Unlock the transformative power of vulnerability within your clinic's team culture with Michael Rizk's expert insights on our latest podcast episode. Our in-depth conversation will equip you with the tools to foster an environment of trust, where team members can be their authentic selves. Discover how this authenticity leads to stronger connection…

Stepping into the clinic ownership arena is no walk in the park, and we're pulling back the curtain to reveal the unvarnished truth. Alongside Jack, we've dedicated this episode to guiding you through the ownership odyssey, tackling topics from time management to the entrepreneurial mindset needed to flourish. If you've been pondering whether to le…

In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners. He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable c…

In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially. We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst. Tune in to hear this inspiring…

In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD. We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life. Tune in to ga…

In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology. They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on im…

In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox. They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional inte…

In this episode, we sit down with Daniel Gibbs, the co-founder of Clinic Mastery. Dan shares his expertise in creating scalable business systems and his journey from clinician to business owner. He also delves into the challenges of transitioning and supporting team members through this process, while maintaining strong relationships with clients. …

This week on the podcast, Ben speaks with Joey Coleman, an expert in customer and employee retention. Joey shares his methodology for improving customer and employee retention in the first 100 days, as outlined in his book "Never Lose a Customer Again." He also discusses his newest book, "Never Lose an Employee Again," which focuses on reducing tur…

In this episode, Ben Lynch discusses the importance of delegating with confidence in order to reduce reliance on oneself and others, emphasizing on efficiency, avoiding abdication and micromanagement. Ben also talks about a simple method for successful delegation and highlights the significance of a strong performance culture in high-performing cli…

This week, Peter Flynn, a Partner at Clinic Mastery, joins us on the podcast to talk about his journey of starting a physiotherapy clinic and scaling it to multiple locations. Pete shares the challenges he faced as a first time clinic owner, as well as the lessons he learned along the way. You’ll gain insights into the realities of starting your ow…

In this episode, we discuss the importance of delegations of authority in reducing reliance on the clinic owner and improving decision-making processes. Ben talks about how delegation of authority allows for clear identification of who can make specific decisions within the clinic. By documenting the responsibilities and authority of each role, the…

This week on the podcast, we dive into the magic of creating memorable experiences with Illusionist and Speaker, Josh Norbido. Throughout the episode, Josh shares invaluable insights on how to craft extraordinary moments with the people you work with, whether they are your team members or clients. He also talks about the impact of leaving a good im…

In this episode, Mike Blackwell shares how he was able to find a bigger purpose after going through a difficult time in his life, and how he was able to navigate this period of grief while managing a growing clinic. He also gives some tips about how clinic owners can transition smoothly from a clinical consulting role to a leadership role, how to a…

In this episode, we sit down with Yves Silviera, Practice Principal, and Owner of YS Physiotherapy, as he shares his journey of growing his clinic from humble beginnings in his parents’ granny flat to a thriving standalone location. We delve into how Yves works with student interns in their clinic and how he created an internship model that prepare…

In this podcast episode, Marion Giddy shares her experience of creating a leadership team in their clinic who can support their growth and create an impact on the local community. We also explore coaching, mentoring, and the skillset Marion has developed as a leader to help grow her team. We also discuss the challenges and opportunities of starting…

This week on the podcast, we are joined by Tessa Kennelly, Head of People Operations at Beyond. In this episode, we talk about the challenges and lessons Tessa learned during the COVID pandemic, tips for recruiting, attracting and retaining great team members, and how to encourage your team to practice clinic values. Tessa also shares her tips on h…

In this episode, we have an inspiring interview with Melissa Juzva, Director of Solution Psychology. She shares her experience and insights on how to help the next generation of therapists grow and find their own pathways, and how you can support your team through training and development. We also explore how investing in your team's growth transla…

Scaling your business while also having a growing family can be a tough challenge for practice owners, but with a solid strategy, it’s not impossible to strike a balance between business growth and family life. In this episode, we chat with Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children. Hannah shares the lesso…

In this episode, Jack and Ben talk about Patagonia’s bold move of ‘going purpose’ instead of going public and the lessons we can pick up from this purpose and impact-driven company. QUOTES “Money is just an amplifier. What you do with a little bit of money will be amplified when you have a lot of money.” “If we keep on saying, “I’ll give when I hav…

