Behind the Badge: How Infor WFM Powers Law Enforcement

RPI Tech Connect

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Two decades ago, federal law enforcement officers had to line up at shared terminals just to check their timesheets. Today, with Infor Workforce Management, those same tasks happen instantly on a phone. Brett Taylor, Senior WFM Consultant at RPI, joins host Chris Arey to trace that transformation and explain why modern WFM is becoming a game-changer for police, first responders, and other types of law enforcement.

From the early days of WorkBrain to the cloud-based, mobile-first platform Infor offers today, Brett shares how WFM helps agencies handle complex pay rules, union agreements, and 24/7 scheduling demands, all while reducing errors and improving morale. He also breaks down strategies for winning leadership and frontline buy-in, managing change effectively, and embracing continuous adoption for long-term success.

If your organization is considering workforce management, or you’re already invested in the Infor ecosystem, this conversation will give you a front-row look at what’s possible.

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1. Welcome to RPI Tech Connect (00:00:00)

2. The Evolution of WFM (00:01:19)

3. From Time Clocks to Smartphones (00:03:16)

4. The Benefits of WFM in the Cloud (00:06:54)

5. Easier Scheduling with Fewer Headaches (00:12:40)

6. Securing Buy-In, from Chief to Trooper (00:20:21)

7. Final Thoughts and Takeaways (00:24:35)