Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of k ...
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810: Building Your Dental Dream Team: Retention Through Shared Values – Heather Crockett
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Dentistry isn't the hard part about being a dentist — it’s finding and keeping great people! To help you make it a little bit easier, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share ACT’s tools and resources for developing and implementing your core values. To learn the secret to a successful practice, listen to E…
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809: Why Would a Patient Choose You as a Dentist? – Dr. Jim Otten
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809: Why Would a Patient Choose You as a Dentist? – Dr. Jim Otten There are over 200,000 dentists in the U.S. So, why would a patient choose your practice? To help you answer that question, Kirk Behrendt brings back Dr. Jim Otten, co-instructor of Global Diagnosis Education, with advice for differentiating your business and giving patients an excep…
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808: Sharpen Your Vision: Defining Your Core Values – Part 3 – Robyn Theisen
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808: Sharpen Your Vision: Defining Your Core Values – Part 3 – Robyn Theisen To continue the series on sharpening your vision, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, with a framework to help you define, establish, and carry out your core values. It is one of the most important things you will ever do as a business ow…
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807: Sharpen Your Vision: Defining Your Core Purpose – Part 2 – Carlie Einarson
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807: Sharpen Your Vision: Defining Your Core Purpose – Part 2 – Carlie Einarson In part two of this four-part series, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with the next building blocks to sharpen your vision: defining your core purpose. She explains why crafting a strong core purpose is important, the steps to do…
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806: 6 Critical Questions to Sharpen Your Vision – Part 1 – Miranda Beeson
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806: 6 Critical Questions to Sharpen Your Vision – Part 1 – Miranda Beeson Directionless driving will get you stranded — and it’s the same for your business! In part one of a four-part series, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, with a strategic plan to help you get to where you want to go. Start answering these s…
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805: Answers to 3 of the Biggest Questions in Dentistry – Dr. Christian Coachman
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805: Answers to 3 of the Biggest Questions in Dentistry – Dr. Christian Coachman How will dentistry be in the future? What should dentists today focus on? Is balance possible in this profession? To thoughtfully answer these three big questions, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, with his advice for na…
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804: Am I Overtreating My Patients? – Dr. Drew McDonald
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804: Am I Overtreating My Patients? – Dr. Drew McDonald Doctors treat diseases as soon as they see it. They don't wait until the final stage! So, why aren't dentists doing the same? To encourage you to start diagnosing more and treating patients early, Kirk Behrendt brings back Dr. Drew McDonald from the Chicago Study Club to explain the consequenc…
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803: Inside the Minds of Dentistry’s Rising Stars: What Really Matters to Patients! – Dr. Christopher Mazzola & Dr. Charlie Ward
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You're a dentist — not a hammer! Stop forcing treatment on patients and start guiding them toward it instead. To help you make that happen, Kirk Behrendt brings back Dr. Christopher Mazzola and Dr. Charlie Ward, visiting faculty from the Pankey Institute, to share what they’ve uncovered about the new patient process and how to find the things that …
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802: From Metrics to Excellence: How to Make Your Data Work for You! – Dr. Barrett Straub
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802: From Metrics to Excellence: How to Make Your Data Work for You! – Dr. Barrett Straub You care about your business more than anyone else. For that reason, it’s up to you to understand your numbers! To help you lean into the data you need, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to share the top key metrics to track in every asp…
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801: Your Practice, Your Life: Unlock Freedom – Miranda Beeson
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801: Your Practice, Your Life: Unlock Freedom – Miranda Beeson Dentistry can give you the life you want. So, why do you dread going into the office? Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to tell you it’s not the dentistry giving you the Sunday scaries — it’s how you're doing it. To help you overcome burnout and take…
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800: Are You Being Undervalued in Your Own Practice? Discover the Power of Doctor Endorsement! – Debra Engelhardt-Nash
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800: Are You Being Undervalued in Your Own Practice? Discover the Power of Doctor Endorsement! – Debra Engelhardt-Nash If your team members don't endorse you, patients won't want to be there! Doctor endorsement is critical for success. To help your team do it right, Kirk Behrendt brings back Debra Engelhardt-Nash, co-founder of The Nash Institute, …
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799: How to Care and Thrive Through Sustainability
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Sustainability is a hot topic — and this isn't just another trend! Our planet is in crisis, and we have a responsibility to act. To share what you can do as a dentist to reduce your footprint on Earth, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his friend Dr. Markus Tröltzsch, co-founder of Greenvi…
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798: More Patients or Higher APV? The One Metric You Must Focus on for Real Growth – Dr. Barrett Straub
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798: More Patients or Higher APV? The One Metric You Must Focus on for Real Growth – Dr. Barrett Straub You need patients to run your practice. But more isn't always better! To help you understand what makes patients valuable for your business, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to explain annual patient value and the six step…
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797: Struggling With Finding Team Members? Discover the Long-Term Solution Dentists Can't Afford to Ignore – Alan Twigg
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797: Struggling With Finding Team Members? Discover the Long-Term Solution Dentists Can't Afford to Ignore – Alan Twigg You tell future patients why they should choose your practice. But how about future team members? Do you offer more than benefits and a paycheck? If not, don't miss this episode! Kirk Behrendt brings in Alan Twigg, co-owner of Ben…
