Hosted by Dan Tomaszewski, The Powered Services podcast is your one-stop shop for all the information you need to supercharge your MSP on the go. Learn vital industry strategies and insights while hearing commentary from experts in the trenches and behind the scenes so you can know where the market is going and how to make the most of it. IT professionals are busy, which is why the Powered Services podcast is packed with valuable, concise insights you don’t want to miss.
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BrightGauge is a business intelligence tool focused on the IT Service Provider and MSP industry. Using our SaaS platform, Service Providers can generate customizable performance reports and dashboards based on their own unique data sources. No more logging in and out, toggling windows or juggling multiple platforms - BrightGauge eliminates the data silo so you can save precious time and energy. We integrate with ConnectWise, QuickBooks, ConnectWise Hosted, Autotask, Kaseya, LabTech, Tigerpaw ...
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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.
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Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what ins ...
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Channel Futures is a leading source of analysis, commentary, research, market insight, information and news in the technology and telecommunications space. The Coffee with Craig and James podcast features interviews with big names in the indirect sales channel, along with a unique brand of humor thrown in.
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Your anything goes security podcast presented to you by Black Lantern Security
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The RocketMSP Podcast, formerly known as MSP Webinars, is a comprehensive platform that caters to Managed Service Providers (MSPs) and the IT community. Hosted by Steve Taylor, a seasoned IT professional, the podcast serves as a knowledge exchange hub, offering a wealth of industry insights, best practices, and innovative solutions. Each episode features interviews and conversations with MSP business owners, channel vendors, and other noteworthy figures in the IT space. The podcast aims to p ...
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The Ransomware Files podcast tells the harrowing stories of technology experts who have fought back against ransomware, which is one of the greatest crime waves the internet has ever seen. It features in-the-trenches stories about how organisations recovered and frank human reflections from those who have faced file-encrypting malware, a potent weapon used by high-tech criminals.
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Ransomware, CyberSecurity & Information Security Hackers, State Actors, OH MY! Ransomware Battleground hosts, Syya Yasotornrat and Poul Frederiksen investigate the highly topical attacks that Ransomware and its ilk are ravaging organizations big and small today. If you are a business or IT leader, you can enjoy a digestible conversation to stay on top of the attacks that your organization is always under potential threat. It can get technical, but we're here to put it into laymen's terms and ...
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Microsoft's AI Update, OpenAI's Voice API, LiquidAI's Models, Kaseya's FedRAMP Push
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The rollout of Windows 11 version 24H2 introduces a range of AI-powered features, such as enhanced Energy Saver, improved Bluetooth LE audio support, and Wi-Fi 7 compatibility. Notably, Microsoft has integrated Rust into the Windows kernel and introduced new functionalities for its CoPilot AI, which now includes natural voice interaction and daily …
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OpenAI Leadership Changes, Hugging Face Growth, Microsoft AI Adjustments, and Google Protocol Updates
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Mira Murati, the Chief Technology Officer, along with two other executives, announced their departures amid a critical restructuring phase for the company. As OpenAI transitions from a non-profit to a for-profit benefit corporation while seeking over $100 billion in investment, Sobel highlights the potential implications of these changes on the gen…
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AI Budget Shifts, Cybersecurity Workforce Challenges, and Meta's AR Innovations
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Host Dave Sobel discusses the evolving landscape of IT budgets, emphasizing a significant shift towards AI and data modernization. Accenture's recent earnings call reveals that enterprises are reallocating their IT spending to focus on enhancing digital capabilities and workforce upskilling, rather than increasing overall budgets. This trend is und…
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[165] The 20-Year Overnight MSP Success Story You Need To Hear
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In this interview, Richard Tubb speaks to Daniel Shone and Chris Gorman of Apex Computing: Daniel is the Managing Director and Chris is the CEO. Based in the North West, they support their clients with cybersecurity, hardware and software procurement, BDR and consultancy. They talk about how Apex got started, what it’s like running a business with …
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Cybersecurity Evolution: From Espionage to AI Threats & the Business of Protection with Eric ONeill
20:38
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Host Dave Sobel engages in a compelling conversation with Eric O'Neill, a former FBI operative renowned for his role in capturing notorious spy Robert Hansen. The discussion delves into the evolution of espionage over the past two decades, highlighting how traditional spycraft has transitioned into the realm of cyber espionage. O'Neill explains tha…
