أفضل بودكاسات Telus International (2024)

1
How can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric) 36:08

15h ago36:08

36:08

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured. According to Forrester’s Budget Planning Guide 2025: Customer Experience, while 99% of CX decision-makers list CX improvements as a top priority of senior executives, only 40% antici…

1
How can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman) 33:13

1M ago33:13

33:13

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand. An effective rebranding strategy can serve to reposition a company, product or service to better align with customer expectations. But it’s not a given; to retain existing customers and attra…

1
What does customer loyalty look like in the age of AI? (feat. Shep Hyken and Colin Shaw) 33:16

2M ago33:16

33:16

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers. According to TechSee, a visual customer experience solutions provider and technology partner of TELUS Digital, more than one in …

1
How can you act as a customer experience change agent in your organization? (feat. Blake Morgan and Lori Branton) 29:53

3M ago29:53

29:53

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations. Customer centricity goes beyond providing good customer service, relying on company leadership to consider eve…

1
How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell) 30:59

4M ago30:59

30:59

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences. Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates…

1
How can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand) 43:04

5M ago43:04

43:04

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth. According to Nielsen, 88% of consumers trust recommendations from friends and family over all other for…

1
What is the Frank And Oak secret for adapting to changing customer preferences? 21:19

6M ago21:19

21:19

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy. Founded in 2012 as an online-only menswear retailer, Frank And Oak …

1
What trends are shaping customer experiences in 2024? 27:51

7M ago27:51

27:51

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024. Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and oppo…

1
How can employee-facing technology improve your customer experience? 24:32

8M ago24:32

24:32

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience. Tools like agent-assist bots and internal collaboration platforms can enable team members to work effective…

1
Has the time come to prioritize voice-first experiences? 31:14

10M ago31:14

31:14

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future. Voice technology offers distinct advantages over other forms of inputs, allowing for lower effort customer int…

1
Are these digital CX resolutions on your list for 2024? 20:49

11M ago20:49

20:49

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year. We’ve asked a number of big questions this past season, covering topics like automation, changing cust…

1
What do people get wrong about automation? 26:10

12M ago26:10

26:10

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX). Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensi…

1
How can start-ups achieve the same world-class customer experience as a Fortune 500 company? 26:44

1y ago26:44

26:44

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment. To succeed in the marketplace, start-ups need to provide CX that's se…

1
How can brands rethink data security to maintain customer trust? 31:16

1y ago31:16

31:16

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at…

1
How can brands leverage innovation to recruit top-tier talent? 25:38

1+ y ago25:38

25:38

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. The job market is changing at a faster pace than ever, and to keep up, brands need to continually recalibrate their recruitment processes to ensure they’re attracting top candidates. A shift in strategy and the leveraging of technology and automation can help companies position …

1
How do customer expectations change in difficult economic climates? 21:07

1+ y ago21:07

21:07

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss how customer expectations change in difficult economic climates — and the ways brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, former vice pre…

1
How can brands keep up with algospeak? 21:11

1+ y ago21:11

21:11

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, former vice p…

1
A trailer for now: Questions for now - Compelling perspectives on digital CX 0:58

1+ y ago0:58

0:58

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience (CX). Join host Robert Zirk as he asks big thinkers today’s big questions. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of…

1
Matt Dixon on overcoming customer indecision 25:08

2y ago25:08

25:08

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, "The JOLT Effect: How high performers overcome customer indecision." Matt takes us through the bane of every salesperson's existence: …

1
Should I move from Nigeria to Canada? - Tobi Oluwole, Sales Lead @ Shopify | Helping unfulfilled and underpaid employees transition into better careers with 3Skills 31:20

2+ y ago31:20

31:20

Entrepreneur, Sales Leader & Coach with experience building high-capacity teams and profitable online businesses. https://www.linkedin.com/in/thetobioluwole/ CEO & Co-Founder The3Skills Ottawa, Canada Area https://www.the3skills.com/pivot Our mission is to create the world's most employable candidates by teaching people how to communicate their val…

1
How do I move from South America to Canada? - Maria Becerra, CBAP/DS4A Fellow, Founding President of IIBA Hamilton Chapter 43:03

2+ y ago43:03

43:03

My name is Maria, and as an Industrial Engineer, Certified Business Analysis Professional (CBAP®), and Data Science Fellow I take advantage of my analytical and people skills to help organizations make process and data-driven decisions. In addition to my corporate job, I volunteer at IIBA Hamilton, AI for Good, and Neutrify, fulfilling my passion f…

1
Can International Students become Entrepreneurs? - Naresh Ravula, Startup Founder | Certified NFT Expert | NFT Advisor | Web 3 Enthusiast | Public Speaker 48:24

2+ y ago48:24

48:24

Innovative and performance-driven entrepreneur with a deep passion for web 3 technology, business and food. Certified NFT Expert & Project management professional with experience in managing all aspects of the business development. Poses the ability to work and remain calm under pressure, excellent leaderships skills and great time management skill…