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796: Annual Review 911: It’s Time for Change – Heather Crockett
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796: Annual Review 911: It’s Time for Change – Heather Crockett Who are the most important people in your practice? If you said your patients, listen to this episode! Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to explain why your team comes first — not your patients. Start putting your energy where it matters most! To…
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795: From Headaches to Happiness: How to Have More of the Patients You Love to See – Adriana Booth
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It’s Sunday night, and you're looking at Monday’s schedule. You see names you don't want to see, and you dread going to work. Wouldn't it be great to see only your favorite patients? It’s possible to do, and this episode teaches you how! Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to help you keep the patients who value y…
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794: 3 Reasons Why You Need a Vacation – Ariel Juday
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794: 3 Reasons Why You Need a Vacation – Ariel Juday Rest is a requirement — not a reward! If you don't have a vacation in your schedule, you'll want to after this episode! Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to explain how taking time away from the office can improve your health and well-being. As a bonus, it will …
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793: The Biggest Misconceptions About Centric Relation Every Dentist Needs to Know – Dr. Jim McKee
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793: The Biggest Misconceptions About Centric Relation Every Dentist Needs to Know – Dr. Jim McKee If you're intimidated by centric relation, this is the episode for you! To increase your understanding and appreciation of CR, Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to explain what it means, why it’s misunderstood, an…
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792: Creating a 6-Star Patient Experience in Your Practice – Adriana Booth
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792: Creating a 6-Star Patient Experience in Your Practice – Adriana Booth For patients, the dental office is a scary place. It doesn't have to be, and to help you design a six-star experience, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to share a framework that will help you go above and beyond your patients’ expectatio…
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791: The Slow Dentistry Revolution: Why Dentists Are Changing the Way They Work – Dr. Christian Coachman & Dr. Miguel Stanley
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Whether it’s pasta or dentistry, good things take time — and great things take even longer! To help you slow down the way you practice, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his friend, Dr. Miguel Stanley, founder of Slow Dentistry Global Network, to explain the slow dentistry movement and how…
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790: One Word That Creates an Amazing Team – Dr. Marco Brindis
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790: One Word That Creates an Amazing Team – Dr. Marco Brindis The Beatles said it best — love is all you need! But maybe you don't love the people you see four days a week. To explain how that can change, Kirk Behrendt brings back Dr. Marco Brindis, former chairman of the prosthodontics department of Louisiana State University, to share his journe…
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789: Why Most Dentists Fail at Goal-Setting and How You Can Succeed! – Miranda Beeson
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We all have a hundred goals we want to achieve. But without strategic planning, setting goals is not enough — especially for your practice! To explain why your goal-setting is falling short and how to make it work, Kirk Behrendt brings in Miranda Beeson, ACT’s director of education, with tools and resources to help you set realistic targets that yo…
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788: The Story Behind the Dental Heroes Podcast – Dr. Paul Etchison
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788: The Story Behind the Dental Heroes Podcast – Dr. Paul Etchison Do you want to make $1 million a year or more working three days a week or less? To find out how it’s possible, keep listening! Kirk Behrendt brings in Dr. Paul Etchison, creator and host of the Dental Practice Heroes podcast, to share how he found balance between his work and home…
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787: 3 Common Dental Marketing Mistakes & How to Fix Them – Andre Santos
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787: 3 Common Dental Marketing Mistakes & How to Fix Them – Andre Santos Marketing is all about ads and social media. Right? While those are key elements, there is a lot more to the process. To demystify dental marketing and help you drive growth, Kirk Behrendt brings in Andre Santos, co-founder of Pain-Free Dental Marketing, to share three common …
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786: Why Every Practice Needs a Clinical Leader – Rachel Wall
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786: Why Every Practice Needs a Clinical Leader – Rachel Wall Every practice needs a clinical leader. But being a clinical leader doesn't mean being a clinical dictator. To explain how to be a strong, collaborative leader that sets the best standards of care, Kirk Behrendt brings back Rachel Wall, CEO and founder of Inspired Hygiene, to share her b…
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785: Two Brilliant Clinical Minds Are Better Than One – Dr. Christian Coachman
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If you've never heard Dr. John Kois speak, now is the time! Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to talk about an upcoming, once-in-a-lifetime event with Dr. Kois and Dr. Coachman. You will hear two perspectives from two brilliant minds about optimizing clinical outcomes through digital dentistry. To le…
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784: Unlocking the Power of Influence in Your Dental Practice – Dr. Christopher Phelps
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784: Unlocking the Power of Influence in Your Dental Practice – Dr. Christopher Phelps Do you wonder why patients decline treatment? Do you wish your team would get things done? Then you need to harness the power of influence! To help you understand the principles behind motivating others, Kirk Behrendt brings back Dr. Christopher Phelps, CEO of Th…
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783: How to Niche Your Practice to Increase Your Production and Get More Time Off – Dr. Haissam Dahan
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783: How to Niche Your Practice to Increase Your Production and Get More Time Off – Dr. Haissam Dahan If you're a general dentist, you do a little bit of everything. But there's a way to reduce competition, attract your ideal patients, and work less without doing it all. Having a niche is the best way to grow your practice, and today’s guest shares…
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782: Synthetic Opioids in Dentistry – Tom Viola, R.Ph., C.C.P.
