Last summer, something monumental happened. One of Uncuffed's founding producers, Greg Eskridge, came home after more than 30 years in prison. In this episode we’ll bring you back to that emotional day last summer when he walked out of the San Quentin gates, free at last. Our work in prisons is supported by the California Arts Council, the California Department of Corrections and Rehabilitation, independent foundations, and donations from listeners like you. Learn more, sign up for Uncuffed news, and support the program at www.weareuncuffed.org Follow us @WeAreUncuffed on Instagram and Facebook Transcripts are available within a week of the episode coming out at www.kalw.org/podcast/uncuffed…
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The Erika and Abi Show. The importance of mindset with special guest Richard Blank
Manage episode 462189831 series 3484875
المحتوى المقدم من richard blank and Richard blank. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة richard blank and Richard blank أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Explore the unseen paths to success with Erika & Abi. Our guests range from industry leaders, innovators, and artists each with a story that will inspire and inform. Subscribe to join our community of curious and passionate listeners. Erika: NYC Affordable Housing Director turned full-time land investor and entrepreneur. Her company, Gokce Capital, buys and sells land throughout the United States. Don't miss her insightful book, "Land Investing Mistakes," now on Amazon. Abi: Wall Street tech manager with a passion for helping people use technology to earn more and work less.
How To Get People To Say Yes
The episode is a detailed conversation featuring Richard, an expat entrepreneur who founded and grew a call center company in Costa Rica to over 150 employees. It covers several topics:
Mindset and Soft Skills: Richard emphasizes the importance of mindset, likening it to "whistling while you work," enabling one to overcome challenges. He discusses how to develop and utilize soft skills effectively, such as active listening, empathetic communication, and positive reinforcement to manage and navigate difficult conversations and customer interactions.
https://youtu.be/FDq5rg4J2S8
The Erika and Abi Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Moving to Costa Rica: Richard shares his initial reactions upon moving to Costa Rica, highlighting the family-oriented culture, the warmth of the people, and the beauty of the environment. He talks about the importance of integrating into the community and fostering a fun and supportive atmosphere at work.
Entrepreneurship Journey: He delves into his journey of starting a call center in Costa Rica, from initially renting a station in a blended center to eventually owning a building. He shares insights on overcoming challenges, such as understanding local labor laws and maintaining ethical business practices.
Employee Management and Retention: Richard details his approach to employee management and retention, focusing on empathy, dignity, and creating a positive, engaging work environment. He emphasizes the significance of selecting the right people for the job and cultivating a culture where employees feel valued and motivated.
Sales and Communication Techniques: Throughout the conversation, Richard shares various sales and communication techniques, such as the "buffer boomerang" method, focusing on the importance of making a strong first impression, building rapport, and establishing a connection with clients and customers. He underscores the power of using one's name in conversation as a key to successful communication.
Life and Business Philosophy: Richard's narrative is imbued with his life and business philosophy of paying it forward, believing in the principle of action and reaction, and the importance of small acts of kindness. He also touches on personal goals, like writing children's books and the simple joys of everyday life.
Hosted on Acast. See acast.com/privacy for more information.
199 حلقات
The Erika and Abi Show. The importance of mindset with special guest Richard Blank
Podcast guest appearances. Richard Blank Costa Rica's Call Center
مشاركةManage episode 462189831 series 3484875
المحتوى المقدم من richard blank and Richard blank. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة richard blank and Richard blank أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Explore the unseen paths to success with Erika & Abi. Our guests range from industry leaders, innovators, and artists each with a story that will inspire and inform. Subscribe to join our community of curious and passionate listeners. Erika: NYC Affordable Housing Director turned full-time land investor and entrepreneur. Her company, Gokce Capital, buys and sells land throughout the United States. Don't miss her insightful book, "Land Investing Mistakes," now on Amazon. Abi: Wall Street tech manager with a passion for helping people use technology to earn more and work less.
