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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Build Your Life Into The One You Want Destiny is debatable. But the filter through which you view your circumstances is 100% up to you. Whether you wake up in your own bed, a luxury suite at the Ritz-Carlton, or in a hospital, don’t wait to start building your life into the one you want! (Formerly Ambiguously Blind)
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Welcome to the SANGU STORIES podcast by The Ritz-Carlton Maldives, Fari Islands. Sangu, conch shells were ceremoniously blown to announce special news in the ancient Maldives. Inspired by this beautiful tradition, we have created Sangu as the voice of the island. The Ritz-Carlton Maldives is located on the Fari Islands, an archipelago of three-integrated luxury brands - The Ritz-Carlton Maldives, Patina and Capella, redefines the luxury landscape of the Maldives, offering both social and ser ...
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Press 1 For Nick

Press 1 For Nick

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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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Host Shane Green invites well-known company culture gurus onto his podcast to discuss cutting-edge cultural mechanisms to refresh and reframe company cultures. He also speaks with technology companies about the best tools on the market for culture-focused companies. Subscribe now to find out who Shane is interviewing next week! A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on c ...
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This is my podcast. I have worked in brands like The Ritz-Carlton, Rosewood, Kempinski and 2 Michelin stars restaurantes in 8 countries. I am currently doing the level 4 of WSET in London and own a small business downtown Porto where I do proper wine tasting experiences. People learn here. I also own a small vineyard producing weird Alvarinhos, and traveled to 22 countries. This might be about wine, hospitality or whatever comes up in my minds. Hope you find it useful somehow. I do believe t ...
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That's A Crime

Just Curious Media

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A fascinating true crime podcast dissecting everything from a misdemeanor to a murder. Hosts: Jason Connell, award-winning documentary producer & true crime junkie, & Sal Rodriguez, comedian & toy expert/collector.
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Tony Built’s career as a DJ/Video DJ spans 18 years, including residencies at Splash, XL Nightclub, Bartini, Boxers Bar, The Ritz, and SPIN NY 23 in Manhattan. As well as,10 seasons as a resident DJ/VJ every Sunday night (where Tony created, produced and lauched the original Showtunes Sunday) in The Pines on Fire Island. He has also worked there in multiple venues including the legendary Pavilion and the Blue Whale. Tony has played multiple parties, as both DJ & VJ aboard ship for RSVP Vacat ...
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The Hip 2 Health brand emerged from a journey marked by resilience and determination. It all began when my wife grappled with persistent health challenges, relentlessly seeking to rekindle the vitality she once enjoyed during our time in the Islands. Simultaneously, I found myself immersed in the world of corporate wellness coordination, working with renowned brands like Ritz Carlton, AON, law firms, banks, and many others to enhance their well-being programs. Upon relocating to America, we ...
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A an award winning podcast that goes Behind The Veil that provides insight into the world of weddings and events. From Mental Health and Wedding Planning to Vendor Meals - A Right or a Privilege, to singers on tour, and even a few famous people. There is nothing we won't tackle! Bringing in the worlds best vendors to provide true, honest, and real advice. The shows are always live, and always unedited.... so you never know what someone is going to let slip out! Host: Keith Willard - Owner of ...
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Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively ...
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3GEN

Rick Olson Seminars

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3GEN is an engaging exploration of highly effective leadership, culture, and values in the workplace. The dynamic multi-generational trio of Rick Olson, Joe McCarthy, and Jon Weirauch elicit real-world stories and insights from many of the world's top professionals.
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Art of Failure

Steve Friedman

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Everyone has a story about failure; even successful people. Listen to frank discussions with artists, executives, entrepreneurs, actors, entertainers, and more, about failures of all sorts and how they turned their failures into successes. AOF provides helpful advice for young people (99 and under) on how to find art in our “failures.” Guests include: William Wegman; Adam Liptak, Kevin Allison (RISK! podcast), Michael Finkel, Beri Smither, Bonin Bough, Christina Sass and Rudy Garcia Tolson, ...
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Camp Tiny Presents: Saturday Night RVers

