

The main theme of this conversation is the importance of customer service for current ticket buyers. Jeremy Neisser emphasizes that while marketing directors and ticket sales teams are focused on finding new customers, there needs to be an intentional focus on providing excellent customer service to retain and satisfy current ticket buyers.
Jeremy provides an example of a team that saw a decrease in in-park attendance because their mini-plan and season ticket holders were using their tickets less frequently. Jeremy Neisser suggests that marketing directors should help ticket sales teams increase in-park attendance by improving customer service and communication with ticket plan holders.
Takeaways
Chapters
00:00 - Introduction
02:05 - Decrease in In-Park Attendance Due to Ticket Usage
03:26 - Marketing Directors' Role in Increasing In-Park Attendance
05:35 - Avoiding the Cycle of Always Going After New Customers
06:03 - Analyzing Ticket Usage Data for Customer Service Strategies
07:18 - Giving Ticket Sales Teams the Opportunity to Increase Renewal Percentage
Sports Marketing Machine on LinkedIn
Sports Marketing Machine on Instagram
Book a call with Jeremy from Sports Marketing Machine
102 حلقات
The main theme of this conversation is the importance of customer service for current ticket buyers. Jeremy Neisser emphasizes that while marketing directors and ticket sales teams are focused on finding new customers, there needs to be an intentional focus on providing excellent customer service to retain and satisfy current ticket buyers.
Jeremy provides an example of a team that saw a decrease in in-park attendance because their mini-plan and season ticket holders were using their tickets less frequently. Jeremy Neisser suggests that marketing directors should help ticket sales teams increase in-park attendance by improving customer service and communication with ticket plan holders.
Takeaways
Chapters
00:00 - Introduction
02:05 - Decrease in In-Park Attendance Due to Ticket Usage
03:26 - Marketing Directors' Role in Increasing In-Park Attendance
05:35 - Avoiding the Cycle of Always Going After New Customers
06:03 - Analyzing Ticket Usage Data for Customer Service Strategies
07:18 - Giving Ticket Sales Teams the Opportunity to Increase Renewal Percentage
Sports Marketing Machine on LinkedIn
Sports Marketing Machine on Instagram
Book a call with Jeremy from Sports Marketing Machine
102 حلقات
يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.