Episode 20: HI Service Portal

ServiceNow TechBytes

With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices.

This episode covers:

• Unauthenticated help page
• Tour feature for the new site
• Improved homepage
• Improved incident form
• Service portal mobile experience
• Stay up-to-date with Portal news in the ServiceNow Community

For more information on the HI Service Portal, see:

• HI Service Portal user experience revamped for Helsinki
• Access HI on-the-go with our new mobile app
• ServiceNow KB: Service Portal on HI (KB0547203)
• ServiceNow KB: Using the HI Service Portal (KB0547103)
• HI Service Portal Overview - YouTube

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