Loyalty Summit Global Chair David Feldman caught up with Staci Markwood, who is the Vice President of Global Partnerships at Rocket Travel by Agoda. David and Staci explored loyalty programs at a global level, and how they differ across regions, as well as the key components of a successful loyalty program, and what brands should look for in a pote…

Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chatted with Roger Williams from Marigold – Presenting Sponsor of the 2024 Loyalty Summit - about personalization, whether loyalty technology and AI are finally coming-of-age, proving loyalty’s ability to move the needle, and the economic outlook for loyalty programs…

In Episode 31, Guest Host Nik Laming sat down with Steve Mathwig, Senior Manager of Loyalty Program Engagement at Best Western Hotels, at the Loyalty Summit in Chicago, where they chatted about all things loyalty at Best Western Hotels.

In Episode 30, Guest Host Dave Andreadakis caught up with Caitlin Wildenstein from AKA Hotels at the Loyalty Summit in Chicago, where they chatted about loyalty at AKA Hotels, tipsfor loyalty in the travel industry, and the challenges of working parents.

In Episode 29, Guest Host Nik Laming chats with Pablo Sordo from VivaAerobus at the Loyalty Summit in Chicago, where they explore the growth of the Doters loyalty program and how it is engaging younger, less frequent travelers.

In Episode 28, Loyalty Summit Global Chair David Feldman is joined by Phil Rubin, where they chat about the recent Loyalty Summit in Chicago and some of the industry insights that were discussed. Phil also introduces the upcoming Loyalty Summit CXM in Los Angeles on February 5th and 6th, 2025.

In Episode 27, Ahead of Loyalty Summit 2024 in Chicago, Loyalty Summit Global Chair David Feldman chats with Marcus Puffer from IBS Software about alliances, how loyalty programmanagers view technology, and the importance of technology in enabling program and member strategies

In Episode 26, Loyalty Summit Global Chair David Feldman chats with Matthijs Kooijman from Attached Language Intelligence about the importance of localization strategies for loyalty programs, and how the right way to speak to different customers in different countries is more than just translation.

In Episode 25, Loyalty Summit Global Chair David Feldman chats with Len Llaguno from Kyros about actuarial science and how loyalty program managers can use detailed redemption and member behavior data to drive incremental revenue and increase ROI from promotional campaigns.

Loyalty Summit Global Chair David Feldman chats with with loyalty industry veteran Dave Andreadakis, Chief Growth Officer at BWM to talk about generational differences amongst loyalty program members, and some of the challenges facing loyalty program managers in 2024.

Loyalty Summit Global Chair David Feldman sat down with Dave Canty, SVP and Head of Loyalty at Bilt Rewards to talk about Bilt’s expansion since launching only a couple of years ago, and what plans are on the horizon.

Loyalty Summit Global Chair David Feldman chats with Phil Hawkins about Flybuys, coalition loyalty programs, and Phil’s insights learned from a long career in loyalty.

In Episode 21, Loyalty Summit Global Chair David Feldman sat down with Troy Liu and Bart Welch from PointsYeah.com to discuss the reasons behind their development and launch of PointsYeah.com and how they are trying to solve the challenges of reward search.

In Episode 20, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Nik Laming, Founder & CEO of Loyalty ConnectOS, and former Head of Loyalty at Cebu Pacific. Join David and Nik as they discuss member benefits, and the importance of recognizing elite members.…

In Episode 19, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Dr. Nejib Ben-Khedher who is the Divisional Senior Vice President of Emirates Skywards. Join them for a fascinating discussion covering the future of technology in loyalty programs, the competitive environment for Emirates Skywards, maintai…

In Episode 18, Guest Host Nik Laming sat down at the recent Loyalty Summit in London with Ben Lipsey who is the Senior Vice President of Customer Loyalty and the Head of Flying Blue at Air France-KLM, to talk about loyalty trends and current developments at Flying Blue. In Part 2, Pekka Antila, Head of Loyalty at Finnair, chatted with Nik about loy…

In Episode 17, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit CXM in Copenhagen with Stephen Barr who is the Senior Vice President of Data and Algorithms at Kognitiv. Stephen and David discussed AI, buzzwords, and practical applications for Loyalty Program Managers.