In this episode, Peter Birch, Host of the Talking HealthTech Podcast, lets us in on the latest scoop about tech in healthcare and how much this industry has grown over the years. He also talks about some of the new technologies that clinic owners can look forward to and how we can contribute to the development of better healthcare tech in our own w…

In this episode, Eric Gartner and Travis Brunn, Founders of SimpleSet, joins us in a conversation about starting a tech company and creating technologies that elevate the services of practitioners and improve patient outcomes. If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatme…

This week on the podcast, Christian Doran, Founder & CEO of RecoveryVR, talks to us about how immersive VR technologies can transform the way you do your therapy and rehab treatments and how patients are responding to treatment plans that incorporate these immersive VR technologies. If you want to know more about how you can incorporate different k…

In this episode, Dr. Theresa Kidd and Karl Smith from The Kidd Clinic share the insights and lessons they’ve learned on how they’ve grown practice and how team culture and having a mentor has helped them through their journey. They also talk about the role of branding in attracting the right types of people to your clinic and the routines and habit…

In this episode, we talk all things marketing – attracting new clients, branding, messaging and all that with Digital Strategist Michael Colman. Michael specializes in helping clinics grow their practice by providing the right tools and strategies tailor-fitted to the goals of your clinic. We also talk about what we can learn from high-performing c…

In this episode, we chat with Migration Lawyer Traci Chen about the benefits of hiring from overseas and how it can help your business grow. She also talks about the usual challenges you may encounter in recruiting skilled overseas talent and some things to keep in mind so that you can pick out the right person for your team. QUOTE “Your business c…

In this episode, Jack and Ben share an excerpt from the newly released Clinic Mastery book about the struggles of being a clinic owner and how you can get past the struggles so that you can grow yourself and your team. Get a copy of the Clinic Mastery book here! SHOW NOTES [02:19] Excerpt from the book [06:14] Having a healthy amount of skepticism …

This week, we continue with our C.R.E.A.T.E. Cash Flow Model series, and in this episode, we talk about the ‘E’ and ‘A’ of the cash flow model which is ‘Expense Efficiency’ and ‘Accounts’. For more information about our finance framework or if you need help with your cash flow strategy, reach out to us via our website or email Jack at jack@clinicma…

In this episode, we dive in once again into the C.R.E.A.T.E. Cash Flow Model and talk about how you can maximize your clinic’s cashflow by creating a cash allocation strategy. For more information about our finance framework, contact us via our website or email Jack at jack@clinicmastery.com. SHOW NOTES [01:31] Cash Allocation Strategy [03:02] Driv…

Money can be a touchy subject, especially for healthcare professionals who often value purpose over money. However, it is a great tool if you want to be able to help more people and create more impact. In this episode, we talk about the three levers for increasing your revenue so that you can grow your team, your clinic, and create a greater impact…

One of the biggest things that drive clinic owners and healthcare professionals to do what they do is having a sense of purpose in their job and knowing that they’ve impacted people’s lives at the end of the day. And one of the ways that you can expand your impact is by managing your cash flow so that with the increased revenue, you can expand your…

How you manage your clinic's cash flow is very important. Not only does it help you increase your business revenue, it can also greatly affect your personal wealth and the impact that your business creates in your community. In this episode, we talk about the CREATE Cash Flow Model for clinic owners and how it can help you be more in control of you…

As business owners, we work tirelessly to achieve growth and serve our clients excellently, oftentimes at the expense of our own health and leisure time. But is this the best way for us to achieve clinic growth? In this episode, Jack and Ben talk about a more sustainable way for clinics to grow and how rest and downtime can benefit your clinic more…

We have a special treat for all our listeners this week! If you want to know how to better handle tough conversations and how much your ROI can be when you invest in your team, we recommend you to check out the resources mentioned in this episode. MENTIONED RESOURCES Tough Conversations Checklist Employee Turnover Calculator Jack’s email If you fou…

In this episode, we chat with Dr. Wayne Mahmoud, Osteopath and Acupuncturist, about his book Two Hands: The Gamechanger Guide for Manual Therapists. He also shares some of the biggest lessons he’s learned about business and manual therapy, and how clinicians can grow beyond their current role. SHOW NOTES [03:18] Rapid-fire questions: reading list, …