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782: Synthetic Opioids in Dentistry – Tom Viola, R.Ph., C.C.P. We think we know about drugs and the people who use them. But there is so much we get wrong — and it could be harming our patients! To help you prevent harm and improve your prescribing practices, Kirk Behrendt brings back Tom Viola, “Mr. Pharmacology” and founder of Pharmacology Declas…
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781: What to Say When a New PPO Patient Calls Your Out-Of-Network Office – Dr. Barrett Straub & Dr. Christopher Mazzola
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781: What to Say When a New PPO Patient Calls Your Out-Of-Network Office – Dr. Barrett Straub & Dr. Christopher Mazzola A new patient calls your office. They're PPO and ask the dreaded insurance questions. What do you say to bring them in? If you're feeling stuck, keep listening to this episode! Kirk Behrendt brings back Dr. Barrett Straub, ACT’s C…
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780: Why You Shouldn't Ignore Sleep in Your Dental Practice – The Business of Sleep Explained – Dr. Mark Murphy
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Too many people have sleep apnea — and too many people go undiagnosed and untreated! There is a way to help these patients, and that is to include dental sleep medicine in your practice. To help you do it effectively, Kirk Behrendt brings back Dr. Mark Murphy, executive director of the International Academy of Sleep, with advice for helping sleep-d…
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779: The Restorative Diagnostic Practice – Dr. Jim McKee
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You're always busy — yet you make no money! Being a referral-based, fee-for-service, and diagnostic practice is the way to fix it, and Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share how to successfully build this type of practice. Enjoy dentistry while still making money! To learn how, listen to Episode 779 of The …
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778: Are You Billing Your Full Fee? – Ariel Juday
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You think you're billing your full fee — but you're not! So, to help you get the pay you deserve, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to explain why billing your full fee is crucial, how to train your team members to do it, and ways to not be the limiting factor to collecting your full fee. Stop working one out of e…
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777: Why Objections Are a Gift – Miranda Beeson
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Objections are a normal part of your practice. They are also opportunities if you change your mindset! To help you reframe objections and see them as gifts, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, with advice and strategies so you can overcome the most common objections you hear in your office. Help more of your pati…
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776: How We Created a Great Dentist-Assistant Team – Dr. Charlie Ward & Ale Gonzalez
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776: How We Created a Great Dentist-Assistant Team – Dr. Charlie Ward & Ale Gonzalez To create the best experience for your patients, you need the best people on your team. To show what that looks like, Kirk Behrendt brings back Dr. Charlie Ward and his amazing assistant, Ale Gonzalez, to share their tips for cultivating a great team relationship. …
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775: PPO Write-Offs Demystified: Unlock Strategies to Retain More of Your Hard-Earned Money! – Dr. Barrett Straub & Christina Byrne
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775: PPO Write-Offs Demystified: Unlock Strategies to Retain More of Your Hard-Earned Money! – Dr. Barrett Straub & Christina Byrne Do you want to trade more time at the office for less energy, less money, and less memories with your family? If you want to stop giving up your time for write-offs, don't miss this episode! Kirk Behrendt brings back D…
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774: Ideal Dentistry and the Importance of Comprehensive Care – Dr. Christian Coachman & Dr. Rick Roblee
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Dentistry uses modern technology — but the dentistry that's done is not always modern. We are still treating symptoms rather than identifying the cause, and this leads to further problems down the line. There is a better way to help patients, and Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his mento…
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773: Consistency is King: Unlock the Hidden Path to More Success - Dr. Kevin Groth
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773: Consistency is King: Unlock the Hidden Path to More Success - Dr. Kevin Groth Do you ever feel like your life is falling apart? Are you overwhelmed and exhausted every day that you work? There's one habit that can help you fix that! Being consistent is one of the greatest things you can do. To explain how this is the key to a better life, Kirk…
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772: Tracking Success: Data Insights for Thriving Dental Practices! – Angela Heathman
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772: Tracking Success: Data Insights for Thriving Dental Practices! – Angela Heathman If you're at the office over 200 days, that's too much time at work! You can be there less and make more money — you just need to understand your data. To offer some insight into the numbers you need to know, Kirk Behrendt brings back Angela Heathman, one of ACT’s…
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771: How Do We Create a Patient-Centric Care Plan? – Katrina Sanders