How To Get People To Say Yes
The episode is a detailed conversation featuring Richard, an expat entrepreneur who founded and grew a call center company in Costa Rica to over 150 employees. It covers several topics:
Mindset and Soft Skills: Richard emphasizes the importance of mindset, likening it to "whistling while you work," enabling one to overcome challenges. He discusses how to develop and utilize soft skills effectively, such as active listening, empathetic communication, and positive reinforcement to manage and navigate difficult conversations and customer interactions.
https://youtu.be/FDq5rg4J2S8
The Erika and Abi Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Moving to Costa Rica: Richard shares his initial reactions upon moving to Costa Rica, highlighting the family-oriented culture, the warmth of the people, and the beauty of the environment. He talks about the importance of integrating into the community and fostering a fun and supportive atmosphere at work.
Entrepreneurship Journey: He delves into his journey of starting a call center in Costa Rica, from initially renting a station in a blended center to eventually owning a building. He shares insights on overcoming challenges, such as understanding local labor laws and maintaining ethical business practices.
Employee Management and Retention: Richard details his approach to employee management and retention, focusing on empathy, dignity, and creating a positive, engaging work environment. He emphasizes the significance of selecting the right people for the job and cultivating a culture where employees feel valued and motivated.
Sales and Communication Techniques: Throughout the conversation, Richard shares various sales and communication techniques, such as the "buffer boomerang" method, focusing on the importance of making a strong first impression, building rapport, and establishing a connection with clients and customers. He underscores the power of using one's name in conversation as a key to successful communication.
Life and Business Philosophy: Richard's narrative is imbued with his life and business philosophy of paying it forward, believing in the principle of action and reaction, and the importance of small acts of kindness. He also touches on personal goals, like writing children's books and the simple joys of everyday life.
Hosted on Acast. See acast.com/privacy for more information.
199 حلقات
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Max Yao Leadership Podcast. Richard Blank on Telemarketing & Communication. Episode 22 1:04:29
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التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبIn this episode of the Max Yao Leadership Podcast, @RichardBlank , CEO of Costa Rica's Call Center, reveals the secrets behind creating a thriving workplace culture and mastering communication in the call center industry. Why You Should Watch: Whether you're a business leader, aspiring entrepreneur, or someone looking to elevate your communication skills, Richard shares a wealth of insights on leadership, personal growth, and building authentic connections. Key Highlights: From Dreams to Success: Richard's journey from Philadelphia to Costa Rica and his rise as a call center CEO. The Power of Communication: Master techniques for difficult conversations, cold calls, and building trust. Leadership Strategies: Learn how to lead with empathy, inspire teams, and develop future leaders. Community Building: Discover how Richard creates a workplace culture that prioritizes employee happiness and retention. Insights on Resilience: Tips on handling rejection, staying motivated, and achieving long-term success in challenging industries. Maxime Yao (Max) is the Founder of the Self-Empowerment Leadership Institute, an education business dedicated to helping corporate executives and entrepreneurs across the world develop their leadership skills and grow their career and business. https://youtu.be/ywgfuWmJtEw https://youtu.be/OHADgPq7eJI Life-Changing Decisions and the Courage to Follow Through And one of the final questions I'll have for you is, you know, we've spent the last hour together, asked a few questions. What is one question that you wish I'd asked you? And how would you have answered? I guess... what is the moment in your life that everything changed? And for me is when I sat down with my parents at 18 years old and I convinced them that I was following in my great-grandparents footsteps. He came from Eastern Europe at the turn of the 20th, learned English, made our money during the depression. It's in my blood. Skipped a couple of generations, but I'm going south. And Allow me to live a poet's life. Allow me to have a true life. And at 18 years old, making that sort of long play decision, it's kind of crazy. It's kind of risky. It's madness. But looking back at it now, I couldn't be more proud of myself for standing strong and tall and following through on a commitment that I gave myself back in 1991 to continue this and not stop. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Max Yao Leadership Podcast, Max Yao, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Marketing Boost Solutions show by Captain Marco Torres. Smooth sailing telesales with Richard Blank. 48:03
48:03 التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احب48:03
التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبThe Marketing Boost Solutions, Show is brought to you by your host Marco Torres the Founder of MarketingBoost.com, he has helped thousands of entrepreneurs boost sales and scale their businesses. He teaches entrepreneurs how to soar sales & marketing through the use of “Value-Add-Incentives” instead of discounts. His Facebook Groups are home to more than 54,000 affiliate marketers in one group and 31,000 entrepreneurs in the other who are raking in sales with his advice. In each episode, he and his expert guests deliver even more incredible solutions to your marketing challenges. Master Telemarketing in the latest episode of the Marketing Boost Solutions Podcast. Captain Marco Torres engages in a dynamic conversation with Richard Blank, the CEO of Costa Rica's Call Center, to uncover the secrets behind successful telemarketing and call center operations. With over 10,000 bilingual telemarketers trained under his leadership, Richard brings a wealth of experience in motivational public speaking and strategic communication techniques. Revolutionizing Telemarketing: Power Skills and Strategies to Drive Success and Growth. Richard’s inspiring journey began at 27 when he moved to Costa Rica and built a thriving call center culture fueled by gamification, soft skills mastery, and innovative sales approaches—like his signature Buffer-Boomerang Technique. In this episode, Richard delves into the pivotal role of telemarketing and call center operations in driving business success. He discusses advanced strategies for improving client engagement, the importance of authentic communication in building strong relationships, and how to navigate the challenges of conflict management and customer interaction. He also shares his insights on phonetic micro-expression reading and the impact of AI in the evolving customer service landscape. By implementing the strategies and insights Richard shares, business owners can not only enhance their telemarketing efforts but also cultivate a motivated and engaged workforce. Whether you’re looking to refine your communication skills, inspire your team, or elevate your customer experience, this episode is packed with actionable insights to help you achieve your goals. https://youtu.be/US81AWkY1t0 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Marketing Boost Solutions show, Captain Marco Torres, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Luxury Unplugged. A Plush Ink podcast with Neeti Keswaani. Tropical lifestyle with Richard Blank. 45:47
45:47 التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احب45:47
التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبLuxury Unplugged is a globally loved podcast & content platform that explores unique blend of Luxury lifestyle with spirituality. Our mission is to inspire entrepreneurs, professionals, and consultants to enhance their mindset for success. Explore this channel for intriguing stories and insightful conversations with industry experts. Luxury Unplugged is Living your best life by developing your best self. It is about Personal development, self-improvement, and transforming your story. Discover the Surprising Art of Effortless Conversation. Spirituality & Luxury In this insightful episode of the Luxury Unplugged Podcast, we sit down with Richard Blank, the CEO of Costa Rica's leading call center, to discuss his unique approach to leadership and team motivation in the call center industry. Learn how to master the art of conversation with these 5 proven techniques from Richard Blank. Improve your communication skills and overcome social anxiety! How to master the art of conversation ft. Richard Blanc's proven sales techniques in call centre -Master the Art of Call Center effective Communication skills ft. Richard Blank's 5 Proven Techniques -Emphasizes the importance of spirituality in personal and professional growth, encouraging individuals to find their own goals. -Highlights the need to remove fear and create a respectful environment to foster strong relationships and personal development. -Discusses the power of vulnerability, suggesting that being open can lead to greater strength and opportunities. -Stresses the significance of being present and maintaining a clear mindset to avoid distractions and enhance decision-making. -Explores the necessity of cultural sensitivity in global business communications, particularly when interacting with diverse clients across different regions. https://youtu.be/Dll-iKeH3gI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Neeti Keswaani, Luxury Unplugged, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Lifelong Learners Collective by Ella Catherine. Discover the Lost Art of sales with Richard Blank. 40:59
40:59 التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احب40:59
التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبExpand your mind to elevate your life! On this podcast, I interview game-changers from across the globe who are here to share gems of information that they have mined through success. Occasionally, you will hear straight from me, on recent discoveries and practices I implement. In this episode, Richard Blank, CEO of Costa Rica Call Centers, discusses the lost art of talking on the phone and the importance of soft skills in effective phone conversations. He shares his personal journey and how he became the CEO of a call center in Costa Rica. Richard emphasizes the need for phone conversations in retaining clients, upselling, and receiving referrals. He also provides tips for dealing with irate customers and preserving energy and emotional balance during phone conversations. Additionally, Richard highlights the power of humor and storytelling in creating meaningful connections over the phone. Season 4 Episode 9. March 20th, 2024. Experiencing Costa Rica's