أفضل بودكاسات RTO (2025)

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VET Workforce Management & Industry Experts – What RTOs Need to Know with Maciek Fibrich 19:54

5d ago19:54

19:54

In this episode of the RTO Superhero Podcast, host Angela Connell-Richards is joined once again by Maciek Fibrich, RTO coach and compliance expert, to unpack the major changes in Quality Area 3 – VET Workforce Management under the new 2025 Standards for RTOs. With a fresh focus on whole-of-organisation workforce management, these changes mean that …

1
Legend: Ken Butler on RTO's triumphs and tribulations 2:10:23

13d ago2:10:23

2:10:23

Send us a text The journey from a small-time rental operation to transforming an entire industry doesn't happen by accident. Ken Butler, with nearly five decades of experience in rent-to-own, pulls back the curtain on how he helped grow Aaron's from a modest 12-store operation to over 2,000 locations nationwide. Ken reveals the revolutionary thinki…

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The New Standards Have Landed: What RTOs Need to Know Now with Lauren Boon-Hollows 50:49

12d ago50:49

50:49

In this episode of the RTO Superhero Podcast, Angela Connell-Richards is joined by Lauren Hollows to discuss the critical role of clear and transparent student information under Standards 2.1 & 2.2. They break down what RTOs must communicate before enrolment, how to avoid misleading marketing, and why realistic course durations are essential for co…

1
Breaking Down the New RTO Standards – Risk Management & Compliance with Maciek Fibrich 30:57

19d ago30:57

30:57

🎙️ Episode 8: The Essentials of a Compliant Training System In this episode of the RTO Superhero Podcast, Angela Connell-Richards is joined by Maciek Fibrich to explore what it takes to build a compliant, high-quality training system under the revised Standards for RTOs (1.1 & 1.2). They break down the key compliance requirements, common pitfalls, …

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From Basic to Beautiful: Heath Perkins on Elevating RTO with Quality Rugs 24:20

28d ago24:20

24:20

Send us a text Enjoy the world of quality rugs in the rent-to-own industry as Heath Perkins of Daylan Rug Company shares the remarkable journey of bringing fashion-forward floor coverings to a market once dominated by afterthought accessories. When Daylan first approached the rent-to-own sector over a decade ago, they encountered a surprising reali…

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The New RTO Standards 2025: What You Need to Know 22:30

27d ago22:30

22:30

🚨 The wait is over! The New Standards for RTOs 2025 are finalised and come into effect on 1 July 2025. If you’re an RTO owner, compliance manager, trainer, or assessor, this episode is a must-listen! In this episode of the RTO Superhero Podcast, host Angela Connell-Richards breaks down everything you need to know about the new compliance framework,…

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Supporting Students with Disabilities – What RTOs Must Do with Lauren Boon-Hollows 30:01

1M ago30:01

30:01

In this episode of the RTO Superhero Podcast, Angela Connell-Richards and Lauren Hollows explore supporting students with disabilities under the revised Standards for RTOs. With a greater emphasis on reasonable adjustments, compliance, and trainer responsibilities, they break down what RTOs need to do to ensure inclusive, accessible training. 🎙️ Ke…

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The Evolution of Ashley Furniture in Rent-To-Own with Mike Kays 1:10:36

1M ago1:10:36

1:10:36

Send us a text This episode offers a fascinating exploration into the workings of the rent-to-own sector, featuring a conversation with Michael Kays, the Vice President of Rental Operations at Ashley Furniture. As a leading name in the industry for over 75 years, Ashley has enabled countless families to turn houses into homes, emphasizing not just …

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The Future of Vocational Education in Australia with Maciek Fibrich 41:50

1M ago41:50

41:50

Welcome back to the RTO Superhero Podcast! In this episode, host Angela Connell-Richards is joined once again by Maciek Fibrich, who is caravanning around Australia while working with RTOs. Together, they explore the future of vocational education in Australia and the impact of the new standards for RTOs. In this thought-provoking discussion, Angel…

1
Nav-Air's Streaming Success in a Rent-to-Own World 31:10

1M ago31:10

31:10

Send us a text Step into the world of NAV-AIR, a transformative force in the rent-to-own streaming industry, as we explore their journey and innovative approach. This episode of the RTO Show features a dynamic discussion with the leadership team, highlighting their military backgrounds and how these experiences shape their mission to provide unpara…