In this episode, we talk about the different ways clinics and other businesses are innovating and creating remarkable client experiences through tech and how clinics are making their payment systems more seamless. We also take a closer look at businesses such as Physio Fit and Patagonia and glean some wisdom on how they are able to differentiate th…

In this episode, we listen in to Jack and Ben’s conversation about their recent insights on discipline, personal development, getting into deep work, and the benefits of solo retreats. SHOW NOTES [00:27] Jack’s solo retreat and what it taught him about discipline, silence, and spirituality [08:53] How to get into deep work (Jack’s version) [15:09] …

Growing your clinic can be mentally and emotionally taxing, especially if you're a new clinic owner who has no idea how to run a business. But with the right guidance, you'll be well on your way to running a thriving clinic and growing your team. In this episode, Brogan Pearsall, Owner of Undefeeted Podiatry, talks about the challenges she went thr…

Four years in uni has prepared us well to take on a practitioner role. But once you transition to being a clinic owner, you may find yourself struggling with this new role and the new challenges that come with it. This is where having a business coach comes in handy. In this episode, we talk about business coaching, how to find the right coach, and…

This week on the podcast, we have Barry Nguyen, Serial Tech Entrepreneur, Physio Practitioner, and Co-Founder of HealthAide, and he talks about how his passion for helping people has led him into the tech startup world. Barry also gives practical advice to clinic owners who want to venture into tech entrepreneurship, how to manage risks and handle …

Precise diagnoses and great results begin with accurate assessments. And with technologies such as the intuitive AxIT System, practitioners can now make better assessments based on measurable and objective data. In this episode, we explore the AxIT System with Andrew Lemon, Director of customer Experience at Strength By Numbers. We also talk about …

Are you thinking about hiring a VA or building a Virtual Team but you’re not sure where and how to start? In this episode, Rachel Dool, Founder of Just In Time Virtual Assistants, talks about the things we need to know before hiring a VA, the pros and cons of local and off-shore VAs, working with a remote team, and how your clinic can benefit from …

One of the ways you can improve client experience is by providing modern, easy, and transparent payment and claims solutions to your clients. And today on the podcast, we are going to talk about one of the most innovative fintech companies in recent years — Medipass. In this episode, Medipass CEO Jonathan Davey talks to us about what Medipass is, i…

This week on the podcast, we chat with ITGenius’s CEO Scott Gellatly about cloud-based technologies that we can integrate into our clinic systems so that we can streamline our workflow and give more time towards helping more people. We also talk about Google Suite and Google Data Studio and how we can use them to improve our processes, ensuring the…

What if we can create more impactful treatment plans without increasing the cost and time spent in therapy sessions, and make therapy more accessible to people? In this episode, we talk about Theratrak with Founder Laura Simmons. Laura talks about her inspiration for Theratrak and how it can help significantly improve therapy outcomes by increasing…

There are many advantages to having business partnerships. It does not only help you reach more potential clients and team members but also gives you an opportunity to work with other business owners to create an impact on your community. It can also affect your branding as a clinic. In this episode, we talk about the three key elements of partners…

How does one build a remarkable brand? How do you attract the right people to your clinic? Where do we start with publishing content? This week on the podcast, we talk about one of the seven Degrees of Clinic Mastery, which is Brand, specifically around building a brand that attracts the right team members, clients, and partners through content cre…

In just five years, A Growing Understanding has grown into a team of 21 Speech Pathologists across four locations here in Australia. When asked how they were able to reach such incredible growth, Director Lauren Haskins highlights two pivotal factors - culture and community. This week on the podcast, Lauren talks about how clinic culture and commun…

The recruitment process is probably one of the most challenging aspects of growing a business. It’s also one of the most crucial first steps in ensuring that you continue to cultivate a healthy work culture. But it is time-consuming and can overwhelm clinic owners who are also in a recruiter role. So how can we simplify this process so that we can …

Physio Group South-west has become a Certified Great Place To Work® since June 2021, with 95% of employees saying it is a great place to work compared to 55% of employees at a typical Australia-based company. With this experience under her belt, Jasmine Hulls, Practice Principal at Physio Group South-west, shares her insights on workplace culture, …