Camp Tiny Presents: Saturday N

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This podcast is focused on one night Rving in Georgia. I will record onsite at a variety of events and campgrounds here in Georgia and other Southeastern states. In 2019 as a family we are planning to spend a lot of time at The Georgia National State Fair Grounds RVing there for one night while attending a host of events they have from livestock shows, dog shows and anything else we find of interest. For us its about ease of being onsite at our favorite events. If this appeals to you to list ...
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In this episode, Dr. Michelli explores the nuanced insights from a pivotal Harvard Business Review article on customer experience management. He discusses how traditional transactional touchpoints may not fully capture the essence of customer engagement and can sometimes mislead businesses about their performance. The article highlights that organi…
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In this episode of the Virtual GM Podcast, Cody and Meagan are excited to talk about one of their favorite properties hitting the market—The Canyons Collection! Located just on the outskirts of Zion National Park, The Canyons Collection offers a rare opportunity for investors and hoteliers looking to own a prime piece of hospitality real estate in …
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In this episode, Dr. Michelli delves into the art of relationship-building, challenging the traditional adage with a nuanced approach: “It’s not what you know OR who you know. It’s what you know ABOUT who you know and what they know about you.” He discusses the importance of not only forming connections but also deeply understanding and being under…
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In this episode of the Virtual GM Podcast, Cody and Meagan dive into practical, do-it-yourself marketing tips that any property owner can implement—without breaking the bank! Whether you manage a small boutique hotel, a vacation rental, or a larger hospitality business, these simple yet effective strategies can help you boost your online presence a…
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In this episode, Dr. Michelli explores the impact of leadership perspectives on customer experience, drawing from the philosophical views of Jean-Jacques Rousseau and Thomas Hobbes. He discusses how successful customer experience leaders, who see team members and customers as inherently good, tend to foster more positive and trusting environments t…
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In this episode, Cody and Meagan share exciting news about one of their all-time favorite properties going up for sale—The Dwellings, located just outside Zion National Park. This stunning property offers an exceptional opportunity for those looking to invest in hospitality and real estate. Whether you’re an experienced hotelier or a first-time buy…
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Yacine Sibous is the Co-Founder of Parker, the financial stack for scaling your e⁠-⁠commerce brand faster and more profitably. After studying Physics and Computer Science at McGill University, Yacine left to attend 42, a unique software engineering school in France. It’s there that he met his co-founder Milan Ray. Yacine and Milan went on to partic…
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STORIES OF RESILIENCE Meningitis Survivors and Advocates Share Their Journeys Welcome to another special and poignant episode of the Destiny is Debatable podcast. As we acknowledge World Meningitis Day on October 5th, we are honored to present a collection of heartfelt stories from around the globe, shared by individuals whose lives have been profo…
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In this episode, Dr. Michelli discusses his role as a visiting assistant professor of service excellence and announces the new Master of Science in Customer Experience program at Campbellsville University. He recounts his partnership with Dr. Joseph Hopkins, the university's president, which led to the development of this innovative degree program …
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In this episode, Cody and Meagan dive deep into the crucial topic of financial management for hospitality businesses. They discuss how mastering your finances is key to transforming your business and ensuring long-term success. With over a decade of experience, the Vibrant team shares their best practices for smart budgeting and financial planning,…
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That's A Crime Episode 86: Justin Timberlake - Arrested For DWI (2024) - Update Jason Connell and Sal Rodriguez revisit the true crime story of Justin Timberlake - Arrested For DWI in 2024. On June 18th, 2024 at 12:37 am, 43-year-old pop star, Justin Timberlake drove his 2025 BMW XM through a stop sign and swerved into a lane of oncoming traffic an…
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In this episode, Dr. Michelli delves into the enchanting world of brand affection, discussing the phenomenon of weddings and receptions at unconventional venues like Starbucks, illustrating the concept of "lovemarks" defined by Kevin Roberts. These are brands that inspire loyalty beyond reason, evolving from mere trademarks into beloved fixtures in…