Pura Vida and Mental Decompression And the culture here, it's a very united culture. It's a very proud culture. We mentioned Pura Vida, which means pure life. They're really into nature. So, I mean, with all the national parks that you visited and the monkeys that are hanging around, the sloths and iguanas and butterflies, it's like being in a painting. It really is. Maybe when you decompress, my friend, and you put the phone away and you sit under that palm tree next to a waterfall out in the rainforest and no one's around you, maybe that's the sort of thing that can recharge your batteries and get you in a healthier state of mind. The shame that I see is when people bring that mental baggage with them and hoping that that will erase it when they come here. But no, they need to separate the two. Or when people are here, they go maybe a little above and beyond in regards to adventure. https://youtu.be/P0ZIdIAveek https://youtu.be/68QHH2qszcU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Lifelong Learners Collective, Ella Catherine, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #LifelongLearnersCollective #EllaCatherine #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Leverage With Daniel Tolson. Join The Power of Business Process Outsourcing with Richard Blank 19:07
19:07 التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احب19:07
التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبThe podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. Host Daniel Tolson engages with top business experts to uncover strategies that spark success. In this episode of "Leverage with Daniel," your host Daniel Tolson dives deep into the world of Business Process Outsourcing (BPO) with guest expert Richard Blank. Discover the ins and outs of BPO, from when businesses typically start outsourcing their services to the essential soft skills and qualities to look for when hiring BPO agents. Join us as we explore the fascinating realm of Phonetic Micro Expression Reading and how it can be a game-changer in call centers. Don't miss this opportunity to elevate your business with invaluable insights from Richard Blank. Topics Discussed: What is BPO, and who utilizes it? When does a business typically start outsourcing its services? When hiring agents for BPO services, what soft skills, characteristics, and qualities should you look for in a candidate? What is Phonetic Micro Expression Reading, and how can it be leveraged in call centers? https://youtu.be/_3M0cyLKQyk https://youtu.be/uM3SWevsxaI https://youtu.be/2DyaWZoz-Dk The Importance of Diligence and Endurance in Business And at the end of the day, Daniel, when you're talking about leverage, you got to choose between 10 companies. I'm not into the Philippines, might be a little more expensive. Look at the way I treated your assistant. I called you back on time, followed through on that email. How about this? I did so much due diligence on you from your LinkedIn profile on your website that I custom made your voicemail and email. He loved me. It was almost mine to lose. And so I'm earning these things by getting a lot of first downs and moving it forward through momentum. I'm not angling my way in there or pretending to be. And so if you have that sort of pace and rhythm, your supervisor needs to calm down. He should remember when he was on the phone and what it's like to do this sort of forced march. Now also, my friend, you need to build up that endurance for it. You're talking about manual dialing. We have machines now that do that for you. But the old school players off of those Cisco phones, remember how to do those dials? Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Leverage, Daniel Tolson, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Mitzi Ocasio Let's Think About "Soft Speaking Skills." LTA Podcast Special Guest Richard Blank 27:50
27:50 التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احب27:50
التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبMitzi Let’s Think About It. Our podcast is a treasure trove of topics that matter to you. We feature a wide variety of subjects; each explored in depth with the help of guests from all over the world, each with their unique backgrounds and perspectives. Join us as we think together, exploring topics in ways you may not have considered before. Our podcast is an interactive journey of discovery, and we invite you to be a part of it. Check out Mitzithinkinc.com for more topics to ponder!Let's Just "Think About It!" This is a safe place to think about topics that you may believe are essential. I have a variety of topics and guests who bring a perspective that I know will have you pondering what matters to you. Richard shares his love of language and how he has perfected the soft-spoken skills I know so many are learning to obtain. He makes great points about how someone can develop this skill and how he dived into the Spanish language. This conversation is sure to leave you feeling enlightened and inspired. Mitzi Let's Think About It. This is where we explore the what-ifs in life. We examine the possibility of shifting our perspective to evolve in areas of ourselves that cause a ripple effect in one's life, WIth guest from all over the world and all walks of life sharing their testimonies and perspectives into great topics that will keep us all thinking. https://youtu.be/9jx4idY1IRU https://youtu.be/plLhdAH3RcA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Words of Wisdom: Self-Respect and Living Authentically Of course, I can't thank you enough for having me as a guest. But my parting