Ep 322: Out-of-home delivery with Geopost

Postal Hub podcast

Thibault Guez, Out-of-Home Project Director Europe at Geopost, discusses out-of-home delivery, including PUDOs, parcel lockers, delivery preferences and more:

• What is out-of-home delivery?
• Size of Geopost's out-of-home network
• Getting closer to the consignee
• Dominance of residential B2C delivery in some European markets
• Understanding local cultural habits
• Refrigerated parcel lockers
• Striving for innovative out-of-home delivery solutions
• Location of temperature-controlled lockers
• Format of PUDO points / Parcel Shops
• Changing rooms in Geopost Parcel Shops
• Label-free returns
• Digital labels
• Increasing interconnection between Geopost delivery services
• In-flight redirections
• Maximising usage of parcel lockers
• Anticipating parcel drop-offs at lockers and PUDOs
• Role of consignee-facing app
• Improving the customer experience via the app
• Encouraging recipients to collect parcels quickly