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Understanding VET Student Support – What’s Changing? with Lauren Boon-Hollows 36:45

2M ago36:45

36:45

Join Angela Connell-Richards and Lauren Hollows in this insightful episode of the RTO Superhero Podcast, where they break down the changes to VET Student Support Services under the Revised Standards for RTOs. With the introduction of Standards 2.3 and 2.4, student support has now been given its own Quality Area, significantly impacting how RTOs mus…

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Part 4: “Growing your store with AI Marketing today!” 44:01

2M ago44:01

44:01

Send us a text Master the power of AI marketing strategies and transform your approach to connecting with local communities. Join me, Pete SHau, and my esteemed guest, Daniel Hajduk from Vox Populi, as we navigate the exciting intersection of AI and local business marketing, with a focus on the rent-to-own industry. Together, we promise to unravel …

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Part 6: Running your store smarter with the help of AI 51:57

2M ago51:57

51:57

Send us a text Mastering inventory management and optimizing your business operations with the power of AI. Join us as we engage with Daniel Hajduk from Vox Pop uli, who shares his hands-on experience in transforming apparel inventory management using AI. Learn how AI analyzes order patterns, anticipates trends, and optimizes stock levels to stream…

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Choosing the Right RTO Consultant: Buyer Beware 19:58

2M ago19:58

19:58

Not all RTO consultants are created equal! In this episode of the RTO Superhero Podcast, host Angela Connell-Richards exposes the hidden dangers of hiring the wrong consultant and why you truly get what you pay for. We’ve seen it happen time and time again—RTO owners opting for the cheapest option, only to come back months (or years) later, begging…

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Breaking Down the New Standards – What RTOs Need to Know with Maciek Fibrich 37:43

2M ago37:43

37:43

In this episode of the RTO Superhero Podcast, host Angela Connell-Richards is joined for the first time by Maciek Fibrich, who will be a regular guest throughout the year as they unpack the Revised Standards for RTOs. Together, they break down what RTOs need to know right now about the compliance changes, including: 📜 What’s changing (and what’s no…

1
Part 5: " Understanding and serving your customers better with AI" 53:05

2M ago53:05

53:05

Send us a text Revolutionize your customer growth strategy with AI and make your rent-to-own business stand out in a crowded market. Join me, Pete Shau, and special guest Daniel Hajduk from Vox-Pop-uli as we uncover how AI can transform traditional customer service approaches that often fall flat with repetitive patterns and high costs. We dive int…

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Part 3: AI for RTO sales, making life easier! 50:48

2M ago50:48

50:48

Send us a text Discover how to revolutionize your rent-to-own business using the cutting-edge power of AI! Join me, Pete Shau, along with AI expert Daniel Hajduk, as we guide you through the latest strategies to supercharge your sales efforts. This episode holds the key to mastering AI-driven sales scripts and overcoming customer objections, empowe…

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Part 2: AI in the world today & Whats Already Working! 43:54

3M ago43:54

43:54

Send us a text Unlock the potential of artificial intelligence in the retail and rent-to-own furniture industries with insights from our special guest, Daniel Hajduk from Vox Populi. Discover how industry leaders like Home Depot and Ikea are transforming customer experiences through AI innovations like weather-based inventory forecasting and room p…

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Why You Need to Prepare Now for the New Standards: Angela Connell-Richards and Lauren Boon-Hollows 50:10

3M ago50:10

50:10

Welcome to the first episode of the RTO Superhero Podcast for 2025! Join host Angela Connell-Richards and special guest, industry expert Lauren Hollows, as they dive into the exciting yet challenging world of the Revised Standards for RTOs. This episode is like dropping into a real conversation between two experienced consultants who live and breat…

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Part 1: Intergrating AI into your daily RTO operations. 37:02

3M ago37:02

37:02

Send us a text In this episode of the RTO Show, host Pete Shau sits down with Daniel Hajduk from Vox Populi to kick off a six-part mini-series dedicated to understanding and implementing AI in the rent-to-own industry. As a marketing expert from Vox Populi, a platinum sponsor of the RTO Show, Daniel breaks down AI fundamentals and addresses common …