words, what's assisted me in the long run is just not to be hard on myself. Okay, it's so important to look in my own eyes in the mirror. If you can't do that, we got some issues. And there needs to be some self respect. I like people that make their bed in the morning, if they're capable of hitting the gym, so they can release and retain. And if you can have a better diet, so we just don't do fun food all the time, we have food that can maintain and give you protein. You know, I always believe that regardless of any sort of outcome, at the end of the day, if you know you did things with honorable intentions and good faith, you should be able to live with yourself because a lot of people compare way too much and that's okay. But I don't know. I think you should be your own destiny, your own future, your own pace. Mitzi Let’s Think About It, Mitzi Ocasio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Let's Talk About It Podcast by Jeff Arnold. Customer Service with guest Richard Blank. Episode 33. 30:53
30:53 التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احب30:53
التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبYour host, Jeff Arnold, talks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his journey from studying at the University of Arizona to establishing his business. He covers the importance of interpersonal communication, the impact of AI, and ethical client selection. Richard emphasizes mentorship, personal growth, and the challenges of running a nearshore call center. His story highlights perseverance, adaptability, and the significance of ethical practices in achieving success. Episode 33 of Let's Talk About It: Conversations with Industry Shapers is live! Your host, Jeffery Arnold, interviews Richard Blank, CEO and President of Costa Rica's Call Center. From studying at the University of Arizona to building his own business, Richard shares his incredible journey. He dives into the importance of interpersonal communication, the impact of AI, and the ethics behind client selection. Richard also discusses mentorship, personal growth, and the unique challenges of running a nearshore call center. His story is one of perseverance, adaptability, and ethical success. Are you an industry shaper? Tune in now to learn from Richard's insights! Welcome to Let’s Talk About It: Conversations with Industry Shapers means celebrating your unique contribution to bridging generational divides, mastering the art of the difficult conversations, and demystifying the complexities of the insurance world. We delve into your experiences to share invaluable insights with a community of listeners looking up to you. Your episode is not just a podcast: it's a legacy piece, inspiring current and future generations of leaders. https://youtu.be/DjFgaHg6Dz8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Cultural Connection Through Classic Movies I love classic movies. My favorite actor is Humphrey Bogart, James Cagney. I mean, Basil Rathbone, that's my mentor. He was doing stuff in the thirties and forties. So when the client called me and said, Richard, do you know anything about classic movies? Yes. Wiffle ball pitch. Here we go again. I started rattling off all my Alfred Hitchcocks and Steve McQueen's. And I mean, come on, man, I'm all over the place. And the guy's like, man, you know this better than I do. I go, could you imagine how I'm going to be pushing this and selling this? Yeah, absolutely. Getting excited over the spaghetti Westerners of Clint Eastwood. I mean, you've got to be kidding me. These were classics. But I tell you what. One of the greatest things people can do is to watch these movies because if you're speaking, let's say for an example, you're 20 years old now and you wanna call someone like myself a business owner, You should be watching Fast Times at Richmond High and Failure Spielers Day Off. Why? Because that's what I grew up on. That's right. So when you call me up, you go, come on, man. You know Mike DeMone's five-point plan. Or you mentioned Scotty Palmer from the movie Hard Bodies when he talked about the BBD, the bigger, better deal. If you say that to me on a phone call, I have my credit card at the ready. It's yours to lose. Jeff Arnold, Lets talk about it, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Paul Guyon presents The Lead Machine Growth Show. Interview with telesales expert Richard Blank. 44:03
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التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبYou have a powerful message for your audience and an irresistible offer that could change everything for them. But you’re struggling with marketing and technology. You’re struggling to implement. You’re stuck. You wonder. Where can I find help? Enter Paul Guyon, the mastermind behind the Lead Machine. He joins trailblazers who share their insights and how they overcame obstacles, marketing, and tech uncertainty. And they share the importance of cultivating a positive mindset. They give expert guidance on implementing life-changing solutions and systems you can model to nurture your leads and get your offers seen by your ideal clients who will invest in themselves and in you. Paul’s mission is to help ordinary people produce extraordinary results. Get ready to transform your vision into reality! Richard Blank shows you how to master your message by leveraging strategic communication and soft skills to enhance your customer support and retain clients. Richard Blank delivers a masterclass on the often-overlooked soft skills that can significantly impact your business. Learn