3M ago28:19

28:19

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ Kevin Rainey is a certified breathwork coach, former Air Force officer, and seasoned project manager with over 20 years of experience leading programs around the …

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#328: Transforming the Future of Property Valuation with AI with Richard Kenny, USAFA ‘09 25:46

3M ago25:46

25:46

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Francisco, CA on October 7th & 8th? Visit: https://www.10xvets.com/events ____ Richard Kenny is the founder of Falcon Capital Real Estate and Valuation Pro, bringing together decades of valuation expertise with a focus on innovation in comme…

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#327: Unlocking Real Value in Small Business Acquisitions with Dave Lam, USAFA ‘11 43:29

3M ago43:29

43:29

Dave Lam is a seasoned investor, veteran, and strategic operator focused on unlocking value in microcap and lower-middle market companies. A former U.S. Air Force contracting officer, he offers deep expertise on execution, strategy, and operational excellence. As a Principal at Phalanx Partners, he helps lead independent sponsorship and advisory ef…

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180: How to Create Real Customer Connections with Doug Brown 30:38

3M ago30:38

30:38

In this episode, we’re diving deep into the art of connection with Doug Brown from CEO Sales Strategies. He is an expert at driving results, uniting teams, and delivering unforgettable customer experiences. You’ll learn why today’s customers are clamoring for connection, and how your business can meet that need by aligning your teams, sharpening yo…

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#326: Helping Entrepreneurs Break Into Franchising with Josh Emison, USNA ‘14 39:47

4M ago39:47

39:47

Joshua Emison is the founder of Tracer Franchising, where he helps individuals identify proven, scalable franchise opportunities tailored to their financial and lifestyle goals. With a background in business development and a sharp eye for operational models, he simplifies what’s often a crowded and confusing process in franchising. Josh works acro…

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#325: Inspiring Change Through Filmmaking with Zachary Guerra, USNA ‘00 34:04

4M ago34:04

34:04

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Zachary Guerra is a powerful force in storytelling, making the leap from Naval Aviator flying S-3B Vikings to directing multi-million-dollar productions for some of …

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Rejected from a Service Academy? Here's EXACTLY How to Reapply and WIN the Appointment! 23:14

4M ago23:14

23:14

Rejection from West Point, the Naval Academy, the Air Force Academy or any U.S. service academy can feel devastating—but it doesn’t have to be the end. In this powerful episode of Academy and ROTC Insiders, Trisha and Lieutenant Colonel Kirkland walk you through exactly what to do after receiving a "thin white envelope" (TWE) and how to reapply wit…

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#324: From Free Help to General Partner: How a Young Grad Earned His Seat at the Table with Rob Pekarek, USNA ‘21 34:54

4M ago34:54

34:54

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Rob Pekarek is an Operations Research Analyst at Air Combat Command and a General Partner in multifamily real estate. On active duty, he serves on the staff of the f…

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179: Balancing AI and Humanity in CX with Frederic Durand 23:11

4M ago23:11

23:11

Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today’s episode, we’re thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon…

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#323: Leveraging Untapped Talent in Indonesia with Jason Williscroft, USNA ‘95 37:14

4M ago37:14

37:14

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Jason is the founder of John Galt Services, a Bali-based outsourcing company that connects businesses with high-performing, multilingual talent across Indonesia. Wit…

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How to overcome a DoDMERB Disqualification 38:44

5M ago38:44

38:44

Are you applying to a military service academy or ROTC program? Understanding the Department of Defense Medical Examination Review Board (DoDMERB) process is CRUCIAL to your success. In this comprehensive guide, Lt. Col. Kirkland and Trish Dach break down the entire process from start to finish. What you'll learn: • What DoDMERB is and how it works…

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#322: Helping Companies Expand into Panama, Latin America, and Beyond with Mario Cortizo, USMA ‘13 21:15

5M ago21:15

21:15

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Mario Cortizo is the Founder and President of Maerco Consulting, helping companies expand into Panama and Latin America through strategic market entry, partnerships,…

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#321: Building the Future of Technology Consulting with C Infinity Solutions and Chris Coughlan, USNA ‘05 30:42

5M ago30:42

30:42

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Chris Coughlan is the Founder and CEO of C Infinity Solutions, a digital consultancy helping companies turn big ideas into scalable, AI-powered products. A Naval Aca…

