أفضل بودكاسات Sam Gautam (2024)

1
Empanadas and Home Security: How Employee Experience Shapes Customer Loyalty 18:38

20d ago18:38

18:38

In this episode of CX Decoded, Dom Nicastro, editor-in-chief at CMSWire, and Michelle Hawley, senior editor at CMSWire, explore the intersection of employee experience (EX) and customer experience (CX) within the marketing landscape. The episode features insights from Gautam Pantakar, GM of Oldfield, and DeLu Jackson, executive VP and chief marketi…

1
Mind and Machine: Two Paths to Marketing Mastery 17:32

2M ago17:32

17:32

We cover today the convergence of humanity and technology in today’s marketing landscape, featuring insights from Karna Crawford, CMO at Marqeta, and Tom Wentworth, CMO at Recorded Future. In this episode, Karna shares her insights on how to bring a little bit of humanity into B2B marketing — while still getting all the benefits of modern-day techn…

1
The New Digital Frontiers of Customer Service Excellence 19:19

3M ago19:19

19:19

In this edition of CX Decoded, we discuss how large language models are enabling more natural and efficient customer interactions, reshaping the way contact centers operate. Learn about the importance of meeting rising customer expectations, the shift from cost-cutting to prioritizing customer service excellence and the rapid acceleration of digita…

1
Building a Culture of Accessibility: Shelby Mitchell, Discover 19:33

4M ago19:33

19:33

In this in-depth conversation, Shelby Mitchell of Discover shares how her personal experiences have influenced her career, driving notable improvements in accessibility at Discover. Her story highlights the powerful blend of personal commitment and corporate duty in fostering inclusive digital spaces.…

1
लुका 2:06:26

4M ago2:06:26

2:06:26

लुका--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
Intersection of CX and Service Design: Karan Thaker, Northwestern Mutual 37:34

5M ago37:34

37:34

This episode of CX Decoded, brought to you by CMSWire, features Karan Thaker, a specialist in customer experience and design strategy from Northwestern Mutual. Karan shares his extensive background in enhancing digital and physical customer experiences across various industries, focusing on creating seamless cross-channel experiences. The conversat…

1
CX and EX Synergy: Sam Stern, LinkedIn 33:25

6M ago33:25

33:25

We explore the delicate balance between enhancing customer experiences and empowering employees at LinkedIn. Hear from Sam Stern, senior manager of customer experience, about the innovative ways LinkedIn prioritizes trust, extracts valuable insights from vast amounts of data and ensures both customers and employees feel valued and heard.…

1
Path to Customer Centricity: Sri Narasimhan, CVS 31:35

7M ago31:35

31:35

Sri Narasimhan, vice president of Enterprise Consumer Experience at CVS, discusses the importance of establishing a customer-centric culture. Narasimhan emphasizes the need for a multifaceted approach that includes igniting a culture focused on customer feedback, empowering frontline employees and strategically integrating consumer centricity acros…

1
Digital CX Evolution: Jessica Austin Barker, TIAA 32:26

8M ago32:26

32:26

In the latest episode of CX Decoded, Jessica Austin Barker, the chief digital and client experience officer at TIAA, unveils the intricate tapestry of TIAA's journey in transforming digital and client experiences in the financial sector. This episode delves deep into the nuanced approach TIAA has adopted, moving beyond mere technological advancemen…

1
मर्कुस १। Mark 1 by Ps. Sam Gautam 2:16:10

8M ago2:16:10

2:16:10

मर्कुस १। Mark 1 by Ps. Sam Gautam--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
मत्ती २८। Matthew 28 by Ps. Sam Gautam. 4:00

8M ago4:00

4:00

मत्ती २८। Matthew 28 by Ps. Sam Gautam.--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
मत्ती २७। Matthew 27 by Ps. Sam Gautam. 12:13

8M ago12:13

12:13

मत्ती २७। Matthew 27 by Ps. Sam Gautam.--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
CX-EX Mastery on the Greens: Gautam Patankar, Bobby Jones Links 35:23

9M ago35:23

35:23

This episode is brought to you by Wix Studio. The delicate interplay of customer experience (CX) and employee experience (EX) forms the backbone of today's hospitality management, where understanding and valuing the contribution of each employee translates directly into enhanced customer satisfaction. Embodying this principle is Gautam Patankar, ch…

1
Strategic Alignment for CX and EX: April Ho-Nishimura, onsemi 28:12

10M ago28:12

28:12

This episode is brought to you by Wix Studio. The convergence of customer experience (CX) and employee experience (EX) is more than a trend; it's a strategic imperative. Organizations are recognizing the symbiotic relationship between how they treat their customers and their employees, understanding that a holistic approach can drive significant im…

1
AI-Empowered CX With Shri Nandan, Comcast 27:47

11M ago27:47

27:47

This episode is brought to you by Wix Studio. Shri Nandan, VP of AI Experiences at Comcast, tells us how the implementation of AI, particularly chatbots, in contact centers has not only streamlined operational efficiencies but also enriched the quality of customer interactions. Shri shares her firsthand experiences in driving AI projects, emphasizi…

1
Experience Design With Jason Ferrell, Capital One 33:26

12M ago33:26

33:26

This episode is brought to you by Wix Studio. Jason Ferrell, Capital One’s managing vice president of experience design, is a designer at heart. Designing experiences in the current day comes with challenges related to customer experience, employee experience and constantly connecting experiences to top-level business objectives. Ferrell believes i…