In Episode 15 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Phil Gunter and Keith Tan about Virgin Australia's re-launch of its Velocity Frequent Flyer Program in 2011 and how they acquired high-value frequent flyers from competitor Qantas with a game-changing status match campaign.…

In Episode 15 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Zsuzsa Kecsmar, Co-Founder and Chief Strategy Officer – Antavo, about building emotional connections with program members. In Part 2, Simon Tavernier, Founder and CEO at Stampix, joined David at Loyalty Summit CXM in Copenhagen, to talk about photo re…

In Episode 14 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Mark Ross-Smith, CEO – Loyalty Status Co, about the journey and backstory behind StatusMatch and Loyalty Status Co. In Part 2, Nicki Helfet, Global Loyalty Lead, Ralph Lauren, joined David at Loyalty Summit CXM in Copenhagen, to talk about adapting lo…

In Episode 13 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman continues the conversation with Adam Posner, CEO – The Point of Loyalty and publisher of the annual For Love or Money loyalty research . Continuing the discussion from last week - David and Adam review the latest trends in loyalty research and explore whether lo…

In Episode 12 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman is joined by Adam Posner, CEO – The Point of Loyalty and publisher of the annual For Love or Money loyalty research. In this first of a two-part interview - David and Adam discuss the latest trends in loyalty research and explore whether loyalty is broken; are b…

In Episode 11 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman sits down with Denis Hure from Reward the World to discuss micro redemptions and the importance of servicerecovery. In Part 2, David is joined by Jonathan Silver from Engage People to talk about Alternative LoyaltyPayments and driving both incremental revenue an…

In Episode 10 of the Loyalty Leaders Podcast, we discuss the growing importance of fandom in turning strong customer relationships into strategic business assets. Segment One: Rick Ferguson and Fanatics' VP of Loyalty Doug Glazer delve into the challenges and opportunities of building loyalty with sports fans, the importance of actioning customer d…

The world of Web 3.0 was rocked this week by the news that Starbucks is shutting down their Web 3.0-based Odyssey program. To parse this news, David Feldman sat down with PaxEx's Seth Miller to discuss the news and the future of NFTs and Web 3.0 in loyalty.

In this episode of the Loyalty Leaders Podcast, Rick Ferguson sits down for a live interview with Loyalty Summit Europe Chair Harald Deprosse, and we continue with Part 2 of our discussion about how technology will fuel the Loyalty Renaissance. Segment One: Rick Ferguson sits down with Loyalty Summit Europe chair Harald Deprosse for a Loyalty Livec…

In this episode of the Loyalty Leaders Podcast, we have a pair of two-part interviews with loyalty leaders recorded during the lead-up for our Loyalty Summit CXM Americas conference in Los Angeles this past November. Segment One: Rick Ferguson joins Loyalty Summit CXM co-chair Phil Rubin and Loyalty Juggernaut CEO Shyam Shah for a recap of Loyalty …

In this episode of the Loyalty Leaders Podcast, we bring you a sneak preview of Loyalty Summit CXM Copenhagen and enjoy a warm conversation with a loyaltl leader recorded live at our Loyalty Summit CXM Americas event in Los Angeles. Segment One: Loyalty Summit VP Rick Ferguson delves deeply into the topic of Intelligent Loyalty with Summit co-chair…

In Episode 5 of the Loyalty Leaders podcast, we explore two topics near and dear to the hearts of travel loyalty marketers: Status and Liability Management. Are the two topics perhaps intertwined? We’ll see. Segment One: Loyalty Summit Americas chair David Feldman sits down with Kyros CEO Len Laguno for a deep dive into loyalty program liability. S…

In Episode 4 of the Loyalty Leaders podcast, we interview a pair of veteran loyalty marketers. Segment One: Loyalty Summit Americas chairperson David Feldman sits down with veteran loyalty marketer Ashley Hancock to discuss the organizational challenges of the loyalty marketer, the importance of leveraging loyalty data to build a business case for …

In this week's episode: We travel to Zurich, Switzerland with Loyalty Summit's David Slavick for a pair of deep-dive discussions on customer data and engagement. Segment 1: David checks in with Kognitiv Chief Product Officer Anthony Winheiser to discuss the complexities of the omnichannel world, transforming disparate data sources into a single cus…

In Episode #2 of the Loyalty Leaders podcast, we return to Zurich to revisit some exciting pan-European loyalty research and explore the business of elite frequent flyer status. Segment One: Loyalty Summit CXM co-chair Iain Pringle sits down with Mando-Connect's Charlie Hills and YouGov's Nick Fishbourne to unveil new pan-European consumer loyalty …

In this week's episode of the Loyalty Leader's Podcast, we catch up with a couple of sessions recorded during our recent Loyalty Summit CXM in Los Angeles. Segment 1: Wise Marketer CEO Bill Hanifin chats with veteran CBS News travel reporter Peter Greenberg to discuss the challenges faced by the Big Three US airlines as they attempt to maintain str…

Welcome to the Loyalty Leaders Podcast - The meeting place for the brightest and most interesting minds in Loyalty. In today's episode, Iain Pringle speaks with Professor Cristina Ziliani on what loyalty trends we can expect in the next five years Phil Rubin speaks with Łukasz Sloniewski, head of R&D Loyalty & Marketing Solutions about how Loyalty …