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Exploring IT Service Models: Toolsmiths, Citizen AI, and the Future of MSPs with Howard Cohen
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Host Dave Sobel engages in a thought-provoking discussion with Howard Cohen, a seasoned expert in the IT industry. They explore the evolving landscape of IT service providers, focusing on the emergence of the "toolsmith" model. This model emphasizes the importance of software developers and hardware manufacturers providing tools that enable partner…
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N Korean IT Hires, Crowdstrike Testimony, AI Compliance, and Mobile Voting
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We start with a troubling report revealing that numerous Fortune 100 companies have unknowingly hired North Korean IT workers using fake identities. These workers, often based in China or Russia, have gained access to sensitive systems, raising significant concerns about potential cyber attacks. The episode emphasizes the urgent need for companies …
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AI in Business Growth, Wildfire Detection, Healthcare Innovations, and Nostalgic Windows Updates
13:16
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Host Dave Sobel discusses the growing role of artificial intelligence (AI) in small businesses, highlighting a recent survey by the U.S. Chamber of Commerce. The survey reveals that 98% of small businesses are utilizing AI tools, with a notable increase in the adoption of generative AI. While many small business owners view AI as a crucial driver f…
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AI Enhancements from Tech Giants, AWS-Intel Partnership, and Broadcom-AT&T Legal Dispute
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Host Dave Sobel discusses significant advancements in artificial intelligence (AI) announced by major tech players including Amazon, Google, Microsoft, and OpenAI. Amazon has introduced Project Amelia, a generative AI-powered personal assistant aimed at helping sellers optimize their businesses with tailored insights and support. Meanwhile, Google …
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Microsoft's Security Overhaul, ConnectWise's AI Focus, and CrowdStrike's Trust Issues Explored
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Microsoft has launched the SecureFuture initiative, which aims to address past security failures by implementing tighter controls and accountability measures. With a dedicated team of 34,000 engineers, the company has made substantial changes, including updating security systems and enhancing transparency. Despite these efforts, Microsoft acknowled…
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Navigating Economic Shifts: AI Investments, Layoff Trends, and Rate Cuts
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The Federal Reserve has implemented a half-point interest rate cut, with projections for further adjustments in the coming year. Despite a slight increase in the unemployment rate to 4.2%, layoffs have decreased as companies are more cautious, learning from past experiences during the pandemic. This cautious approach is expected to continue due to …
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[164] Top Lessons from 25 Years Building a Successful MSP
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In this episode, Richard Tubb speaks to David Brereton. David founded Myson Pages 25 years ago, while most of his peers were operating on a break/fix model. Today, he has 15 employees and supports SMEs with a range of IT requirements. David talks openly about how early challenges helped Myson become the company it is today and why they do managed s…
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Lake House Architecture: Cost, Efficiency, AI Integration, and Data Governance Trends w/ Ori Rafael
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host Dave Sobel welcomes Ori Rafael, CEO and co-founder of Upsolver, to discuss the emerging concept of lake house architecture in data management. The conversation begins with an exploration of how lake houses compare to traditional data warehouses and data lakes. Ori explains that a lake house is essentially a modern data warehouse architecture t…
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Exploring AI's Impact on Data, Device Sales, and Business Strategies: Insights from Jay McBain
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Dave Sobel welcomes back Jay McBain, the chief analyst for channels, partnerships, and ecosystems at Canalys. The discussion centers around the evolving landscape of artificial intelligence (AI) and its implications for businesses, particularly in the context of data management and device sales. With a staggering 85% of the world's business data st…
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AI Innovations in Customer Service, Windows 11 Updates, and Apple's Healthcare Disruption
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Slack is enhancing user workflows by integrating AI agents from various partners, including Salesforce and Asana, to streamline tasks and improve productivity. However, user adoption remains a challenge as many are still hesitant about AI in the workplace. T-Mobile's collaboration with OpenAI aims to create a new AI-powered customer service platfor…
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AI Regulations, New, Unusual Cybersecurity Threats, and Intel's Foundry Challenges
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The episode opens with a report on a series of explosions involving handheld pagers in Lebanon and Syria, which injured multiple individuals, including members of Hezbollah. This incident is believed to be a sophisticated attack attributed to Israel, highlighting the ongoing tensions in the region. Sobel also covers a new covert attack method, PIX-…
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[Travelogue] UptimeLIVE 2024: Business Growth for MSPs