how strategic communication and diplomacy can enhance your sales calls, retain clients, and ultimately drive business growth. Discover actionable techniques that will help you thrive in today’s competitive market. Tune in now and get Richard's thoughts on: How to craft sales scripts that foster genuine connections. The importance of strategic rebuttals in steering challenging conversations. Using tie-down questions as checkpoints to guide your sales calls. The Lead Machine Growth Show with Paul Guyon introduces listeners to trailblazers like you, who inspire them to implement life-changing solutions and systems they can model to nurture their leads and get their offers seen by their ideal clients who will invest in them. The Lead Machine Growth Show reveals to you how to how to tackle your tech, master your message, and design your dream so that you can transform your vision into reality. https://youtu.be/AIW-8PVqgS8 https://youtu.be/Ud6Jf5niZuQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Playing the Telemarketing Game First is I'm not giving them any money today. So we all need to calm down and slow down. Secondly, this is my wheelhouse. How many times do you really get telemarketing calls? So I'll let Billy pitch me for five minutes. I'd love to hear him. And then I say, hey, Billy, you mind if I make a suggestion? Yeah. And then I rope-a-dope them. Real good. And at the end, they thank me. I will... Let them know times when they missed the beat. I will ask certain questions that they never followed up on. They'll glance over it. They'll hedge it and repeat it. But they won't ask a second or third question, which shows depth, interest, and anchoring, as we spoke earlier. I bet you at the end of the phone call, if I asked them to give me the meeting minutes, they couldn't even tell five of the answers that I gave or five of the extra things that I mentioned. Paul Guyon, The Lead Machine Growth Show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Know Your Platform Podcast. Jeremiah Jacksun interviews CEO Richard Blank. 1:08:22
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التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبKnow Your Platform is a weekly mental health podcast that showcases the personal stories and experiences of everyday individuals, providing a unique perspective on mental wellness. Our episodes feature expert insights and real conversations on current events, sports, and entertainment, all focused on fostering a positive and supportive community that promotes open dialogue and mental health awareness. Know Your Platform Podcast proudly supports mental health awareness and healthy living. We appreciate the health-focused initiatives of companies like HelloFresh and Sprouts Farmers Market. If you're a like-minded company committed to promoting healthy lifestyles, we invite you to explore our website and consider collaboration opportunities. Now, with the addition of co-host David Lewis Ill, the intellectual sparks fly between them, creating a poetic dialogue that captivates listeners. Together, they invite guests to share their own stories, fostering healing conversations that offer solace during difficult times. Don't miss out on this unique opportunity to join a community founded on vulnerability, creativity, and compassion. Tune in to our podcast today and be a part of something truly special. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard Blank shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/-R68noPQhX0 https://youtube.com/shorts/HzCqpUINLo8 https://youtube.com/shorts/ry_b7XcodHY https://youtube.com/shorts/nSLE4raka6w https://youtube.com/shorts/dsfEOolbTxw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Leadership and Treating People as Humans Wow, figuring out how to dance in the rain. And he said something earlier really stuck out to me when it came to leadership. When you're talking about how you wanted to make the people feel like people are not numbers. And I feel like that's a really big thing, especially nowadays when you work for these different companies and these different corporations that they just look at you as a number, you know what I mean? Not as an actual person. So for you to have that intuition to understand that, you know, if I had these people understand that they are people and I care about the person, then it's like everything else will come to respect will come. And it's easy to lead people that want to be, you know, they want to be led and feel appreciated. Jeremiah Jacksun, Know Your Platform , Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank 57:06
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التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبThere has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier. Episode 379: Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/CSqlVi6Ju6I https://youtu.be/HrXQE7EWBC4 https://youtu.be/-rfgevs7CRc Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Cumming, Georgia, United States Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a Business with Richard Blank. 44:36