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Rethinking the RTO Experience with Living Essentials Brandon Jin 47:35

3M ago47:35

47:35

Send us a text Unlock the future of the rent-to-own market with our special guest, Brandon Jin from Living Essentials. Discover groundbreaking innovations like USB ports in headboards and massive soundbars integrated into fireplace TV consoles. Dive into the realities of navigating shifting demographics, inflation, and the unknowns of an election y…

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Flipping the Script: Host Pete Shau's Journey in the Rent-to-Own Industry 2:31:24

5M ago2:31:24

2:31:24

Send us a text What happens when the host becomes the guest? Join us on an exciting journey as Pete Shau, flips the microphone to reveal his life story. From a snowy birth in Brooklyn to the sunny vibes of Florida, Pete's path led him unexpectedly into the rent-to-own industry, thanks to a life-changing encounter at a bank. This episode promises in…

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Securing Capital in the RTO Industry w/ Thomas Murphy of Capital Concierges 51:41

5M ago51:41

51:41

Send us a text What if securing capital for your rent-to-own business was as simple as connecting with the right financial partner? Join us for an enlightening episode with Thomas Murphy from Capital Concierges, who shares his transition from the jewelry industry to a key figure in rent-to-own financing. With his wealth of experience and a network …

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Where is Wondersign? The real story w/ Kaspar Fopp CEO 1:54:22

6M ago1:54:22

1:54:22

Send us a text Join me as I sit down with Kaspar Fopp to uncover the inspiring comeback story of Wondersign. Discover how this innovative company, once celebrated as "the iPhone of digital signage" in Switzerland, faced daunting challenges when it expanded to the U.S. market. Kaspar takes us through the twists and turns of reviving a tech company o…

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Maximizing Digital Advertising Success in the RTO Industry w/ Ryan Krass of Wowbrands 59:26

7M ago59:26

59:26

Send us a text Are you ready to transform your marketing strategy and dominate the rent-to-own market? Join us for a deep dive into the innovative world of Wowbrands with CEO and CTO, Ryan Krass. From pioneering mobile websites to developing state-of-the-art CRM software, Ryan offers an inside look at how his team is reshaping lead generation, mobi…

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Behind the Scenes of RTO World w/ Charles Smitherman, CEO of APRO 52:30

7M ago52:30

52:30

Send us a text What makes an event truly unforgettable, even in the face of unexpected challenges like inclement weather? Join us for an in-depth chat with Charles Smitherman, CEO of APRO, as he pulls back the curtain on the immense planning and collaboration that made the recent RTO World in Orlando a grand success. Charles provides valuable insig…

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Innovative Video Marketing Strategies w/ Justin Burns at RTO World 2024 21:54

7M ago21:54

21:54

Send us a text Curious about how a TV producer makes waves in the rent-to-own industry? Join us as we chat with Justin Burns, Director of Marketing for Full O Pep Appliances, dba American Rental Home Furnishings, live from APRO's RTO World 2024 convention. Justin brings his unique perspective from a 15-year TV production career and shares the intri…

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Adapting to Retail Challenges w/ Jennifer Harrod at RTO World 2024 22:31

8M ago22:31

22:31

Send us a text Ever wondered how rising costs are shaping consumer behavior in the retail world? In our latest episode, we sit down with Jennifer Harrod, owner of Jameson's Sales and Rentals, right from the heart of APRO's RTO World 2024 convention in Orlando, Florida. Jennifer shares her story of a grueling 16-hour drive to the event through heavy…

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Mastering Social Media Marketing w/ Chad Fosdick & Jerard Norman at RTO World 2024 26:09

8M ago26:09

26:09

Send us a text Ever wondered how to achieve consistency and engagement in your social media marketing? Join me, Pete Shau, as I dig into this topic with industry experts Chad Fosdick and Jerard Norman at APRO's RTO World 2024 convention in Orlando, Florida. We uncover the powerful blend of organic content and strategic ad placements. Chad shares hi…

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Navigating Economic Turmoil in RTO w/ Jason Winters 1:05:40

8M ago1:05:40

1:05:40

Send us a text What if you could navigate economic turmoil without sacrificing essential services? Join us on this episode of The RTO Show, where Jason Winters from Impact Holdings unpacks the effects of today's economic climate on the rent-to-own (RTO) industry. We break down the rising costs of living and how RTO offers a lifeline for those in fi…