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Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in London for UptimeLIVE. Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event. They share why UptimeLIVE is different from the usual MSP events, the new b…
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Amazon's Office Return, Microsoft AI Updates, CrowdStrike Issues, and AI in Customer Service
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We start with Amazon's announcement that it will require corporate employees to return to the office five days a week by January 2025. This decision, articulated by CEO Andy Jassy, aims to enhance in-person collaboration and strengthen company culture. However, it comes alongside plans to reduce middle management by increasing the ratio of individu…
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Next-Gen MSPs, AI Growth, Cybersecurity Spending, and Apple's Health Tech Advances
12:49
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Dave Sobel discusses the evolving landscape of managed service providers (MSPs) and the increasing importance of cybersecurity and compliance. With a significant number of Chief Information Security Officers (CISOs) anticipating budget increases for the upcoming year, the focus is shifting towards treating cybersecurity as a business decision. Forr…
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[163] Why Modern MSPs Need to be at Uptime Live
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In this interview, Richard Tubb speaks to Jason Kemsley and Bradley Munday, the co-founders of Uptime, a white-label, outsourced solution provider. They offer helpdesk, NOC, SOC and project support. They are also the organisers of a new MSP conference, UptimeLive. They tell Richard how Uptime helps MSPs and what their typical client looks like. Bra…
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FBI Cybersecurity Strategy: Ransomware, Incident Response, & Emerging Threats with Brett Leatherman
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In this bonus episode of The Business of Tech podcast, Brett Leatherman, a senior executive with the FBI, provides insights into the current cybersecurity landscape from a law enforcement perspective. Leatherman highlights the ongoing threat of ransomware targeting businesses, particularly in critical sectors like healthcare and energy. He emphasiz…
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Future of Cloud Pricing, AI Models, Microsoft 365 Copilot, and Tech Policy Impacts on MSPs
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Host Dave Sobel dives into the evolving landscape of cloud pricing and AI models, highlighting the significant shifts that are reshaping customer expectations. With rising cloud costs becoming a pressing concern for many organizations, Sobel discusses a report indicating that over a third of companies feel their transition to the cloud has not deli…
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Hybrid Work Trends, Microsoft Upgrades, AT&T vs. Broadcom, Intel's Future, and Zendesk Pricing
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A recent Zoom survey reveals that 83% of employees report higher productivity in hybrid environments, with 64% of leaders adopting such models. Despite this trend, many Fortune 100 companies continue to enforce return-to-office (RTO) mandates, which may negatively impact employee morale and retention. HR expert Daniela Herrera highlights the inequi…
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California AI Bill Faces Opposition, ConnectWise Acquisitions, and AI in Sports Reporting
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The episode starts with California's AI safety bill, SB 1047. The bill, which mandates safety testing and third-party audits for advanced AI systems costing over $100 million, has garnered opposition from industry leaders and academics who fear it may stifle innovation, particularly for smaller firms and academic research. As Governor Gavin Newsom …
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Ransomware Recovery Gaps, AI Risks, DOL Cybersecurity Guidance, and Intel's Strategic Shift
14:03
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A recent survey reveals that while 80% of IT leaders express confidence in their recovery strategies post-ransomware attacks, nearly 70% have paid ransoms despite having policies against it. The episode emphasizes the importance of proactive defense strategies, as Tenable's research shows that only 3% of vulnerabilities pose significant risks, urgi…
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AI Strategies, Creativity in Education, and Apple's Healthcare Innovations
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Gartner emphasizes the importance of tailored AI strategies, suggesting that focused use cases yield better returns on investment compared to broad, generic tools. The episode highlights six transformative technologies identified by Gartner that are set to enhance digital governance over the next five years, including Digital Employee Experience, G…
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Tech Hiring Stalls, Cloud Costs Rise, Layoffs Linked to Breaches, Pango Acquires Kaspersky Users
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The August jobs report revealed that the U.S. economy added 142,000 jobs, falling short of expectations, while the unemployment rate decreased to 4.2%. Small businesses are facing challenges, with 40% of owners struggling to fill positions and a significant number reporting a lack of qualified applicants. Despite these hurdles, there is a slight in…
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One MSP's Cybersecurity Maturity Model with Josh Hohbein from CentrexIT
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Josh Hohbein is the Information Security Lead for CentrexIT in Poway, California. Together, they have built what they call the Cybersecurity Maturity Model, which basically takes CIS Controls and simplifies the explanation of what they're doing for customers. (They still implement ALL controls, they just simplify the explanation.) Learn about how t…