1
Seth Earley on setting the groundwork for AI implementation 33:38

2+ y ago33:38

33:38

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Seth has more than twenty years of expertise in data and information architecture, knowledge strategy, search based applications and inf…

1
Bitpanda on the future of investing 25:38

3y ago25:38

25:38

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Lukas Enzersdorfer-Konrad, chief product officer at Bitpanda. The company is an all-in-one digital platform used for investing in stocks, exchange traded funds (ETFs), metals, cryptocurrencies and crypto indices. Tu…

1
How a modern fintech is transforming traditional banking 20:45

3y ago20:45

20:45

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Ante Spittler, co-founder and CEO of Moss. The company offers an all-in-one solution for intelligent spend management, with the aim to be the leading financial management platform for businesses across Europe. Tune …

1
Spotify and the future of intelligent automation 35:05

3y ago35:05

35:05

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning as well as some of the best…

1
How to engage a remote workforce with technology 35:40

3y ago35:40

35:40

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. TELUS International uses Workvivo internally to keep our team m…

1
Tackling modern governance with Diligent 28:42

3y ago28:42

28:42

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Dottie Schindlinger, executive director of the Diligent Institute and co-host of the Corporate Director Podcast for Diligent Corporation. Diligent helps companies manage their governance, risk and compliance require…

1
To Windsor or not to Windsor - How Networking, Faith and Building Relationships in Canada helps open doors? - Prince John 33:42

3y ago33:42

33:42

This podcast is ranked globally in the Top 10% https://www.listennotes.com/podcasts/wisen-up-move-to-canada-canada-immigration-fw0MryBv8ta/ Hello! I’d like to invite you to our community, WisenUp! Canada. It takes less than a minute to join and together we’re sharing our stories, experiences, and ideas. You will find all the information you need to…

1
To Study or not to Study in Canada - #JobTips for International students - Pat Chaisang (Product Manager @ TELUS, CEO-Empower International Students, BBA - Simon Fraser University) 37:58

3y ago37:58

37:58

This podcast is ranked globally in the Top 10% https://www.listennotes.com/podcasts/wisen-up-move-to-canada-canada-immigration-fw0MryBv8ta/ Hello! I’d like to invite you to our community, WisenUp! Canada. It takes less than a minute to join and together we’re sharing our stories, experiences, and ideas. You will find all the information you need to…

1
To Canada or not to Canada - How tough times create strong people? - Simran Kaur (160k YouTube Channel host, CANGUIDE App Developer, Entrepreneur) 43:37

3y ago43:37

43:37

This podcast is ranked globally in the Top 10% https://www.listennotes.com/podcasts/wisen-up-move-to-canada-canada-immigration-fw0MryBv8ta/ Hello! I’d like to invite you to our community, WisenUp! Canada. It takes less than a minute to join and together we’re sharing our stories, experiences, and ideas. You will find all the information you need to…

1
Coding the future with Sinead Bovell 35:36

3y ago35:36

35:36

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. On this episode of TELUS International Studios, we're joined by Sinead Bovell, the founder of WAYE, a community where young entrepreneurs learn about business, technology, ethics and the future. Sinead dives into some of the ethical questions that companies using or designing te…

1
Employers as educators 43:27

3+ y ago43:27

43:27

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. COVID-19 restrictions have greatly impacted higher education, leaving students young and old asking the question: “are traditional degrees even worth it anymore?” This question is especially relevant as more and more organizations are offering training/development programs for t…

1
How to become a PROJECT MANAGER in Canada? - VAGISH SHARMA (PMP®,MBA) 42:10

3+ y ago42:10

42:10

This podcast is ranked globally in the Top 10% https://www.listennotes.com/podcasts/wisen-up-move-to-canada-canada-immigration-fw0MryBv8ta/ Hello! I’d like to invite you to our community, WisenUp! Canada. It takes less than a minute to join and together we’re sharing our stories, experiences, and ideas. You will find all the information you need to…

1
How to create a SIDE INCOME in Canada? - NAV BINDRA (YouTuber, Entrepreneur, Data Insights) 21:12

3+ y ago21:12

21:12

This podcast is ranked globally in the Top 10% https://www.listennotes.com/podcasts/wisen-up-move-to-canada-canada-immigration-fw0MryBv8ta/ Hello! I’d like to invite you to our community, WisenUp! Canada. It takes less than a minute to join and together we’re sharing our stories, experiences, and ideas. You will find all the information you need to…

1
How to START A BUSINESS, LAUNCH THE RBC AWARD and win the Queen's medal in Canada? - NICK NOORANI ('The Godfather' of Canadian Immigration) 38:26

3+ y ago38:26

38:26

This podcast is ranked globally in the Top 10% https://www.listennotes.com/podcasts/wisen-up-move-to-canada-canada-immigration-fw0MryBv8ta/ Hello! I’d like to invite you to our community, WisenUp! Canada. It takes less than a minute to join and together we’re sharing our stories, experiences, and ideas. You will find all the information you need to…