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In this episode, we explore the importance of preparing your hospitality business for the upcoming 4th quarter, one of the busiest times of the year. Cody and Meagan dive into the essential steps for setting your promotions well in advance, including special pricing for key holidays such as Halloween, Thanksgiving, Christmas, and New Year's. We dis…
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In this episode, Dr. Michelli reflects on the remarkable journey of Ernie Andrus, a World War II Navy veteran who, at the age of 100, completed his second run across America. Dr. Michelli shares insights from his personal experience running alongside Ernie, exploring the deep lessons in determination, resilience, and purpose that Ernie's endeavors …
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In this episode, we dive into Cody’s most recent experience at the BITAC Independent event, held at the beautiful Ritz Carlton in Amelia Island, Florida. BITAC brings together top-level executives from independent properties across the country to discuss the future of hospitality. Cody shares key takeaways from the event, networking opportunities, …
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That's A Crime Episode 85: Arsonist Arrested In California Line Fire (2024) Jason Connell and Sal Rodriguez break down the true crime story of Arsonist Arrested In California Line Fire in 2024. On September 5, 2024, the San Bernardino County Line Fire in California ignited and in just a few days burned 34,000 acres, putting residents, homes, busine…
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In this episode, Dr. Michelli examines Starbucks' evolution under Howard Schultz's leadership from a traditional coffee shop to a modern quick-service model dominated by mobile ordering and drive-thrus. Reflecting on his extensive experience as a consultant for Starbucks and his insights from authoring books about the company, he discusses how Star…
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Podcast Description: Season 2, Episode 16 of the Virtual GM Podcast In this episode of the Virtual GM Podcast, Cody and Meagan Adent from Vibrant Management dive into the critical topic of financial management in the hospitality industry. They share Vibrant’s proven financial process, including the creation of detailed budget sheets for all compani…
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That's A Crime Episode 84: SF Man Arrested For Hate Crime Attack On Netflix Chef (2024) Jason Connell breaks down the true crime story of SF Man Arrested For Hate Crime Attack On Netflix Chef in 2024. On September 1, 2024, around 9:32pm in a convenience store, Chef Wendy Drew, who appeared in the Netflix series “You Are What You Eat: A Twin Experim…
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In this episode, Dr. Michelli delves into the ethical and legal challenges associated with the use of AI and data analytics in customer service, highlighted by the ongoing lawsuit involving Patagonia and its use of Talkdesk's services. This case exemplifies the crucial need for transparency and customer consent in data practices, as it alleges that…
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Podcast Description: Season 2, Episode 15 of the Virtual GM Podcast In this episode of the Virtual GM Podcast, Meagan and Cody Adent from Vibrant Management highlight the must-attend hospitality events for 2024. With show season kicking off in September and October, these events are crucial for anyone looking to stay ahead in the industry. We discu…
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That's A Crime Episode 83: Former General Hospital Actor Johnny Wactor Killed In Catalytic Converter Heist (2024) - Update Jason Connell and Sal Rodriguez revisit the true crime story of Former General Hospital Actor Johnny Wactor Killed In Catalytic Converter Heist in 2024. On May 25, 2024 around 3 am, 37-year-old actor, Johnny Wactor, approached …
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In this episode, Dr. Michelli explores the intriguing partnership between Starbucks and Mercedes-Benz (two brands with which he's worked and written books about), focusing on their collaborative effort to expand electric vehicle (EV) charging facilities. This alliance aims to install high-power EV chargers at over 100 Starbucks locations along a ma…
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Podcast Description: Season 2, Episode 14 of the Virtual GM Podcast In this exciting episode of the Virtual GM Podcast, we are joined by Jason Craparo, CEO & Founder of Hovr, the cutting-edge content delivery software that is revolutionizing the way marketers engage with their audience. Discover how Hovr's patented technology is transforming hospit…
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In this episode, Dr. Michelli delves into the critical importance of perspective in understanding customer interactions with products and services. He explores the concept of being too close to a process to assess it objectively, highlighting the need for businesses to step back and view their offerings through the eyes of their customers. Dr. Mich…
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