Building Change That Lasts: Lessons from Miriam Dicks – Episode 49

Outside Insights

I believe the best ideas come from listening to people who see things differently. If everyone at the table thinks the same way, you’re not innovating—you’re just reinforcing the status quo. The spirit of this idea was a prominent topic in the latest episode of Outside Insights all about effective change management.

I had the pleasure of sitting down virtually with Miriam Dicks, the dynamic Founder and CEO of 180 Management Group. Miriam is the kind of leader who gets right to the heart of what makes organizations tick—and what holds them back. With over 20 years of experience, her firm helps businesses and nonprofits navigate change and achieve high performance by addressing the root causes that impact culture and operations. Whether you’re a leader, a team member, or someone dreaming of their own venture, Miriam’s insights on change, culture, and personal growth are for anyone ready to take their next big step.

1. Change Management: It’s All About the People

During our conversation, Miriam emphasized that change management isn’t just about managing tasks—it’s fundamentally about managing, and supporting, people. Projects and initiatives often fail when they don’t properly account for the human element. Successful change management brings people along on the journey, ensuring that changes “stick” and are sustainable.

2. Culture is the Apex Predator

“Culture eats strategy for lunch.” as the saying goes. Miriam deeply believes in the importance of culture in making or breaking strategic initiatives. If an organization’s culture is unhealthy or resistant to change, even the best-laid plans can fail.

3. The Challenge of Founder’s Syndrome

Although culture is the “apex predator”, there is something that can tank it: Founder’s Syndrome. A major organizational challenge is what Miriam calls “founder’s syndrome.” This occurs when a founder’s personality and vision dominate the organization’s culture, limiting diverse perspectives and stifling growth. To counter this, Miriam advocates for inclusive strategic planning that incorporates diverse voices and experiences.

4. Diverse Perspectives Lead to Stronger Strategies

Plans crafted by just a few individuals are often unrealistic or lack practicality. Miriam suggests that involving a range of voices—from employees to external stakeholders—ensures a more grounded and realistic strategy. This approach also increases buy-in and commitment from those who have to execute the plan.

5. Continuous Learning for Sustainable Success

Those familiar with Outside Insights know I believe knowledge is power. Miriam does, too. No matter your profession, continuous education is essential and Miriam stresses the importance of staying ahead of trends through certifications, learning programs, and engaging with thought leadership. I challenge you to take this a step further and also consider folks in your network you could act as a mentor in a new area.

6. It’s Nothing Personal

Toward the end of our conversation Miriam shared a valuable mindset for entrepreneurs: understand that the ebbs and flows of business are not personal. External factors will always affect business, it’s how you respond to them that defines your success.

While Miriam offers a fresh perspective on change management that is grounded in practical experience and strategic insight, her insights aren’t just for CEOs or managers—they’re for anyone who wants to make a difference, challenge the status quo, and build something that truly lasts. If you’re ready to think differently about change and the power of diverse ideas, be sure to check out the full episode of Outside Insights here during your next commute.

Until next time