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178: Hospitality That Makes Sun 'n Fun Soar With Gene Conrad 42:03

5M ago42:03

42:03

In this high-flying episode, we sit down with Gene Conrad, President and CEO of the Aerospace Center for Excellence and Sun 'n Fun Aerospace Expo in Lakeland Florida. Sun 'n Fun is one of the largest aviation events in the country and welcomes over 200,000 visitors annually. Key Takeaways: ✈️ Safety First – Safety is the primary focus for the airsh…

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#320: From Navy Command to Executive Coaching: Building Transformative Teams with Jeff Servello, USNA ‘02 34:36

5M ago34:36

34:36

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Jeff Servello is a seasoned leader and trusted Principal Advisor specializing in executive coaching, leadership development, and crisis response. A U.S. Naval Academ…

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#319: How LCAB Holdings Is Redefining Commercial Construction with Jeff Tegman, USMA ‘07 39:53

5M ago39:53

39:53

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Jeff Tegman is the Vice President of LCAB Holdings, a veteran-owned holding company redefining how the commercial construction industry attracts talent, maintains qu…

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#318: From Billion Dollar Success to Redemption: The Journey of Jeff Martinovich, USAFA ‘88 42:45

6M ago42:45

42:45

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Jeff Martinovich is a seasoned business advisor, entrepreneur, and U.S. Air Force veteran with a background in finance, leadership, and strategic growth. A former Gu…

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#317: Scaling Success: From Restaurants to Real Estate with Mike Brumagin, USMA ‘89 40:45

6M ago40:45

40:45

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Mike Brumagin is a U.S. Army veteran, West Point graduate, and co-founder of Battle Monument Group, a private real estate investment firm specializing in single-tena…

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177: Developing Coaches Who Get Results: Key Trends in Modern Leadership Training 21:10

6M ago21:10

21:10

In this episode of the Customer Service Academy Podcast, we explore the evolving world of leadership development and the critical traits every modern leader needs to succeed—empathy, adaptability, continuous learning, time management, and effective employee engagement. The workplace is changing—and so are the skills leaders need to thrive. We break…

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#316: Building the Business Beyond the Battlefield Conference with Patrick Alcorn, USMA 35:56

6M ago35:56

35:56

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Patrick E. Alcorn is a business strategist, veteran, and leadership coach committed to empowering entrepreneurs and organizations. As Director of the Veterans Busine…

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#315: The Steady Leader: The Entrepreneurial Balancing Act with Schuyler Williamson, USMA ‘05 48:11

6M ago48:11

48:11

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Schuyler Williamson is an accomplished leader with a background in business, real estate, and mentorship. A West Point graduate and former college baseball player, h…

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#314: Scaling an Office Snack Business Nationwide with Claude Burns, USNA ‘06 31:11

6M ago31:11

31:11

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Claude Burns is a visionary entrepreneur, veteran, and startup founder transforming the workplace food and beverage industry. A former Navy Officer, he brings a miss…

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176: Crafting Memory Making, Loyalty Building Theme Park Experiences 25:43

7M ago25:43

25:43

In this episode of Customer Service Academy, we take a deep dive into the evolving world of theme parks, desitnations, and attractions—and how you can ensure you are delivering loyalty-building experiences for yoru guests. As customer expectations continue to change and evolve, theme parks, resorts, and destinations must innovate to remain competit…

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#313: Leveraging AI and the ‘Grit Factor’ to Turn Your Dreams into Reality with Corey Reiser, USMA ‘11 41:02

7M ago41:02

41:02

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Corey Reiser is a former Army Artillery Officer, real estate investor, and founder of School of Grit. A Division I lacrosse player at the U.S. Military Academy, he b…

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#312: Creating a Print on Demand Apparel Business for Schools, Sports, and the Military with David Baska, USAFA ’13 24:05

7M ago24:05

24:05

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ David Baska is a dynamic leader with expertise in operations, finance, and strategic planning. As Chief Operating Officer at Swift Brands, he spearheads the company’…

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175: Supercharge Your Business with AI-Driven Customer Service 29:31

7M ago29:31

29:31

AI and hyper-personalization are revolutionizing customer experience (CX) in 2025. Customers expect more than just good service—they demand tailored, predictive, and frictionless interactions across every touchpoint. This will help you grow your business, improve your results, and retain your customers. So, how can businesses keep up? In this episo…

