George and Jamie talk candidly about recent customer experience stories

Who's Afraid Of The Big Idea?

This one is a little different. George and Jamie review recent first-hand experiences as customers. In this episode, George and Jamie explore recent retail experiences from budget airlines, to speed boats, to Amazon and mobile phone shopping. The guys share their take on the reality of customer experience, it's impact and why it's important, to be consistent, human and always to deliver above and beyond your brand promise. Get ready for frank, candid and honest feedback. If you're passionate about the frustrating customer experiences we encounter day-to-day, this one is for you!