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771: How Do We Create a Patient-Centric Care Plan? – Katrina Sanders There are 32 white structures in your patients’ mouths — and it’s not the only thing you need to treat. Dentistry is important for whole-body health, and each body that comes in is different from the next. It’s time to drop the one-size-fits-all approach and create a patient-centr…
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770: Dental Overhead Essentials: 2 Aspects You Can't Ignore – Christina Byrne
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770: Dental Overhead Essentials: 2 Aspects You Can't Ignore – Christina Byrne If you want to make smart business decisions, there's one important thing you need to know. Overhead is the key, and Kirk Behrendt brings back Christina Byrne, ACT’s director of operations and amazing coach, with a framework to help you think better about overhead and max…
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769: 1 Tip for Team Problem Solving – Miranda Beeson
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You have a million problems to solve in your business. Do you know what else you have? An amazing team that can help you. All you need to do is empower them! To help them support you in the way you need, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to share one tip for effectively solving problems with your team. Remember…
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768: Breaking Down the Barriers in Dentistry & Medicine – Dr. Tiffany Lamberton
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768: Breaking Down the Barriers in Dentistry & Medicine – Dr. Tiffany Lamberton Your body is interconnected. If you’ve hurt your neck, you’ve probably hurt your jaw joints. But if they go hand in hand, why don't more dentists collaborate with their medical colleagues? To break down the barriers between dentistry and medicine, Kirk Behrendt brings i…
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767: The Dentist’s Life Management System – Dr. Christian Coachman & Dr. Konstantin Kross
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Do you want a more balanced life, but don't know where to start? It’s not as complicated as you think! To help you simplify the process, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, and his guest, Dr. Konstantin Kross, to share the dentist’s life management system, a simple way to organize your time and energy …
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766: Retention Revolution: 1 Impactful Way to Keep Your Patients – Carlie Einarson
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Is your practice a leaky bucket? Do you keep pouring water in, only to have most of it flow back out? Then it’s time to plug those holes! To help you fix your bucket, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with a framework to improve patient retention. Keep your schedule full, and with the right type of people! To …
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765: Outshine Competitors, Release Your 3 Uniques – Courtney Dalton
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29:56
765: Outshine Competitors, Release Your 3 Uniques – Courtney Dalton Many dentists provide great dentistry. So, why should a patient come to you? To help you answer this important question, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, with strategies to find three things your practice is uniquely good at. Become better at…
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764: Cash Flow Kings and Queens: The Dentist’s Guide to Mastering Accounts Receivable – Ariel Juday
56:35
56:35
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56:35
764: Cash Flow Kings and Queens: The Dentist’s Guide to Mastering Accounts Receivable – Ariel Juday What is your favorite collections agency? Your answer should be, “None of them!” Sending patients to collections is not worth the hassle. Instead, you should prevent getting to this point in the first place. To help you master accounts receivable and…
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763: Leadership for the Restorative Dentist – Kirk Behrendt DOT Fest Exclusive
56:05
56:05
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56:05
763: Leadership for the Restorative Dentist – Kirk Behrendt DOT Fest Exclusive In this special episode, Kirk Behrendt shares his exclusive presentation from the Dental Online Training Fest. He shares some of the basic principles that will elevate your leadership skills and help you create the practice you dream of. To learn the blueprint for a bett…
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762: Cosmetic Dentistry vs. Healthcare Dentistry – Dr. Christian Coachman
54:38
54:38
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54:38
What is the number-one enemy of teeth? Sometimes, it’s the dentist! Esthetic dentistry is rising in popularity — and harming many patients. To highlight the difference between esthetic and healthcare dentistry, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to explain why esthetics has its place, but shouldn't be…
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761: The Energy Quotient & How Many Days You Work for Free as a Dentist – Dr. Barrett Straub
33:59
33:59
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33:59
761: The Energy Quotient & How Many Days You Work for Free as a Dentist – Dr. Barrett Straub You've put a ton of time, money, and effort into becoming a dentist. You deserve to make a profit! If that sounds impossible, keep listening. Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to explain why working harder isn't making you more money,…
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