1
What are the shortcuts to FASTER RECRUITMENT in Canada? - NISHANT KALIA (Recruiter) 28:47

3+ y ago28:47

28:47

This podcast is ranked globally in the Top 10% https://www.listennotes.com/podcasts/wisen-up-move-to-canada-canada-immigration-fw0MryBv8ta/ Hello! I’d like to invite you to our community, WisenUp! Canada. It takes less than a minute to join and together we’re sharing our stories, experiences, and ideas. You will find all the information you need to…

1
How to switch from Business Analysis to Product Owner in Canada? - MOUMITA BISWAS (Product Owner, CSPO) 21:36

3+ y ago21:36

21:36

Are you a Business analyst trying to break into the Canadian Market? Would you like to pivot into being a product owner/product manager? What strategies/tools should you employ to set yourself apart from the competition? ♟Immigrant life is like a game of chess♟.🕹🎮 You have moves to find a house, moves to find a job, moves to feed and clothe your fa…

1
What are the different COURSES/JOBS available in Canada? - MERWYN PAUL (International Student Recruitment Manager) 29:20

3+ y ago29:20

29:20

How many of you would like to study in Canada? What websites do you use to find out about the best college courses applicable to you? What courses are in demand in Canada? What sectors are hiring in Canada? Our next Podcast Guest goes behind the scenes and reveals the life of an International Recruitment Manager with over 10 years of experience pla…

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How to get 3 CERTIFICATIONS in 6 MONTHS before arriving in Canada? - NIKHIL PAL SINGH (PMP® CSM® CSSGB) 30:56

3+ y ago30:56

30:56

This podcast is ranked globally in the Top 10% https://www.listennotes.com/podcasts/wisen-up-move-to-canada-canada-immigration-fw0MryBv8ta/ Hello! I’d like to invite you to our community, WisenUp! Canada. It takes less than a minute to join and together we’re sharing our stories, experiences, and ideas. You will find all the information you need to…

1
How does an HR manager land a job in Canada with NO CERTIFICATIONS? - SOUMYA SHAMA (HR Manager) 46:48

3+ y ago46:48

46:48

🧗‍♀️For those of you who are going through a tough time and felt like giving up, this is an inspiring podcast. Things I learned from this conversation are:👨‍💻 💥How an HR manager can land a role without Canadian education or certification during the pandemic in 2020? 💥Why even working at Dollarama can be a great networking opportunity? 💥How living d…

1
What financial mistakes to avoid in Canada? - RON JOHNSON (Canadian Personal Finance Session) 36:52

3+ y ago36:52

36:52

Key Takeaways: Common financial mistakes Canadian Newcomers Make How quickly can you improve and boost your Credit Score? How many credit cards and credit accounts should you have? What are the common mistakes # international students make with their credit? Difference between Line of credit, Loans, Credit cards and RRSPs Today's guest is our very …

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Why should International Students move to Canada? - RUJU BHATT (Product Owner, CSPO®) 31:23

3+ y ago31:23

31:23

In this episode of Wisen Up podcast, we have turned the tables a bit as our host Ruju is being in turn interviewed and rightly so as Ruju embodies yet another story of a successful immigrant who was once just as unsure and insecure as any newcomer is. In today's podcast, our guest gets candid about her journey from the time she took the decision to…

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When should I move to Canada? - JACQUELINE HU (Talent Management) 38:38

4y ago38:38

38:38

💆‍♀️🏖Jackie took her first break in her corporate career after landing in Canada. (#wisenup). She moved with her husband and little daughter and enjoyed dropping and picking her up from school. #canadajobs 💥How did she manage to land her HR manager position without any Canadian experience, certifications or Education? 💥What government employment ag…

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How do I get a job before I move to Canada? - TRINADH MOGANTI (Full Stack Developer/Arrive Ambassador) 39:55

4y ago39:55

39:55

We all love a good story. We love learning from other's mistakes. We innately know we don't have to reinvent the wheel. Our guest today has mastered this art of learning from others. He contacted his peers and seniors who made the trip to Canada before him. He joined online groups and forums to listen to what others had to say. He decided he would …

1
What are the challenges in moving to Canada? - SAM THOMAS (Real Estate Investor, Banker) 25:00

4y ago25:00

25:00

Sam is a banker with RBC now and he started his Canadian journey working at Whole foods. :) For a lot of immigrants and especially the ones who have already had well-established careers in their countries, moving to a new country means reworking for previously obtained achievements. For someone like Sam, who has had multiple job profiles, restricti…

1
Why should I move to Canada? - SAUGATA DAS (Program Manager and Scrum Master) 33:19

4y ago33:19

33:19

What did Saugata do differently that helped him secure 2 to 3 HR interviews per day as soon as he landed in Canada? How easy or difficult is it for a candidate with 10 to 15 years of experience in the IT sector to find a job in Canada? What software tools did he use to ensure his high recruitment conversion ratios? How did he line up 30 interviews …

1
How Patagonia's employee engagement leads to great CX 40:53

4y ago40:53

40:53

Note: Since publishing this episode, we’ve rebranded to TELUS Digital. It makes good business sense: happy employees lead to happy customers. On this episode, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that’s stitched into Patagonia’s fabric. Culture, purpose…

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