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التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبPaul Angelle welcomes Richard Blank, who shares his journey to Costa Rica and insights on leadership, the call center industry, and time management. Richard offers advice for starting a business in Costa Rica and discusses the benefits of podcasting. Specialized Virtual support for your law firm At Stafi, we’re not just staffing providers—we’re growth partners. Our goal is to help your firm thrive, enabling you to focus on winning cases while we handle the rest. Whether you need to fill multiple full-time paralegal roles, find the perfect assistant to handle intake and marketing, or just need some help with the phones after-hours, Stafi has your back. Richard Blank, our latest guest on Inappropriate Growth, shared his unconventional journey to starting a business in Costa Rica. It began with a passion for languages, a spark that no traditional education system could extinguish. He went above and beyond, spending his weekends and evenings pouring over books, watching movies, and engaging with people to grow this passion. His grades might not have been Ivy league standard, but his determination caught the attention of a dedicated Spanish teacher who, along with the late principal Norman Schmidt, believed in him and got him into Arizona for their language program. But how did he convince his parents to let him pursue this path instead of the traditionally coveted fields like Ivy League education or medicine? He invoked his great grandparents. Sounds intriguing, right? Richard's story is a testament to the fact that the road less traveled can sometimes lead to the most exciting destinations. His dedication and commitment to his passion is truly inspiring, and a reminder to us all that success is not always linear. Tune into this episode of Inappropriate Growth to hear Richard Blank's fascinating journey. Who knows, it might just spark your own path less traveled. https://youtu.be/dGgbmWYXEDk https://youtube.com/shorts/BXniUNkkN-I https://youtube.com/shorts/K1E8QnY-zR8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Paul Angelle, Inappropriate Growth Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending, Sunset, Louisiana, United States Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank 1:38:29
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التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبWelcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO and founder of InTHEknow360, our podcast transcends traditional interviews—it's a journey into the secrets of success through the lens of community. InTHEknow360 is also a leading publicity firm dedicated to amplifying the voices and stories of our clients across various industries. We help individuals and brands shine in the spotlight. Join us for candid conversations with trailblazers who share their journeys, challenges, and triumphs. Each episode blends inspiration with practical advice, empowering listeners to unlock their potential and make a meaningful impact. Whether you’re an aspiring entrepreneur or a seasoned professional, InTHEknow360 offers something for everyone. Tune in and explore the transformative power of connection and community on the path to success. In this episode, Richard Blank CEO of Costa Rica’s premier call center, takes us on a journey from his humble beginnings to becoming a leading figure in the global telemarketing landscape. With over two decades of experience, Richard has built a reputation as a top-tier trainer, consultant, and visionary in bilingual customer service solutions. From his early days training over 500 employees to collaborating with international organizations like the Pacific Rim Chamber of Commerce and Solo Telecommunications, Richard dives deep into the world of offshoring, bilingual communication, and strategies behind running a successful call center. Whether you’re a startup, scaling business, or large enterprise, Richard provides invaluable advice on how to enhance your customer service operations, optimize your telemarketing strategy, and tap into Costa Rica’s growing role in global telecom. Tune in for expert insights, behind-the-scenes stories, and fresh perspectives that will inspire you to innovate and grow in today’s fast-paced business world. Stay InTHEknow and get empowered with knowledge you can use today. https://youtu.be/WJaZQeHtsIU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ InTHEknow360, Annette Atoigue, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Woodbridge, Virginia, United States Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Andrew Chesnutt presents The Hustle and Grind Podcast.Call Centers and Pinball with Richard Blank 32:08
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التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبWe all have a story to share that can inspire others. My mission in life is to help as many people get onto stages as I can. I do this through my keynote architect framework and through The Green Room, a platform designed to match speakers and event coordinators. Nickel City Learning Solutions Our goal is to create exceptional learner experience by creating engaging e-learning experiences. We specialize in exceptional customer service training designed to give your customer service representatives the tools they need to leave your customers with the feeling that your company truly appreciates their business. We also specialize in e-learning simulations where learners will be able to try the skills they've learned in a controlled environment designed to allow them to experiment. https://youtu.be/P2VO8lyeQmM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Communication Techniques: Balancing Conversations in Call Centers These are things you need to do every 30 seconds for checkpoints. I believe in preventative measures instead of cures. So instead of a 10 minute conversation, Andrew, it's 20, 30 second conversations that you need to land. You need to get the checkpoint, the underwater thumbs up scuba diving because