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Shop Talk w/Brad Denison at Benefit Marketing Solutions 40:11

9M ago40:11

40:11

Send us a text Value has always been the difference between one RTO company and the next. In a sea of the same what sets your brand apart. Well, Benefit Marketing Solutions have the answer. With their help you can offer your customers some of the best membership programs in the business. From extended service plans, to discount medical products, an…

1
Hometown Rent To Own and NY state facing devastating new legislation 44:24

10M ago44:24

44:24

Send us a text The industry of RTO has been in existance for over 40 years. It has overcome adversity, misunderstanding, and economic downturns. With a solid history and over 10 billion in revenues annually you would think that there is nothing but great things headed our way. That is until bills A9585 and S9275 were introduced to the New York legi…

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The Omnipresence of Cleek's Home Furnishings w/ "Tiger" John Cleek Jr. 1:10:03

10M ago1:10:03

1:10:03

Send us a text The best way to brand and advertise your RTO company is to go all out. To make sure that you leave no stone unturned and no area uncovered. When it comes to making their brand a household name no RTO company does it better than Cleek's Home Furnishings Rental and Sales in Missouri. Everywhere you go in Missouri you can see and hear a…

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Overcoming Obstacles w/ Karen Martin 51:07

11M ago51:07

51:07

Send us a text Everyday there are challenges to face and overcome. Not all situations are the same and in fact the only thing that makes them similar is the fact that they become obstacles on the road to success. Karen Martin has many years of multi-unit management under her belt and she is a master at overcoming obstacles. From labor shortages to …

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Single Store Success with Chad Fosdick 52:03

11M ago52:03

52:03

Send us a text You don't have to run the world to be a major player in the RTO industry. Premier Franchise owner Chad Fosdick explains why empty file cabinets and new beginnings are the best way to help you make your mark in the community you live in. He also explains his seats on both APRO and TRiB Boards and how they affect the industry today. Of…

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RTO Standard Series: Part 3 - Navigating RTO Regulations and Industry Changes with Lauren Boon-Hollows and Katya Holker 31:12

12M ago31:12

31:12

Discover the future of vocational education as industry mavens Marie from Compliance Assist and Angela from Vivacity unravel the complexities of RTO regulatory changes. Our latest episode promises to guide you through the maze of new assessment standards and the shifting regulatory environment. We tackle the critical balance between the government'…

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Opening your own RTO location w/ Leroy Steen 1:01:18

12M ago1:01:18

1:01:18

Send us a text You know that there is a fire in the heart of the people who work in the RTO industry. It never dies out. Well in this case it was burning enough to take Leroy Steen out of retirement to build his own RTO brand in the state of Texas. The owner and operator of Rent Buy in Texas gives us insight on what brought him back to the industry…

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RTO Standard Series: Part 2 - Fostering Integrity and Cultural Safety in Education with Lauren Boon-Hollows and Katya Holker 12:03

12M ago12:03

12:03

In this episode of the enlightening 2024 RTO Roundtable Series, Lauren Hollows from Aniwaya Education Services continues the insightful dialogue on Clause 4 with Angela Connell-Richards of Vivacity and Katya Holker from Hawkeye Consultancy. This discussion hones in on the critical aspects of ensuring integrity, fairness, and transparency in the del…

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RTO Standards Series: Part 1 - A Deep Dive into Clause 4 on Governance with Lauren Boon-Hollows and Katya Holker 12:33

12M ago12:33

12:33

Unlock the full potential of your RTO's leadership with our latest conversation where we join forces with Katja of Hawkeye Consultancy and Angela from Vivacity. Together, we dissect the fresh governance standards that could revolutionize how Registered Training Organizations (RTOs) operate. This enlightening discussion promises to equip you with th…

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Vendor Spotlight: Nektova w/ Brian Rosen 33:01

12M ago33:01

33:01

Send us a text In the RTO industry we have relationships with our customers and those relationships are vital to the success of our locations. Another important relationship is the one we share with our Vendors. Nekotva has played a critical part in the growth and expansion of our beloved industry for years and now we get to speak with them directl…