1
मत्ती १४-२८। Matthew 14-28 by Ps. Sam Gautam 1:35:25

1y ago1:35:25

1:35:25

मत्ती १४-२८। Matthew 14-28 by Ps. Sam Gautam--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
मत्ती । Matthew by Ps. Sam Gautam 1:22:10

1y ago1:22:10

1:22:10

मत्ती । Matthew by Ps. Sam Gautam --- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
मलाकी । Malachi by Ps. Sam Gautam 15:02

1y ago15:02

15:02

मलाकी । Malachi by Ps. Sam Gautam--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
जकरिया । Zechariah by Ps. Sam Gautam 49:38

1y ago49:38

49:38

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1
हागै। Haggai by Ps. Sam Gautam 9:01

1y ago9:01

9:01

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1
सपन्याह । Zephaniah by Ps. Sam Gautam 13:16

1y ago13:16

13:16

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1
हबकुक । Habakkuk by Ps. Sam Gautam 12:47

1y ago12:47

12:47

हबकुक । Habakkuk by Ps. Sam Gautam--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
नहुम । Nahum by Ps. Sam Gautam 11:10

1y ago11:10

11:10

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1
मिका १। Micah 1 by Ps. Sam Gautam 27:09

1y ago27:09

27:09

मिका १। Micah 1 by Ps. Sam Gautam --- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
योना १। Jonah 1 by Ps. Sam Gautam 11:04

1y ago11:04

11:04

योना १। Jonah 1 by Ps. Sam Gautam--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
ओबदिया १। Obadiah 1 by Ps. Sam Gautam 5:13

1y ago5:13

5:13

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1
आमोस ९। Amos 9 by Ps. Sam Gautam 4:32

1y ago4:32

4:32

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1
आमोस ८। Amos 8 by Ps. Sam Gautam 3:24

1+ y ago3:24

3:24

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1
आमोस ७। Amos 7 by Ps. Sam Gautam 4:07

1+ y ago4:07

4:07

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1
आमोस ६। Amos 6 by Ps. Sam Gautam 3:26

1+ y ago3:26

3:26

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1
आमोस ५। Amos 5 by Ps. Sam Gautam 5:25

1+ y ago5:25

5:25

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1
आमोस ४ । Amos. 4 by Ps. Sam Gautam 3:47

1+ y ago3:47

3:47

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1
आमोस ३ । Amos3 by Ps. Sam Gautam 3:15

1+ y ago3:15

3:15

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1
आमोस २ । Amos 2 by Ps. Sam Gautam 3:29

1+ y ago3:29

3:29

आमोस २ । Amos 2 by Ps. Sam Gautam --- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
आमोस १ । Amos 1 by Ps. Sam Gautam 4:03

1+ y ago4:03

4:03

आमोस १ । Amos 1 by Ps. Sam Gautam --- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
योयल ३। Joel 3 by Ps. Sam Gautam 4:47

1+ y ago4:47

4:47

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1
योयल २। Joel 2 by Ps. Sam Gautam 7:40

1+ y ago7:40

7:40

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1
योयल १। Joel 1 by Ps. Sam Gautam 4:37

1+ y ago4:37

4:37

योयल १। Joel 1 by Ps. Sam Gautam--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
होशे १४। Hosea 14 by Ps. Sam Gautam 2:23

1+ y ago2:23

2:23

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1
होशे १३। Hosea 13 by Ps. Sam Gautam 4:01

1+ y ago4:01

4:01

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1
Infuse Agility Into CX 35:17

1+ y ago35:17

35:17

Customer experience teams at Intuit, owners of TurboTax, get inspired each day to iterate, test and create customer experiences for their thousands of customers. The key ingredients? Agility, adaptability and continuous learning. Principal CX leader Marietta Silva Allison takes us behind the curtain for all of it in this episode.…

1
होशे 12। Hosea 12 by Ps. Sam Gautam 3:06

1+ y ago3:06

3:06

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1
होशे ११। Hosea 11 by Ps. Sam Gautam 3:01

1+ y ago3:01

3:01

होशे ११। Hosea 11 by Ps. Sam Gautam --- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
होशे 10। Hosea 10 by Ps. Sam Gautam 4:14

1+ y ago4:14

4:14

होशे 10। Hosea 10 by Ps. Sam Gautam--- Support this podcast: https://podcasters.spotify.com/pod/show/sam-gautam/support

1
Inside the CX Toolbox 26:19

1+ y ago26:19

26:19

In the dynamic field of customer experience (CX), professionals need to develop and hone particular skills to navigate its challenges successfully. Cary Cusumano, an expert in CX management, has mastered this domain. Emphasizing the importance of traits like curiosity and persistence, Cusumano understands the need for continual growth and innovatio…

1
Generative AI Meets CX 30:19

1+ y ago30:19

30:19

In this episode of CX Decoded, Brianna Langley Henderson, a seasoned CX practitioner, delves deep into the implications of introducing generative AI into business organizations. She acknowledges the transformative potential of AI and its capacity to fundamentally alter the landscape of various industries. At the same time, she highlights the resist…

1
Creating Customer Loyalty Through Brand Consistency and Innovation 28:01

1+ y ago28:01

28:01

In this special edition of CX Decoded, recorded live at the JW Marriott in Austin, Texas this week during the CMSWire CONNECT Conference, CX Decoded hosted Karna Crawford, a distinguished marketing and digital strategy leader with a proven track record of innovation and tangible results. Throughout this episode, Karna, former head of US marketing a…