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[162] How to Make Accurate Billing a Superpower for Your MSP Business
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In this interview, Richard speaks to Ben Rogers, a Sales Manager at Cloud Billing. Cloud Billing offers a solution that helps MSPs to automate their billing processes quickly, accurately, and comprehensively. Ben explains how they help MSPs with their billing and support them manage all of their responsibilities, as well the types of clients they w…
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Revolutionizing Healthcare with AI and Data Analytics: A Conversation with RJ Kedziora
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host Dave Sobel interviews RJ Kedziora, the co-founder of Estenda Solutions, a company specializing in software, data analytics, and AI for the healthcare industry. RJ shares insights into the innovative work his firm does, focusing on digital health solutions that aim to improve the health and wellness of individuals. He highlights two key project…
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Virtual CISO Demand, AI Adoption, MSP M&A Market, Edge Computing, and More
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Firstly, the episode highlights the high demand for virtual CISO services among small to medium-sized businesses, emphasizing the gap between demand and supply. The rising need for virtual CISO services is attributed to regulatory compliance, increasing cyber attacks, and a shortage of cybersecurity skills. Service providers offering virtual CISO s…
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AI Risk, Oprah on AI, Intel Chip Setback, ConnectWise Marketplace Revamp, Auvik Network Enhancements
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Fortune 500 companies are showing caution in adopting generative AI, with a focus on risks rather than benefits. A recent survey reveals that AI tools are impacting workers' productivity and workload, highlighting the challenges of balancing human talent with AI implementation. CompTIA identifies critical areas for skills building as AI adoption gr…
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Economic Outlook, Tech Earnings, AI Trends, and IT Confidence
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The U.S. Consumer Confidence Index shows a slight increase despite concerns about the labor market, while Dell exceeds expectations with an 80% surge in AI-driven server sales. On the other hand, an IBM study reveals a decline in confidence in IT departments, and Intel considers splitting its chip design and foundry businesses due to financial stru…
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Building Diverse and Flexible Workforces with AI in Tech Hiring Strategies w/ Hugo Malan
18:02
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Dave Sobel is joined by Hugo Malan, an expert in building workforces with a mixed labor strategy. They discuss the concept of a mixed labor strategy, which involves using different forms of labor to create an optimal mix for specific circumstances. This strategy allows companies to adjust their cost structure and increase flexibility by incorporati…
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Navigating Truth, AI Impact, MSP Revenue Decline, SMB Optimism, and AI Adoption Trends
33:03
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Dave Sobel delves into the profound question of how advancements in AI technology, such as deep fakes and synthetic voices, are impacting our understanding of truth. To explore this topic, he is joined by Jessica Davis, Editorial Director at Cyber Risk Alliance, who provides valuable insights as a journalist who constantly considers sourcing and tr…
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Chinese Hackers in ISPs, OpenAI's breakthrough, Security Concerns, and Tech Hiring Trends
13:42
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Chinese state-backed hackers have intensified their attacks on US internet service providers, targeting government and military communications. The sophisticated techniques used, such as exploiting zero-day vulnerabilities, have raised concerns about intelligence gathering. Despite the Chinese embassy denying state involvement, US cybersecurity off…
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AI in Patch Management, Chatbots, Cloud Spending, and Windows Control Panel
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The episode begins with a focus on AI-based patch management solutions, highlighting leading vendors like Automox, Flexera, and Kaseya. The discussion delves into how AI and ML-driven patch management can provide real-time risk assessments, helping prioritize critical patches and enhance cybersecurity measures. The episode then shifts to the evolvi…
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FTC Non-Compete Bans, US Sues Georgia Tech, Microsoft Endpoint Security Summit, and Vulnerabilities
12:34
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Firstly, a federal judge in Texas halted the FTC's nationwide ban on non-compete agreements, sparking legal uncertainty and potential appeals in other states. The episode emphasized the importance of using non-competes strategically, especially for specific employees rather than implementing blanket policies. Additionally, the National Labor Relati…
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Revised Jobs Data, AI Investments, Remote Work Trends, and Supply Chain Woes
11:40
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The episode begins by discussing the revised U.S. job growth data, revealing a loss of 818,000 jobs as remote work declines but stabilizes above pre-pandemic levels. Despite the challenges highlighted by the data, the Biden administration remains focused on ongoing job recovery efforts. The episode delves into the evolving landscape of remote work,…