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2024 RTO Roundtable Series: Part 3 - with Lauren Boon-Hollows and Maree Thorne - Standard 1.3 to 1.4 All about Assessment 27:03

1y ago27:03

27:03

Welcome to Part 3 of the 2024 RTO Roundtable Series, focusing on the journey from Standard 1.3 to 1.4, with a keen eye on all things assessment. Lauren Hollows of Aniwaya Education Services joins forces with Maree Thorne from Compliance Assist, bringing their expertise to the forefront of this pivotal discussion. If you're catching up, we recommend…

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2024 RTO Roundtable Series: Part 2 - with Lauren Boon-Hollows and Maree Thorne - Standard 1.3 to 1.4 All about Assessment 19:23

1y ago19:23

19:23

In this compelling continuation of our RTO Superhero Podcast series, we further dissect the intricacies of the proposed changes to the Standards for RTOs, slated for enforcement on January 1, 2025. Lauren Hollows of Aniwaya Education Services, alongside Angela Connell-Richards from Vivacity Coaching and Consulting, and Maree Thorne from Compliance …

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Digital Conversations w/ Jeraud Norman 42:55

1y ago42:55

42:55

Send us a text In RTO who doesn't love the feel of a big sale with a new customer? Thing is now it probably started from an on line or text lead from a CRM program. Everyone is going digital and our customers are as well. Most showrooms are going quiet and the walk-ins are becoming more and more digital in nature. Now is the best time to work on ma…

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2024 RTO Roundtable Series: Part 1 - with Lauren Boon-Hollows and Maree Thorne - Standard 1.3 to 1.4 All about Assessment 19:37

1y ago19:37

19:37

In this riveting episode of the RTO Superhero Podcast, we delve deep into the upcoming shifts in the Standards for RTOs, set to come into effect on January 1, 2025. Joining forces with Lauren Hollows of Aniwaya Education Services, and seasoned consultants Maree Thorne from Compliance Assist and the effervescent Angela Connell-Richards from Vivacity…

1
Sales vs Marketing w/ Andrew Hajduk 49:44

1y ago49:44

49:44

Send us a text There are many things we can do to grow rental revenues, but today's question is what's more important to do first. Should you increase the marketing budget to bring in more leads or invest in sales training to close more agreements. This is an old question we shed a brand new light on. Listen as we talk to the owner of Vox-pop-uli a…

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Let's have a War Room w/ Joe Milligan 46:30

1y ago46:30

46:30

Send us a text There are some traditions in RTO as old as time. A good old fashion sell a thon is one of them. Over the years these sales events have progressed and defined themselves to be a major staple in the day to day business of the RTO Industry. War Rooms are a great way to motivate your teams, make some sales, and most importantly grow by r…

1
The importance of small wins 15:52

1y ago15:52

15:52

Send us a text There is always a silver lining so to speak. Even on the roughest days there are the positives that happen. Look for the small wins because they add up. Don't try and tackle the entire RTO Industry at one time. Chip away at it and remember the battle isn't won in just one sitting it's won in small settings. I just wanted to remind ou…

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Collections Fundamentals with James Harvey 43:46

1y ago43:46

43:46

Send us a text It's easy to forget the basics when everything seems to be changing on a daily basis. James Harvey from Buddy's Home Furnishings is here to remind us how to get it done with the basics from GM buy in, to making us laugh, its all in the process. Here are some of the things that gets his region to collect and hopefully they will help y…

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Esquire Advertising's Game Changing Marketing software w/Adam Ball 44:23

1y ago44:23

44:23

Send us a text "Think you’ve heard it all in marketing? Get ready to be surprised! Adam Ball from Esquire Advertising just shared a wealth of insights on the show, and honestly, it’s hard to believe—but it's real. Adam’s approach uses state-of-the-art marketing software that delivers some of the best ROI I’ve ever encountered. This isn’t just anoth…

1
The new way to HR w/ Katie Marie Meyer 51:01

1y ago51:01

51:01

Send us a text It's seems like there is a million ways to deal with our employees these days. Looking for the right approach can be a difficult task but, Katie Marie Meyers has some insight that might help things out. Want to gain the trust of your employees or make sure they understand what's expected of them and us? Here are a few tips and tricks…

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