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#311: Financial Planning with Private Investments, Tax Loss Harvesting & Charitable Giving with David Chepauskas, USMA ‘77 42:17

7M ago42:17

42:17

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ With 33 years of experience, David Chepauskas specializes in solving problems and maximizing opportunities for senior Wall Street professionals, business owners, executives, and retirees. He is a partner at Summit Financial LLC, a leading independent financia…

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#310: From West Point to Hollywood: Building a Filmmaking Career with Sean Mullin, USMA ‘97 33:18

7M ago33:18

33:18

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ Sean Mullin is an award-winning filmmaker known for his feature film debut, AMIRA & SAM, which won multiple film festivals and was distributed by Drafthouse Films. He co-wrote and co-produced SEMPER FI with Oscar-nominated director Henry-Alex Rubin, and produ…

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174: Meeting People Where They Are to Drive Influence With Jesse Hernandez 24:20

8M ago24:20

24:20

This week we welcome Jesse Hernandez into the studio. Jesse has experience as a leader in the construction space, where he learned to meet people where they are in their journey and inspire teams through intentional communication and listening. - Customer Experience is about consistent quality. - Great leaders are great listeners. - Practicing vuln…

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173: Stop Making It Hard for Customers: 7 Steps Simplify Your Service 31:46

8M ago31:46

31:46

2025 if the year of simplification, and customers want brands who are easy to work with, deliver on commitments, and personalize their experiences. Stop making it so hard for customers to do business with you - in this episode we talk about 7 ways to make things easier for customers. - Empower your employees to solve problems - Deliver seamless omn…

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#309: Transforming Underutilized Properties in Texas into High Demand Assets with Michael Euperio (USMA ‘03) and Christian Catron (USMA ‘01) 31:21

8M ago31:21

31:21

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ Michael Euperio - Michael is the Chief Operating Officer at Redeem Investments, overseeing operations for a firm specializing in commercial real estate and renewable energy projects. His military background has shaped his leadership style, emphasizing discipl…

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#308: Building a Faith Based Wealth Advisory Practice for Veterans and Business Owners with Michael Mandarino, USMA ’96 26:52

8M ago26:52

26:52

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on January 28th? Visit: https://www.10xvets.com/events ____ Michael Mandarino is a seasoned financial advisor with over 20 years of experience in investment advisory and financial planning. As the owner of 123 Investing LLC and CEO of Sote…

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#307: Combining Military Experience with Pastoral Wisdom to Transform Organizations and Develop Leaders with Gabe Smith, USMA ‘99 30:15

8M ago30:15

30:15

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ Gabe Smith is a leadership strategist and organizational development expert who blends military discipline, pastoral insight, and business acumen to drive transformational growth. As the founder of Altitude Consulting, LLC, he coaches leaders to navigate chal…

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#306: Helping Companies Solve Complex Problems with Tech Solutions with Patrick Deane, USNA ‘12 31:13

9M ago31:13

31:13

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on Janary 28th? Visit: https://www.10xvets.com/events ____ Patrick Deane is a former Marine Corps Officer and accomplished business leader with a knack for driving organizational success. As Director of Operations at KIS Solutions, he brin…

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#305: Making the Cash Register Ring: Hiring Smart People and Scaling Businesses with Mike Bristol, USMA ‘81 34:43

9M ago34:43

34:43

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on January 28th? Visit: https://www.10xvets.com/events ____ Mike Bristol is a seasoned innovator with a legacy of excellence in defense, technology, and communications. A West Point graduate, he has held executive roles at organizations li…

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172: Your Actionable Blueprint for Customer Experience and Employee Engagement Success in 2025 26:01

9M ago26:01

26:01

As 2025 approaches, it is a great time to look back on what happened in customer experience and employee experience in 2024 - and discuss what we can learn from it. 2025 will be a year of continuuing evolution and changing marketplaces. Are you ready to take your business to the next level? - This past year the news was dominated by stories about C…

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#304: Helping Dogs Live Healthier Lives at Operation Good Boy with Tom Aiello, USMA ‘93 35:42

9M ago35:42

35:42

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on Janary 28th? Visit: https://www.10xvets.com/events ____ Tom Aiello is a seasoned marketing executive with over 25 years of experience in corporate and entrepreneurial ventures. A West Point graduate with an MBA from Northwestern's Kello…

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