people rush their calls. You do agree with positive or negative reactions, reinforcements, Gotta take a breath, see what's going on in this boxing round. What are they doing? How are they reacting to you? Are you lowering temperatures and getting closer? And so these things are very important in these soft skills. So you're asking me to tie this thing in a bow and make it cookie cutter for everybody. You gotta be kidding me. These calls zig and zag. And so if you try to read your script, if you try to interject at the wrong time, cross-talking, interruptions, nice, and a bad call and you wonder why. And so there's certain timing, it's a two for a one, you take back and go in, you repeat and chisel, and you tell Billy with the coffee bread yelling at you to keep making phone calls your supervisor to calm down. because I'm looking to be engaged right now. I'm looking to be in the moment so I can capture that one or two things on that call that will completely diffuse the situation. The Power of Personal Connection in Communication They didn't have matters. They didn't do their due diligence. They didn't look at your LinkedIn profile or website. They were not prepared to talk with you. And so, as I say, make these calls and emails and voicemails custom made. And if you do, at least you're gonna capture their attention so they'll listen to it. How about this? Richard, why are we leaving voicemails? That's a good point, Andrew. Tell you what, how many texts do you get a day? A thousand? How many emails do you get a day? 500? How many voicemails you get a day? five yeah so i'm gonna leave you a great voicemail tell you how great judy is so maybe you'll call me back and um all i know is this when i do call your company back and judy does pick up the phone she'll say richard i've been here for 10 years the only person who's ever complimenting you on the phone to andrew i'm gonna put you right through oh thank you It works, it won't compromise your ethics and it's gonna make somebody's day. So separate yourself from other people, pay that compliment, pay it forward. Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Host Shawn Day presents The Hire Lead Chill Podcast. EP#27 Richard Blank is our telesales trainer guest. 1:23:47
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التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبHire - Lead & Chill is a group that provides free content on the 3 Pillars of ALL successful businesses. The 3 Pillars of success are Recruiting, Leadership, and Culture. Master these 3 Pillars and you'll grow beyond your wildest dreams. Hire Lead & Chill is all about Hiring Leadership & Culture! Welcome to Hire Lead & Chill - Where Hiring becomes a Breeze! Looking to level up your small business and create a dream team of top-notch employees? Look no further than our awesome channel, hosted by the one and only Shawn Day! With over 35 years of experience as a savvy small business owner and entrepreneur, Shawn is here to share his wisdom and bring you the ultimate hiring and retention tips! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/Jo_QcNreecM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Shawn Day,Hire Lead chill Pocast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Overcoming Guilt and Naysayers to Forge a Unique Path That's beautiful. And there we go, my friend. I was willing to take, and also you have to get past certain guilt, either as parents, friends, and you have to avoid the naysayers and great believers, take them into consideration, but you can't have them stop you. And so sometimes you need to be selfish if you want to go on these adventures. And so my intentions were honorable, but I really had to hold course because I literally had nobody to compare notes to. Nobody was doing this. So I was off on my own and I said, you know what? Be bold and brave and see where life will take you. Excellent. So there's a story that aligns a little bit with that, with hire, lead and chill the company. That is, we were much less intentional, but there was still this path that we followed and we didn't have a roadmap either. So we super unintentionally started Hire Lead Chill in that nobody else was doing this recruiting for the home service space back at seven or eight years ago. It was not a consideration to outsource recruiting really in the home service space for 98% of the businesses out there. The Art of Handling Gatekeepers and Creating Positive Momentum It's really an adjustment of mass. Yeah. And in the beginning, people have these ego defense, especially with their mechanisms. And they're black and blue and we're good, thanks. And you sound like a salesman and just send me information. Fine, I'll take that romantic death. But you're at least going to say that to me seven minutes in because I'm going to ask you a bunch of questions in charge of your secretary. You have to understand there are things like positive escalations where if I get a gatekeeper on the phone and I get the pass to pitch and I get transferred to you, I will definitely let them know verbally and in writing how amazing that individual is. So when I call your company back, they remember me. And they add to my momentum. Hosted on Acast. See acast.com/privacy for more information.…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
1 Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank 1:00:39
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التشغيل لاحقا التشغيل لاحقا قوائم إعجاب احبInspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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