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[161] Why CompTIA are the MSP Industry's Best-Kept Secret
1:26:44
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In this episode, Richard speaks to MJ Shoer, the Chief Community Officer at CompTIA. After studying for a degree in computer science, he worked in sales for startup software and hardware companies. He taught himself everything he needed to know about technology and became an IT director. He went on to found his own successful MSP, which he sold to …
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Global Talent Management Strategies for International Recruiting in Today's Market w Jonathan Romley
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Dave Sobel is joined by Jonathan Romley to discuss the state of hiring and international recruiting in the tech industry. They delve into the challenges companies face in maintaining operational efficiency while dealing with rising salary costs and a competitive job market. The conversation highlights the potential impact of a second wave of resign…
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SaaS Maturity, AI Hype, and Pricing Models with Ryan Morris and Seth Robinson
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Dave Sobel is joined by analysts Ryan Morris and Seth Robinson to discuss the current state of the SaaS industry, the challenges with pricing models, and the impact of AI on the market. The analysts delve into the maturing nature of SaaS, highlighting the importance of demonstrating value to customers and the need for a shift towards outcome-based …
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Generative AI, Microsoft Updates, Gen Z Consulting Dilemma, AI Overbuilding, Vision Pro Review
13:21
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Generative AI is currently facing a downturn, with Gartner placing it at the peak of inflated expectations and urging organizations to assess ROI and maturity before deployment. The hype cycle identifies four emerging technology themes, including autonomous AI, total experience, and human-centric security. Despite projections of generative AI accou…
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AI in Law, Insurance, more; Zoom goes 1M for Webinar, OpenAI Moves, AMD vs NVIDIA
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AI continues to make waves across various industries, with the American Bar Association issuing ethical guidelines for lawyers using generative AI tools. The importance of competence, confidentiality, and client communication is emphasized, highlighting the need for responsible AI adoption. In the insurance sector, AI integration is on the rise, of…
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An Interview with Fred Voccola, CEO of Kaseya
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In this episode, Steve interviews Fred Voccola, CEO of Kaseya, discussing the growth and strategy behind Kaseya's numerous acquisitions and the development of their ITComplete platform. Fred elaborates on Kaseya's mission to improve MSP (Managed Service Providers) profitability and efficiency using integrated platforms and AI-driven automation tool…
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NPD Massive Data Breach, Pentagon's CMMC Rules, Apple Opens NFC, and Ransomware Surge
8:55
8:55
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8:55
A massive data breach at National Public Data exposed billions of records and raised concerns about data aggregation risks. The breach, believed to be caused by a third-party hacker, leaked personal information like names and social security numbers, prompting individuals to monitor their credit reports for any suspicious activity. The second topic…
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Inflation Eases, Cisco Layoffs, MSP Demand, Jamf-Microsoft Deal, and AI Growth
10:14
10:14
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10:14
The episode begins with a focus on the easing inflation rate, which has shifted the Federal Reserve's attention towards the labor market amidst a surge in mortgage applications. The report highlights the increasing demand for managed services, particularly among small and medium-sized businesses lacking in-house IT support. Cisco's announcement of …
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Navigating the Volatile IT Market: AI, Consulting, and Private Equity Insights with Marcus Olsen
34:51
34:51
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34:51
When Marcus Olson, CEO of Pliancy, returned to the Business of Tech Lounge, he discussed the evolution of his business model over the past two years. Despite facing volatility in the economy, particularly in the biotech, venture capital, and private equity sectors, Olson emphasized the importance of a consultative approach in building relationships…
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Coffee with Craig and James Episode 140: Telarus, Adaptiv Networks
33:23
33:23
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33:23
James is back from his trip to the Telarus Partner Summit in Nashville, Tennessee.So it only makes sense that this edition of the Channel Futures podcast, Coffee with Craig and James, features a couple of highlights from the event: James' interviews with Telarus' chief marketing officer and the CEO of Adaptiv Networks, a Telarus partner.(There are …
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Google's Gemini Live, Flux AI Challenge, Antitrust Ruling, Vendor Empowerment, AI Advancements
8:27
8:27
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Google introduces Gemini Live, a voice chat feature powered by generative AI, offering enhanced speech capabilities and natural conversations. Meanwhile, Flux, an open-source AI image generation model developed by Black Forest Labs, gains popularity for its superior performance in rendering people. The rapid advancements in AI technology are highli…
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